A detailed, industry specific overview that addresses the customer communication challenges that organizations are facing in the digital era. Discover how Striata can help you get started on digitally transforming your communication.
Use AI-powered customer communications to enhance CX in insurance. Read our latest Insight Newsletter to learn how and access more great resources
How to make bill payment easy for your customers and achieve a great CX. Read our latest Insight Newsletter to find out more - watch great videos and access more valuable resources
Read our Insight Newsletter to learn how to deliver hyper-personalized messages that maximize engagement. Get the white paper & more great resources
Read our Insight Newsletter to learn how to align all your digital customer communications for a fracture-free CX. Get the white paper & more great resources
In this Insight Newsletter, we focus on loyalty programs. Get our white paper on how digital communication makes loyalty programs stand out from the crowd.
Why insurers cannot afford to procrastinate with digital transformation and why the migration of customer documents is a great catalyst. Are you ready to transform?
Where do you start to digitally transform your business? You may not digitize products & services in the short term, but you can migrate to digital channels.
Read on to understand why the paperless adoption targets are not met as well as how digital communication can enhance the customer experience and drive paperless adoption in the utility sector.
Understanding GDPR, if and how it will affect your business, as well as how to ensure compliance. We also cover what the risk and impact is for non-compliance.
Customer dissatisfaction is often tied to poor communication between customers and service providers. Discover how email can fill the communication gap - a focus on the mortgage industry.
Understand how bad data is impacting your marketing efforts and what you can do to improve your email marketing data and campaigns.
Digital disruption differs sector by sector - we share insights and reports on the industries most impacted with a specific focus on Insurers
Key findings of Marketo's 'State of Engagement' report that excited us - read what our digital communication gurus have to say.
Striata launches new solution - Secure Document Presentation - for the presentation of interactive documents online & via mobile app
Striata assists security company, Fidelity ADT, with data gathering and validation campaign in preparation for the re-launch of its electronic bills.
We’re celebrating the relaunch of our website (www.striata.com). Navigate it, view the demos, contact us and get much more insightful information today.
Striata assists security company, ADT, with customer data gathering and validation campaign in preparation for the re-launch of its electronic bills
Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software
We asked our email marketing gurus to share their thoughts with us, so we could in turn share them with you - our valued email marketing readers.
See how we helped wealth management client, Glacier, by Sanlam achieve its digital transformation goals by moving about 3 million investor communications.
Some holiday cheer from all at Striata to end off a great 2016!
Case Study: Striata drives paperless adoption for US utility and enhances its customers’ billing experience
Email is a perfectly positioned channel but to avoid a swipe to the trash, email marketers must change up the formula and do email differently when targeting millennials.
Case study: A stockbroking firm has implemented Striata’s digital customer communication solution to manage its investor documents
Introducing the e-Invoicing / e-Billing 2016 report by Billentis - “Digitisation & Automation.” How to succeed at your eInvoicing projects
Striata’s Secure Document Repository provides a secure, convenient, online location for organizations to store documents
Infotrends webinar based on paperless adoption white paper. Read how Striata secure document delivery helps companies go paperless
Email is still the best digital channel for ROI, so why aren't marketers and businesses not taking advantage of its full potential yet?
Read about a new feature of Striata’s Integrated Response Management application that enables easy document administration for call centers
A good landing page can take the customer further down the purchase path, educate & provide them with more information, in a more interactive way than the email.
Learn about and understand Striata Security - detailed infographic showing the security boxes that we check. Download our new Security Overview document...
How do you manage your current digital communications? Perhaps it's time to switch to a partner that has a dedicated account management team
Excellent work that changes lives can't be delivered within 48 hours. Resolve to MAKE the time. What are your Email marketing resolutions?
Discover the role of email in a multichannel distribution strategy and how it powers eDocument retrieval
Read about the latest trends in the Customer Communications Management (CCM) and electronic delivery space
The Nedbank Digital Edge 2014 Live is South Africa's largest and most prestigious digital marketing show.
Sharing our passion for email marketing with the world. Share our infographic on why we do and, more so, love email marketing
Read how to email customer information safely and the difference between protecting information in an email versus an attachment
Here's how to create a successful email marketing program; All the tools, people & skills you need to serve up a delightful and sustaining customer experience
Read about Striata's industry specific solutions and the great eDocument demos available for each industry. Going paperless is the way to go.
Ensure the success of your email marketing campaigns in 2014 in just 7 minutes! Simply press play and follow these email marketing trends
The key to successful paper turn-off is not just in replacing paper documents with electronic versions but to 'push' them to your customer
Boost your loyalty programs with an effective digital communication strategy and reap the rewards thereof
Enhance your company's marketing objectives and fulfil your digital marketing goals with Striata's email & mobile messaging solutions.
Sending high volume email documents requires experience, skills and technology in order to ensure successful delivery
UX is a marriage of all these aspects in a way that translates into positive user engagement. A collaborative team effort achieves great user experiences
Customer lifecycle communications (CLC) is trigger based communications in the form of personalised messages, automatically sent to a customer/client
Read how you can get your emails mobile ready - Get Striata's brand new Mobile Email Document Delivery Solution Overview
Tips for billing and collections departments on how to avoid delayed payments with 'push' delivery - a win in the collections space
A new wave of inbox managers are entering the fray, prompting us to reconsider how we structure, manage and also send marketing emails.
If your goal is to drive customers to switch off paper, then leverage Striata's full spectrum of specialist skills to optimize and send email communications
Transform your paperless process to successfully drive paper turn-off, with the least amount of cost and time. Read about Striata eConsent
If your email 'looks' like spam, your customers are probably marking it and chucking it into the spam can.
The need for adequate security when sending confidential eDocuments is a pre-requisite for eBilling and electronic document delivery
Transform a simple log of purchase into a powerful email trigger - it's a solution that benefits everyone in the supply chain
If you are still daunted by the seemingly mammoth task of getting your emails mobile ready, then this checklist is especially for you!
Striata took to the stage for a seven minute demo of its powerful interactive PDF eStatement at *FinovateAsia. Read about the response to the demo
Striata presents on how email can help you win the loyalty game at the International Email Marketing Summit
Test every email leaving the organization - including those automated emails everyone just assumes are right AND those transpromo emails AND welcome emails!
If 'position, position, position' was the holy grail of the traditional marketing era, then 'data, data, data' is its replacement in the digital era.
See this great infographic displaying 9 reasons why email is best and the king for secure electronic document delivery
Email marketing is not just about promotion, it's a specialization. Get smarter with email with our 6 top tips
Read more about Striata ePIN - a secure, stand-alone PIN distribution system that safeguards the PIN from generation to distribution
Your brand voice: how is it communicating with your customers through digital channels? Does it motivate them to act? Is it bold and assertive or inspiring?
eBilling Insight chats to Striata CEO, Michael Wright about the evolving the eInvoicing landscape, particularly for SMEs
Optimal designed emails for mobile devices will warrant the success of your mobile marketing campaigns
The 2012 Billentis eInvoicing | eBilling Report report shows a reduction in paper and a corresponding increase in eBilling and invoicing
Establish the levels of loyalty in your customer base and the value of the services your company is providing- are they recommending you?
Michael Wright, CEO of Striata discusses DMARC and explains how Striata will be incorporating it into its current authentication process
eBilling innovations you should include in your strategic agenda to keep up with the dynamic eBilling revolution
The importance of email split testing campaigns and what you should be testing in order to achieve the optimum results
Mike Wright, CEO, Striata, explains how an innovative consent process can boost your paper turn off rates setting eBilling adoption rates
Email newsletters are powerful tools - still proving to be the most beneficial, efficient and effective way of reaching customers
In this month’s edition of eBilling Insight we discuss what your options and strategies are when considering billing in a mobile environment
Fraudsters are 'cashing in' on today's electronic migration by phishing in the cloud. See how email document delivery provides convenience and peace of mind
Are you considering changing to a new ESP (Email Service Provider)? Is going out to RFP (Request For Proposal) the right process for you?
More B2B organizations are reaping the benefits of going paperless with electronic document delivery
3 major obstacles that you need to overcome: ISP spam filters, company spam filters and server settings and/or client side spam rules and filters
The key to successful paperless adoption is to ensure that your customer data is accurate. Read about 3 strategies to improve your big data
This month in eBilling Insight, we look at the ideal EIPP and eInvoicing solution for large business customers and clients
How Striata continues to innovate with a focus on customer convenience through ease of use. Watch video here
Compare the popularity of email to social media and explore the possibility of placing a monetary value on email
Text messaging technology provides a simple, yet efficient platform to improve direct marketing and customer relationship management.
Good data may be sitting at the core of every email campaign and strategy, but relevant data isn't always available or considered
In this insight we discuss the factors that influence open and click rates and the best way to measure them
Read how switching to eStatements results in high paperless adoption, increased traffic to your portal, cost reductions & increased security
Are there better days to send emails and more so, what time of day will you get the best open and response rates?
Striata conducted a direct consumer survey - the results confirm that email bill/statement delivery is the choice for electronic delivery
Email marketing has evolved and the focus for many companies is split testing on all email campaigns
Teaching consumers to differentiate between a valid email / eStatments and a fraudulent one is critical in the war against email phishing scams.
Unlock the power of transpromo messaging, by taking advantage of the missed marketing opportunities in transactional email.
How you can effectively re-engage your inactive and unresponsive subscriber base with reactivation or repurposed campaigns.
Continued economic pressures, increasing customer demand and advancements in email technology are all new marketing trends
Striata launched 2 new products at FinovateEurope, on 01 February 2011; Its next generation interactive PDF bill & mobile one click payment
Either you or your ESP should test your email for any content issues that could result in your email being stopped and percieved as spam
Keep your focus on deliverability to ensure all your effort is worthwhile by getting your email into your customers' inbox. Make sure they see the emails!
We investigate how easily your customers can be caught in a phishing scam & give advice on how to prevent this from happening
Testing copy, design and layout within the body of an email is of key importance in any email marketing campaign
The most important components of any email design and in the email body is the call-to-action. But email body testing includes the entire email
In this edition of eBilling Insight, we explain why this paperless adoption rate is so low and share our top eBilling predictions with you
One way to effectively optimize your communications is to test, test and test some more. Test email subject lines, email preview, CTA placement ...
Give consumers a choice of getting their eBill delivered via Striata, directly to their inbox or by registering on their self service portal
To achieve successful email deliverability, the focus should be on the full scope of an email's journey - from sender to recipient
Striata email billing enables innovative and new marketing opportunities for the transactional online bill payment space
We explore the reasons for banks' slow uptake to go paperless and outline what they can do to turn off paper
Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Striata ePIN provides real business benefits, including improved customer service, cost savings, and peace of mind to all parties
The email medium continues to provide a valuable channel of communication to the customer and this is unlikely to change in the near future
Transpromo Marketing - incorporating marketing offers within transactional communication, has proven to be effective for many industries
Utilities that have implemented email billing are seeing a surge in electronic payments and paper turn off. Cut billing costs and switch to email!
How optimizing electronic billing processes dramatically reduces DSO by cutting the time it takes to send customers' bills & elicit payment
Forrester research found that more than 55% of online checking, savings, and credit card customers are now receiving eStatements
Adding email bill presentment and payment in conjunction with online self-service, alleviates the phishing concerns that inhibit adoption
Insurance companies are using Striata solutions to replace paper with electronic documents, delivered to customer and broker inboxes
eBilling is the ultimate win-win environmental/carbon footrprint policy. It all comes down to picking an eBilling strategy that drives user adoption
Sending secure payment reminder notices via email dramatically reduces the time and expense involved in collecting delinquent payments
Leveraging customer touch-points: Innovative messaging solutions for financial services
With consumers demanding environmentally friendly options, Canadian businesses are finding ways to go green and switching to eBilling to reduce their carbon footprint.
Survey shows more customers are going to their keyboards instead of their mailboxes to collect and pay bills
There's no logical nor practical reason why your bills are not in your inbox, and it is only a matter of time before they are. Here comes eBilling adoption!
The technologies and processes involved in an electronic document delivery & billing projects
How to safely use email to communicate with your banking clients, while reducing phishing attacks and identity theft by 98.5%
4 Reasons why companies offer Electronic Bill Presentment & Payment, both to consumers and business customers. What are your key business drivers?
With email presentment and payment technology, you are able to deliver your invoices, electronically and securely to your corporate customer
Electronic Bill Presentment and Payment technology is spearheading global growth for Striata, international electronic messaging specialist
Learn about the goals of any electronic communication strategy, as well as the opportunities and benefits of various applications
All billers will eventually need to handle incoming mass email and mobile phone messages in a systemized, efficient & reportable manner
It is more convenient for consumers, and more efficient for your company, to handle queries via email than over the phone. Reduce costs and improve your contact centre
Billers need to get close to the familiarity of paper billing - by delivering bills and statements directly into customers' inboxes
While HTML still seems to be the format of choice for email communicators there are ways to ensure your emails don't get blocked or stripped
A high level introduction of Striata's Electronic Bill Presentment & Payment solution and summary of this concept
Telecommunications case study: consumer & corporate mobile phone bills delivered via encrypted email (‘PUSH’ ebilling) directly into the recipient’s inbox.
To capture and efficiently manage a customer's contact information, an email database is the most critical & fundamental aspect of digital communication.
Electronic mediums to reduce customer communication costs, speed up message delivery & receipt, improve ROI and reduce the turn around time
Learn more about implementing Electronic Bill Presentment and Payment and its disadvantages and advantages
Industry focus: Financial. Extensive opportunities for securely encrypted email communication, statements & billing
Industry focus: The telecommunications industry. Adoption strategies, secure eBilling and eBill marketing opportunites
The main feature of this Newsflash is updated email billing statistics for the USA for the period ending December 2005 and what to expect in 2006
Striata offers highly secure and efficient document encryption & security options for Email Billing / Invoicing
This North American utility will save a minimum of $44 per corporate customer, per annum. What is your eBilling ROI?
List of technologies and techniques used to block spam and prevent fraudulent email from being delivered is insightful to ensure inbox placement
With email 'presentment and payment' technology, you can deliver eInvoices, electronically and securely to your corporate customer
Email billing allows extensive, personalized marketing 'up and cross sell' opportunities.
One of the key objectives of any electronic billing project is to maximize the paper suppression.
Striata recently ran a pilot implementation for a major North American utility company, the results proved the value of eBilling and faster bill payments
The cost saving and return on investment potential of eBilling is undisputed. The challenge is to realize the deliverability and these savings
A large electric utility in MA, used Striata to deliver its electric bills to customers via secure email, with a unique payment option
The move to Two Factor Authentication has been driven by the need to have an alternative channel / device for functionality such as innovations and payments
The ‘inbox’ is the new postbox and it is only a matter of time before all communication is delivered directly there. Customer Aggregation is key ...
Mobile text messages (SMS) enable messages to be exchanged within seconds. There are many applications for Billers and banks alike
An innovative payment mechanism that is set to change the way that Biller’s take electronic payments and drive significant customer adoption
Cost effective strategies to gather and maintain an accurate, current database of your customer’s email addresses
In this article, we show how it is possible to achieve two-click EBPP with no customer pre-registration
To drive significant eBill adoption you need to make it as easy as possible for your customer to receive & pay their bill electronically
It's only a matter of time before billers are going to combine both ‘push’ & ‘pull’ Electronic Bill Presentment and Payment strategies for maximum customer adoption
Introducing a new payment option - payment directly from within an email bill, without customer pre-registration and a website visit