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Insights Newsletter

A detailed, industry specific overview that addresses the customer communication challenges that organizations are facing in the digital era. Discover how Striata can help you get started on digitally transforming your communication.

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Customer Communications
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Email Marketing

How to build accessibility into your email process

How to build accessibility into your email process

Published on "06 Apr 2020"

Making email content available to all can be challenging. We’re here to help. Read further to learn how to build email accessibility into your email process
Insurers will win at CX if they embrace AI

Insurers will win at CX if they embrace AI

Published on "08 Jan 2020"

Use AI-powered customer communications to enhance CX in insurance. Read our latest Insight Newsletter to learn how and access more great resources
Make bill payment easy for your customers

Make bill payment easy for your customers

Published on "01 Nov 2019"

How to make bill payment easy for your customers and achieve a great CX. Read our latest Insight Newsletter to find out more - watch great videos and access more valuable resources
Can you deliver hyper-personalized messages that maximize engagement?

Can you deliver hyper-personalized messages that maximize engagement?

Published on "27 Jun 2019"

Read our Insight Newsletter to learn how to deliver hyper-personalized messages that maximize engagement. Get the white paper & more great resources
Do your operational messages fracture the customer experience?

Do your operational messages fracture the customer experience?

Published on "28 Mar 2019"

Read our Insight Newsletter to learn how to align all your digital customer communications for a fracture-free CX. Get the white paper & more great resources
Insight: The future of loyalty is digital

Insight: The future of loyalty is digital

Published on "05 Feb 2019"

In this Insight Newsletter, we focus on loyalty programs. Get our white paper on how digital communication makes loyalty programs stand out from the crowd.
Insurers cannot afford to procrastinate with digital transformation

Insurers cannot afford to procrastinate with digital transformation

Published on "15 Oct 2018"

Why insurers cannot afford to procrastinate with digital transformation and why the migration of customer documents is a great catalyst. Are you ready to transform?
Customer Communications
Been tasked with digitally transforming your business? Start with your customer communication

Been tasked with digitally transforming your business? Start with your customer communication

Published on "21 Aug 2018"

Where do you start to digitally transform your business? You may not digitize products & services in the short term, but you can migrate to digital channels.
Customer Communications, Email marketing
Utilities need to improve paperless adoption levels to enhance customer service

Utilities need to improve paperless adoption levels to enhance customer service

Published on "16 May 2018"

Read on to understand why the paperless adoption targets are not met as well as how digital communication can enhance the customer experience and drive paperless adoption in the utility sector.
Customer Communications
GDPR - your business may be affected ...

GDPR - your business may be affected ...

Published on "23 Apr 2018"

Understanding GDPR, if and how it will affect your business, as well as how to ensure compliance. We also cover what the risk and impact is for non-compliance.
Customer Communications
Increase customer satisfaction and retention with email communication

Increase customer satisfaction and retention with email communication

Published on "28 Feb 2018"

Customer dissatisfaction is often tied to poor communication between customers and service providers. Discover how email can fill the communication gap - a focus on the mortgage industry.
Customer Communications
The importance of quality email marketing data

The importance of quality email marketing data

Published on "05 Dec 2017"

Understand how bad data is impacting your marketing efforts and what you can do to improve your email marketing data and campaigns.
Email Marketing
Top industries experiencing the most digital disruption

Top industries experiencing the most digital disruption

Published on "09 Oct 2017"

Digital disruption differs sector by sector - we share insights and reports on the industries most impacted with a specific focus on Insurers
Customer Communications
Marketo's The State of Engagement report has us all a'twitter

Marketo's The State of Engagement report has us all a'twitter

Published on "31 Aug 2017"

Key findings of Marketo's 'State of Engagement' report that excited us - read what our digital communication gurus have to say.
Email Marketing
Introducing Striata’s Secure Document Presentation (SDP)

Introducing Striata’s Secure Document Presentation (SDP)

Published on "12 Jul 2017"

Striata launches new solution - Secure Document Presentation - for the presentation of interactive documents online & via mobile app
Customer Communications
Striata assists security company, Fidelity ADT switch to paperless eBilling

Striata assists security company, Fidelity ADT switch to paperless eBilling

Published on "03 May 2017"

Striata assists security company, Fidelity ADT, with data gathering and validation campaign in preparation for the re-launch of its electronic bills.
Customer Communications
We have a brand new website!

We have a brand new website!

Published on "07 Apr 2017"

We’re celebrating the relaunch of our website (www.striata.com). Navigate it, view the demos, contact us and get much more insightful information today.
Customer Communications, Email Marketing
Striata assists security company, Fidelity ADT, with data gathering and validation campaign

Striata assists security company, Fidelity ADT, with data gathering and validation campaign

Published on "22 Mar 2017"

Striata assists security company, ADT, with customer data gathering and validation campaign in preparation for the re-launch of its electronic bills
Email Marketing
Striata named a Visionary in Gartner Magic Quadrant for Customer Communications Management Software

Striata named a Visionary in Gartner Magic Quadrant for Customer Communications Management Software

Published on "14 Mar 2017"

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software
Customer Communications
Email marketing in 2017 - Our gurus reveal their predictions ...

Email marketing in 2017 - Our gurus reveal their predictions ...

Published on "25 Feb 2017"

We asked our email marketing gurus to share their thoughts with us, so we could in turn share them with you - our valued email marketing readers.
Email Marketing
Striata converts complex investor communications from paper to digital for Glacier, by Sanlam

Striata converts complex investor communications from paper to digital for Glacier, by Sanlam

Published on "25 Jan 2017"

See how we helped wealth management client, Glacier, by Sanlam achieve its digital transformation goals by moving about 3 million investor communications.
Customer Communications
Happy Holidays and Best Wishes for 2017!

Happy Holidays and Best Wishes for 2017!

Published on "14 Dec 2016"

Some holiday cheer from all at Striata to end off a great 2016!
Customer Communications, Email Marketing
Striata solution drives paperless adoption for US utility

Striata solution drives paperless adoption for US utility

Published on "02 Nov 2016"

Case Study: Striata drives paperless adoption for US utility and enhances its customers’ billing experience
Customer Communications
Millennials want emails that are 'on fleek'

Millennials want emails that are 'on fleek'

Published on "04 Oct 2016"

Email is a perfectly positioned channel but to avoid a swipe to the trash, email marketers must change up the formula and do email differently when targeting millennials.
Email Marketing
Striata enables secure digital communication solution for investor documents

Striata enables secure digital communication solution for investor documents

Published on "31 Aug 2016"

Case study: A stockbroking firm has implemented Striata’s digital customer communication solution to manage its investor documents
Customer Communications
Billentis Report 2016: e-Invoicing/e-Billing “Digitisation & Automation”

Billentis Report 2016: e-Invoicing/e-Billing “Digitisation & Automation”

Published on "31 May 2016"

Introducing the e-Invoicing / e-Billing 2016 report by Billentis - “Digitisation & Automation.” How to succeed at your eInvoicing projects
Customer Communications
Introducing Striata’s Secure Document Repository

Introducing Striata’s Secure Document Repository

Published on "11 Apr 2016"

Striata’s Secure Document Repository provides a secure, convenient, online location for organizations to store documents
Customer Communications
InfoTrends Webinar - The Key Findings

InfoTrends Webinar - The Key Findings

Published on "03 Feb 2016"

Infotrends webinar based on paperless adoption white paper. Read how Striata secure document delivery helps companies go paperless
Customer Communications
Email - it's more than just a pretty face

Email - it's more than just a pretty face

Published on "09 Dec 2015"

Email is still the best digital channel for ROI, so why aren't marketers and businesses not taking advantage of its full potential yet?
Email Marketing
Striata’s integrated response management now streamlines document administration for call centers

Striata’s integrated response management now streamlines document administration for call centers

Published on "09 Nov 2015"

Read about a new feature of Striata’s Integrated Response Management application that enables easy document administration for call centers
Customer Communications
Interview: Advice on email marketing campaigns and landing pages

Interview: Advice on email marketing campaigns and landing pages

Published on "06 Jul 2015"

A good landing page can take the customer further down the purchase path, educate & provide them with more information, in a more interactive way than the email.
Email Marketing
Understanding Striata Security

Understanding Striata Security

Published on "08 Jun 2015"

Learn about and understand Striata Security - detailed infographic showing the security boxes that we check. Download our new Security Overview document...
Customer Communications, Email Marketing
Infographic: 9 Signs that you need a NEW digital communications partner

Infographic: 9 Signs that you need a NEW digital communications partner

Published on "22 Apr 2015"

How do you manage your current digital communications? Perhaps it's time to switch to a partner that has a dedicated account management team
Email Marketing
4 Essential Email Marketing Resolutions for 2015

4 Essential Email Marketing Resolutions for 2015

Published on "20 Jan 2015"

Excellent work that changes lives can't be delivered within 48 hours. Resolve to MAKE the time. What are your Email marketing resolutions?
Email Marketing
The role of email in your multichannel eDocument strategy

The role of email in your multichannel eDocument strategy

Published on "13 Nov 2014"

Discover the role of email in a multichannel distribution strategy and how it powers eDocument retrieval
Customer Communications
Trending: electronic delivery with highly secure and feature-rich messages

Trending: electronic delivery with highly secure and feature-rich messages

Published on "07 Oct 2014"

Read about the latest trends in the Customer Communications Management (CCM) and electronic delivery space
Customer Communications, Email Marketing
Digital Edge 2014 - authenticity, purpose, values and doing good...

Digital Edge 2014 - authenticity, purpose, values and doing good...

Published on "03 Oct 2014"

The Nedbank Digital Edge 2014 Live is South Africa's largest and most prestigious digital marketing show.
Email Marketing
13 Reasons why we love email marketing...

13 Reasons why we love email marketing...

Published on "08 Sep 2014"

Sharing our passion for email marketing with the world. Share our infographic on why we do and, more so, love email marketing
Email Marketing
Send customer information safely in a secure, encrypted email attachment

Send customer information safely in a secure, encrypted email attachment

Published on "15 Jun 2014"

Read how to email customer information safely and the difference between protecting information in an email versus an attachment
Customer Communications
Recipe for email marketing success

Recipe for email marketing success

Published on "10 Jun 2014"

Here's how to create a successful email marketing program; All the tools, people & skills you need to serve up a delightful and sustaining customer experience
Email Marketing
Why your customers will love email bills and going paperless

Why your customers will love email bills and going paperless

Published on "13 May 2014"

Read about Striata's industry specific solutions and the great eDocument demos available for each industry. Going paperless is the way to go.
Customer Communications
Email Marketing: 'The Big 6' Trends of 2014

Email Marketing: 'The Big 6' Trends of 2014

Published on "08 Apr 2014"

Ensure the success of your email marketing campaigns in 2014 in just 7 minutes! Simply press play and follow these email marketing trends
Email Marketing
Send ALL your customer correspondence via email - it's easy

Send ALL your customer correspondence via email - it's easy

Published on "03 Dec 2013"

The key to successful paper turn-off is not just in replacing paper documents with electronic versions but to 'push' them to your customer
Customer Communications, Email Marketing
It's a Question of Loyalty

It's a Question of Loyalty

Published on "12 Nov 2013"

Boost your loyalty programs with an effective digital communication strategy and reap the rewards thereof
Email Marketing
Achieve your digital marketing goals with Striata

Achieve your digital marketing goals with Striata

Published on "13 Sep 2013"

Enhance your company's marketing objectives and fulfil your digital marketing goals with Striata's email & mobile messaging solutions.
Email Marketing
Bulk email document delivery: Build or Buy?

Bulk email document delivery: Build or Buy?

Published on "05 Aug 2013"

Sending high volume email documents requires experience, skills and technology in order to ensure successful delivery
Customer Communications
Is your ESP designing your emails? 4 Important UX techniques they should employ

Is your ESP designing your emails? 4 Important UX techniques they should employ

Published on "26 Jul 2013"

UX is a marriage of all these aspects in a way that translates into positive user engagement. A collaborative team effort achieves great user experiences
Email Marketing
5 Reasons why email is effective in customer lifecycle communications

5 Reasons why email is effective in customer lifecycle communications

Published on "20 Jun 2013"

Customer lifecycle communications (CLC) is trigger based communications in the form of personalised messages, automatically sent to a customer/client
Email Marketing
3 Ways Striata Can Get You Mobile Ready

3 Ways Striata Can Get You Mobile Ready

Published on "16 Jun 2013"

Read how you can get your emails mobile ready - Get Striata's brand new Mobile Email Document Delivery Solution Overview
Customer Communications, Email Marketing
Avoid delayed payments – 5 great tips

Avoid delayed payments – 5 great tips

Published on "04 Jun 2013"

Tips for billing and collections departments on how to avoid delayed payments with 'push' delivery - a win in the collections space
Customer Communications
The inbox managers that could change your email design

The inbox managers that could change your email design

Published on "21 May 2013"

A new wave of inbox managers are entering the fray, prompting us to reconsider how we structure, manage and also send marketing emails.
Customer Communications, Email Marketing
Sending email communications? Make sure they get the results you're after!

Sending email communications? Make sure they get the results you're after!

Published on "09 May 2013"

If your goal is to drive customers to switch off paper, then leverage Striata's full spectrum of specialist skills to optimize and send email communications
Email Marketing
Striata eConsent: Get your customers to go paperless in one click

Striata eConsent: Get your customers to go paperless in one click

Published on "11 Apr 2013"

Transform your paperless process to successfully drive paper turn-off, with the least amount of cost and time. Read about Striata eConsent
Customer Communications
7 Ways to ensure your email doesn't land in the SPAM can

7 Ways to ensure your email doesn't land in the SPAM can

Published on "26 Mar 2013"

If your email 'looks' like spam, your customers are probably marking it and chucking it into the spam can.
Email Marketing
Sending confidential eDocuments? Striata offers highest level of trust

Sending confidential eDocuments? Striata offers highest level of trust

Published on "07 Mar 2013"

The need for adequate security when sending confidential eDocuments is a pre-requisite for eBilling and electronic document delivery
Customer Communications, Email Marketing
Email receipts: now you can connect with your in-store customers online

Email receipts: now you can connect with your in-store customers online

Published on "05 Feb 2013"

Transform a simple log of purchase into a powerful email trigger - it's a solution that benefits everyone in the supply chain
Customer Communications, Email Marketing
More than just responsive design - 12 ways to get your email right for mobile

More than just responsive design - 12 ways to get your email right for mobile

Published on "18 Jan 2013"

If you are still daunted by the seemingly mammoth task of getting your emails mobile ready, then this checklist is especially for you!
Email Marketing
Fintech demo: “We were blown away by the interactive PDF eStatement”

Fintech demo: “We were blown away by the interactive PDF eStatement”

Published on "26 Nov 2012"

Striata took to the stage for a seven minute demo of its powerful interactive PDF eStatement at *FinovateAsia. Read about the response to the demo
Customer Communications
Join Striata at the International Email Marketing Summit

Join Striata at the International Email Marketing Summit

Published on "05 Nov 2012"

Striata presents on how email can help you win the loyalty game at the International Email Marketing Summit
Email Marketing
Don't forget the 3 basic elements of email marketing

Don't forget the 3 basic elements of email marketing

Published on "16 Oct 2012"

Test every email leaving the organization - including those automated emails everyone just assumes are right AND those transpromo emails AND welcome emails!
Email Marketing
5 Ways to keep your email data up-to-date

5 Ways to keep your email data up-to-date

Published on "17 Sep 2012"

If 'position, position, position' was the holy grail of the traditional marketing era, then 'data, data, data' is its replacement in the digital era.
Customer Communications, Email Marketing
9 Reasons why email is best for the delivery of confidential customer documents

9 Reasons why email is best for the delivery of confidential customer documents

Published on "04 Sep 2012"

See this great infographic displaying 9 reasons why email is best and the king for secure electronic document delivery
Customer Communications
6 Top tips for getting smarter with email

6 Top tips for getting smarter with email

Published on "17 Aug 2012"

Email marketing is not just about promotion, it's a specialization. Get smarter with email with our 6 top tips
Email Marketing
Striata ePin – safeguards the PIN from generation to distribution

Striata ePin – safeguards the PIN from generation to distribution

Published on "03 Jul 2012"

Read more about Striata ePIN - a secure, stand-alone PIN distribution system that safeguards the PIN from generation to distribution
Customer Communications
How good is your brand's voice?

How good is your brand's voice?

Published on "14 Jun 2012"

Your brand voice: how is it communicating with your customers through digital channels? Does it motivate them to act? Is it bold and assertive or inspiring?
Email Marketing
eInvoicing is big business – and pretty soon it’s going to be for small business too

eInvoicing is big business – and pretty soon it’s going to be for small business too

Published on "05 Jun 2012"

eBilling Insight chats to Striata CEO, Michael Wright about the evolving the eInvoicing landscape, particularly for SMEs
Customer Communications
7 ways to ensure that your emails get read on mobile devices

7 ways to ensure that your emails get read on mobile devices

Published on "31 May 2012"

Optimal designed emails for mobile devices will warrant the success of your mobile marketing campaigns
Customer Communications
Billentis eBilling | eInvoicing Report: Highlights

Billentis eBilling | eInvoicing Report: Highlights

Published on "03 May 2012"

The 2012 Billentis eInvoicing | eBilling Report report shows a reduction in paper and a corresponding increase in eBilling and invoicing
Customer Communications
Are your customers recommending you?

Are your customers recommending you?

Published on "17 Apr 2012"

Establish the levels of loyalty in your customer base and the value of the services your company is providing- are they recommending you?
Customer Communications, Email Marketing
Striata to implement DMARC - a new standard for email authentication

Striata to implement DMARC - a new standard for email authentication

Published on "11 Apr 2012"

Michael Wright, CEO of Striata discusses DMARC and explains how Striata will be incorporating it into its current authentication process
Customer Communications, Email Marketing
eBilling: 8 innovations to watch for in 2012

eBilling: 8 innovations to watch for in 2012

Published on "06 Mar 2012"

eBilling innovations you should include in your strategic agenda to keep up with the dynamic eBilling revolution
Customer Communications
Why email split testing HAS to be a focus this year

Why email split testing HAS to be a focus this year

Published on "24 Feb 2012"

The importance of email split testing campaigns and what you should be testing in order to achieve the optimum results
Email Marketing
eBilling adoption rates – what’s a realistic goal for 2012?

eBilling adoption rates – what’s a realistic goal for 2012?

Published on "10 Feb 2012"

Mike Wright, CEO, Striata, explains how an innovative consent process can boost your paper turn off rates setting eBilling adoption rates
Customer Communications
5 Simple ways to improve your email newsletters

5 Simple ways to improve your email newsletters

Published on "23 Jan 2012"

Email newsletters are powerful tools - still proving to be the most beneficial, efficient and effective way of reaching customers
Email Marketing
What is your mobile billing strategy?

What is your mobile billing strategy?

Published on "01 Jan 2012"

In this month’s edition of eBilling Insight we discuss what your options and strategies are when considering billing in a mobile environment
Customer Communications
Phishing in the Cloud could restrict your paperless adoption

Phishing in the Cloud could restrict your paperless adoption

Published on "01 Nov 2011"

Fraudsters are 'cashing in' on today's electronic migration by phishing in the cloud. See how email document delivery provides convenience and peace of mind
Customer Communications
Will an RFP lead to the ideal ESP?

Will an RFP lead to the ideal ESP?

Published on "28 Oct 2011"

Are you considering changing to a new ESP (Email Service Provider)? Is going out to RFP (Request For Proposal) the right process for you?
Email Marketing
Paperless for B2B - it's a no-brainer

Paperless for B2B - it's a no-brainer

Published on "07 Oct 2011"

More B2B organizations are reaping the benefits of going paperless with electronic document delivery
Customer Communications
5 Simple ways to avoid spam filters

5 Simple ways to avoid spam filters

Published on "23 Aug 2011"

3 major obstacles that you need to overcome: ISP spam filters, company spam filters and server settings and/or client side spam rules and filters
Email Marketing
Paperless adoption strategies - 3 simple ways to improve your customer data

Paperless adoption strategies - 3 simple ways to improve your customer data

Published on "02 Aug 2011"

The key to successful paperless adoption is to ensure that your customer data is accurate. Read about 3 strategies to improve your big data
Customer Communications
Globally applicable EIPP and eInvoicing solutions with flexible output format

Globally applicable EIPP and eInvoicing solutions with flexible output format

Published on "07 Jul 2011"

This month in eBilling Insight, we look at the ideal EIPP and eInvoicing solution for large business customers and clients
Customer Communications
Striata continues to lead the market with innovative eBilling solutions

Striata continues to lead the market with innovative eBilling solutions

Published on "07 Jun 2011"

How Striata continues to innovate with a focus on customer convenience through ease of use. Watch video here
Customer Communications
What is the true value of email?

What is the true value of email?

Published on "31 May 2011"

Compare the popularity of email to social media and explore the possibility of placing a monetary value on email
Email Marketing
Text Messaging: The Do's and Don'ts

Text Messaging: The Do's and Don'ts

Published on "31 May 2011"

Text messaging technology provides a simple, yet efficient platform to improve direct marketing and customer relationship management.
Email Marketing
Good data is imperative for email marketing success. How good is your data?

Good data is imperative for email marketing success. How good is your data?

Published on "31 May 2011"

Good data may be sitting at the core of every email campaign and strategy, but relevant data isn't always available or considered
Email Marketing
Should you consider industry standards for Open and Click rates?

Should you consider industry standards for Open and Click rates?

Published on "11 May 2011"

In this insight we discuss the factors that influence open and click rates and the best way to measure them
Email Marketing
Striata eStatements offer dramatically increased security

Striata eStatements offer dramatically increased security

Published on "03 May 2011"

Read how switching to eStatements results in high paperless adoption, increased traffic to your portal, cost reductions & increased security
Customer Communications
Which day is the right day for email?

Which day is the right day for email?

Published on "20 Apr 2011"

Are there better days to send emails and more so, what time of day will you get the best open and response rates?
Email Marketing
Are you listening to your customers?

Are you listening to your customers?

Published on "05 Apr 2011"

Striata conducted a direct consumer survey - the results confirm that email bill/statement delivery is the choice for electronic delivery
Customer Communications, Email Marketing
Email campaigns - don't forget the basics

Email campaigns - don't forget the basics

Published on "15 Mar 2011"

Email marketing has evolved and the focus for many companies is split testing on all email campaigns
Email Marketing
Are eStatements still safe?

Are eStatements still safe?

Published on "01 Mar 2011"

Teaching consumers to differentiate between a valid email / eStatments and a fraudulent one is critical in the war against email phishing scams.
Customer Communications
Transpromo Messaging - unlock the power

Transpromo Messaging - unlock the power

Published on "28 Feb 2011"

Unlock the power of transpromo messaging, by taking advantage of the missed marketing opportunities in transactional email.
Customer Communications
4 Tips on how to revive your dying subscriber base

4 Tips on how to revive your dying subscriber base

Published on "25 Feb 2011"

How you can effectively re-engage your inactive and unresponsive subscriber base with reactivation or repurposed campaigns.
Email Marketing
7 Email marketing trends for 2011

7 Email marketing trends for 2011

Published on "15 Feb 2011"

Continued economic pressures, increasing customer demand and advancements in email technology are all new marketing trends
Email Marketing
Striata launches Interactive PDF Bill and mobile one click payment at Finovate

Striata launches Interactive PDF Bill and mobile one click payment at Finovate

Published on "01 Feb 2011"

Striata launched 2 new products at FinovateEurope, on 01 February 2011; Its next generation interactive PDF bill & mobile one click payment
Customer Communications
Is your legitimate email perceived as spam?

Is your legitimate email perceived as spam?

Published on "25 Jan 2011"

Either you or your ESP should test your email for any content issues that could result in your email being stopped and percieved as spam
Customer Communications, Email Marketing
Do your customers get to see the emails you send?

Do your customers get to see the emails you send?

Published on "25 Dec 2010"

Keep your focus on deliverability to ensure all your effort is worthwhile by getting your email into your customers' inbox. Make sure they see the emails!
Customer Communications, Email Marketing
Tips to prevent your emails from being phished

Tips to prevent your emails from being phished

Published on "07 Dec 2010"

We investigate how easily your customers can be caught in a phishing scam & give advice on how to prevent this from happening
Customer Communications, Email Marketing
Testing design and layout in email

Testing design and layout in email

Published on "16 Nov 2010"

Testing copy, design and layout within the body of an email is of key importance in any email marketing campaign
Email Marketing
Email Body Testing, useful tips on what to test

Email Body Testing, useful tips on what to test

Published on "19 Oct 2010"

The most important components of any email design and in the email body is the call-to-action. But email body testing includes the entire email
Email Marketing
The future of eBilling - what are the trends?

The future of eBilling - what are the trends?

Published on "05 Oct 2010"

In this edition of eBilling Insight, we explain why this paperless adoption rate is so low and share our top eBilling predictions with you
Customer Communications
Tips on how to test email subject lines

Tips on how to test email subject lines

Published on "21 Sep 2010"

One way to effectively optimize your communications is to test, test and test some more. Test email subject lines, email preview, CTA placement ...
Email Marketing
4 Strategies to achieve BOTH self service portal usage AND paper suppression

4 Strategies to achieve BOTH self service portal usage AND paper suppression

Published on "07 Sep 2010"

Give consumers a choice of getting their eBill delivered via Striata, directly to their inbox or by registering on their self service portal
Customer Communications
The importance of deliverability

The importance of deliverability

Published on "19 Aug 2010"

To achieve successful email deliverability, the focus should be on the full scope of an email's journey - from sender to recipient
Customer Communications, Email Marketing
Striata's electronic messaging solutions create new marketing opportunities

Striata's electronic messaging solutions create new marketing opportunities

Published on "03 Aug 2010"

Striata email billing enables innovative and new marketing opportunities for the transactional online bill payment space
Customer Communications
Why internet bankers will not go paperless

Why internet bankers will not go paperless

Published on "01 Jul 2010"

We explore the reasons for banks' slow uptake to go paperless and outline what they can do to turn off paper
Customer Communications
Paperless adoption services

Paperless adoption services

Published on "04 May 2010"

Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Customer Communications
Striata Paperless Adoption Services

Striata Paperless Adoption Services

Published on "04 May 2010"

Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Customer Communications
Striata ePIN - Securely delivering bankcard PINs electronic

Striata ePIN - Securely delivering bankcard PINs electronic

Published on "03 Feb 2010"

Striata ePIN provides real business benefits, including improved customer service, cost savings, and peace of mind to all parties
Customer Communications
Email - the strongest medium for online billing

Email - the strongest medium for online billing

Published on "02 Feb 2010"

The email medium continues to provide a valuable channel of communication to the customer and this is unlikely to change in the near future
Customer Communications
The Power of Transpromo Marketing

The Power of Transpromo Marketing

Published on "08 Sep 2009"

Transpromo Marketing - incorporating marketing offers within transactional communication, has proven to be effective for many industries
Customer Communications, Email Marketing
Utilities Slash Billing Costs

Utilities Slash Billing Costs

Published on "03 Mar 2009"

Utilities that have implemented email billing are seeing a surge in electronic payments and paper turn off. Cut billing costs and switch to email!
Customer Communications
Dramatically faster electronic payments for Striata clients

Dramatically faster electronic payments for Striata clients

Published on "07 Jan 2009"

How optimizing electronic billing processes dramatically reduces DSO by cutting the time it takes to send customers' bills & elicit payment
Customer Communications
Analyst Insights - eBilling and eStatements

Analyst Insights - eBilling and eStatements

Published on "03 Dec 2008"

Forrester research found that more than 55% of online checking, savings, and credit card customers are now receiving eStatements
Customer Communications
Push' Email Billing and your Online Strategy

Push' Email Billing and your Online Strategy

Published on "30 Sep 2008"

Adding email bill presentment and payment in conjunction with online self-service, alleviates the phishing concerns that inhibit adoption
Customer Communications
Striata eDocument Delivery enables insurers to realize significant savings

Striata eDocument Delivery enables insurers to realize significant savings

Published on "29 Jul 2008"

Insurance companies are using Striata solutions to replace paper with electronic documents, delivered to customer and broker inboxes
Customer Communications
What is your carbon footprint?

What is your carbon footprint?

Published on "29 Jul 2008"

eBilling is the ultimate win-win environmental/carbon footrprint policy. It all comes down to picking an eBilling strategy that drives user adoption
Customer Communications, Email Marketing
eBilling reduces time and expense when collecting payments

eBilling reduces time and expense when collecting payments

Published on "25 Jun 2008"

Sending secure payment reminder notices via email dramatically reduces the time and expense involved in collecting delinquent payments
Customer Communications
Innovative Messaging Solutions for Financial Services

Innovative Messaging Solutions for Financial Services

Published on "27 May 2008"

Leveraging customer touch-points: Innovative messaging solutions for financial services
Customer Communications
eBilling gains momentum in Canada as businesses look for new ways to go green

eBilling gains momentum in Canada as businesses look for new ways to go green

Published on "25 Mar 2008"

With consumers demanding environmentally friendly options, Canadian businesses are finding ways to go green and switching to eBilling to reduce their carbon footprint.
Customer Communications
Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Published on "14 Aug 2007"

Survey shows more customers are going to their keyboards instead of their mailboxes to collect and pay bills
Customer Communications, Email Marketing
eBilling Adoption Examined

eBilling Adoption Examined

Published on "26 Jun 2007"

There's no logical nor practical reason why your bills are not in your inbox, and it is only a matter of time before they are. Here comes eBilling adoption!
Customer Communications
The Underlying Technologies of Electronic Document Delivery and Billing

The Underlying Technologies of Electronic Document Delivery and Billing

Published on "24 Apr 2007"

The technologies and processes involved in an electronic document delivery & billing projects
Customer Communications
Phishing and Identity Theft

Phishing and Identity Theft

Published on "20 Mar 2007"

How to safely use email to communicate with your banking clients, while reducing phishing attacks and identity theft by 98.5%
Customer Communications
The Fundamental Business Drivers for Electronic Billing

The Fundamental Business Drivers for Electronic Billing

Published on "20 Feb 2007"

4 Reasons why companies offer Electronic Bill Presentment & Payment, both to consumers and business customers. What are your key business drivers?
Customer Communications
Electronic B2B Invoice Presentment & Payment (EIPP)

Electronic B2B Invoice Presentment & Payment (EIPP)

Published on "19 Dec 2006"

With email presentment and payment technology, you are able to deliver your invoices, electronically and securely to your corporate customer
Customer Communications
eBilling Spurs International Growth for Striata

eBilling Spurs International Growth for Striata

Published on "05 Dec 2006"

Electronic Bill Presentment and Payment technology is spearheading global growth for Striata, international electronic messaging specialist
Customer Communications
Electronic Communication Goals

Electronic Communication Goals

Published on "31 Oct 2006"

Learn about the goals of any electronic communication strategy, as well as the opportunities and benefits of various applications
Email Marketing
Inbound Email Management for North American Utilities

Inbound Email Management for North American Utilities

Published on "17 Oct 2006"

All billers will eventually need to handle incoming mass email and mobile phone messages in a systemized, efficient & reportable manner
Customer Communications
Significant Contact Centre Cost Reduction

Significant Contact Centre Cost Reduction

Published on "19 Sep 2006"

It is more convenient for consumers, and more efficient for your company, to handle queries via email than over the phone. Reduce costs and improve your contact centre
Customer Communications
Customer Aggregation

Customer Aggregation

Published on "25 Jul 2006"

Billers need to get close to the familiarity of paper billing - by delivering bills and statements directly into customers' inboxes
Customer Communications, Email Marketing
Optimum Email Formats

Optimum Email Formats

Published on "25 Jul 2006"

While HTML still seems to be the format of choice for email communicators there are ways to ensure your emails don't get blocked or stripped
Customer Communications, Email Marketing
Email Billing Re-introduced

Email Billing Re-introduced

Published on "30 May 2006"

A high level introduction of Striata's Electronic Bill Presentment & Payment solution and summary of this concept
Customer Communications
A Telecommunications Case Study

A Telecommunications Case Study

Published on "16 May 2006"

Telecommunications case study: consumer & corporate mobile phone bills delivered via encrypted email (‘PUSH’ ebilling) directly into the recipient’s inbox.
Customer Communications
Managing your Email Database

Managing your Email Database

Published on "02 May 2006"

To capture and efficiently manage a customer's contact information, an email database is the most critical & fundamental aspect of digital communication.
Customer Communications, Email Marketing
Electronic Customer Communication Applications

Electronic Customer Communication Applications

Published on "18 Apr 2006"

Electronic mediums to reduce customer communication costs, speed up message delivery & receipt, improve ROI and reduce the turn around time
Customer Communications
Implementing Electronic Bill Presentment and Payment

Implementing Electronic Bill Presentment and Payment

Published on "07 Mar 2006"

Learn more about implementing Electronic Bill Presentment and Payment and its disadvantages and advantages
Customer Communications
eBilling/eStatements for Financial Institutions

eBilling/eStatements for Financial Institutions

Published on "21 Feb 2006"

Industry focus: Financial. Extensive opportunities for securely encrypted email communication, statements & billing
Customer Communications
eBilling for Telecommunication Service Providers

eBilling for Telecommunication Service Providers

Published on "07 Feb 2006"

Industry focus: The telecommunications industry. Adoption strategies, secure eBilling and eBill marketing opportunites
Customer Communications
Email Billing in 2006 - What to expect

Email Billing in 2006 - What to expect

Published on "10 Jan 2006"

The main feature of this Newsflash is updated email billing statistics for the USA for the period ending December 2005 and what to expect in 2006
Customer Communications
Striata Encryption Options for Email Billing

Striata Encryption Options for Email Billing

Published on "15 Dec 2005"

Striata offers highly secure and efficient document encryption & security options for Email Billing / Invoicing
Customer Communications
A North American Gas and Electric Utility Corporate eBilling ROI

A North American Gas and Electric Utility Corporate eBilling ROI

Published on "15 Nov 2005"

This North American utility will save a minimum of $44 per corporate customer, per annum. What is your eBilling ROI?
Customer Communications
Maximizing inbox placement

Maximizing inbox placement

Published on "18 Oct 2005"

List of technologies and techniques used to block spam and prevent fraudulent email from being delivered is insightful to ensure inbox placement
Email Marketing
Simple, Secure B2B eInvoices Presentment and Payment

Simple, Secure B2B eInvoices Presentment and Payment

Published on "26 Jul 2005"

With email 'presentment and payment' technology, you can deliver eInvoices, electronically and securely to your corporate customer
Customer Communications
Powerful, personalizable eMarketing for Electronic Billers

Powerful, personalizable eMarketing for Electronic Billers

Published on "12 Jul 2005"

Email billing allows extensive, personalized marketing 'up and cross sell' opportunities.
Customer Communications
Achieving maximum paper truncation / suppression

Achieving maximum paper truncation / suppression

Published on "31 May 2005"

One of the key objectives of any electronic billing project is to maximize the paper suppression.
Customer Communications
The easier they are, the faster I’ll pay them

The easier they are, the faster I’ll pay them

Published on "04 May 2005"

Striata recently ran a pilot implementation for a major North American utility company, the results proved the value of eBilling and faster bill payments
Customer Communications
Is eBilling Delivering the Goods?

Is eBilling Delivering the Goods?

Published on "20 Apr 2005"

The cost saving and return on investment potential of eBilling is undisputed. The challenge is to realize the deliverability and these savings
Customer Communications
A North American Utility Email Billing Case Study

A North American Utility Email Billing Case Study

Published on "05 Apr 2005"

A large electric utility in MA, used Striata to deliver its electric bills to customers via secure email, with a unique payment option
Customer Communications
Two Factor Authentication Using Mobile Devices

Two Factor Authentication Using Mobile Devices

Published on "22 Feb 2005"

The move to Two Factor Authentication has been driven by the need to have an alternative channel / device for functionality such as innovations and payments
Customer Communications, Email Marketing
Customer Aggregation - the future of eBill convenience

Customer Aggregation - the future of eBill convenience

Published on "22 Feb 2005"

The ‘inbox’ is the new postbox and it is only a matter of time before all communication is delivered directly there. Customer Aggregation is key ...
Customer Communications
Short Message Service (SMS) / Wireless Text Message Applications for Billers

Short Message Service (SMS) / Wireless Text Message Applications for Billers

Published on "22 Feb 2005"

Mobile text messages (SMS) enable messages to be exchanged within seconds. There are many applications for Billers and banks alike
Customer Communications
eBill Payment Strategies for 2005

eBill Payment Strategies for 2005

Published on "08 Feb 2005"

An innovative payment mechanism that is set to change the way that Biller’s take electronic payments and drive significant customer adoption
Customer Communications
Gathering your customer’s email address

Gathering your customer’s email address

Published on "25 Jan 2005"

Cost effective strategies to gather and maintain an accurate, current database of your customer’s email addresses
Email Marketing
Two-Click, No Registration, eBill Presentment AND Payment

Two-Click, No Registration, eBill Presentment AND Payment

Published on "11 Jan 2005"

In this article, we show how it is possible to achieve two-click EBPP with no customer pre-registration
Customer Communications
eBill penetration - gaining significant customer adoption

eBill penetration - gaining significant customer adoption

Published on "30 Nov 2004"

To drive significant eBill adoption you need to make it as easy as possible for your customer to receive & pay their bill electronically
Customer Communications
The Inbox – Your Postbox of the 21st Century

The Inbox – Your Postbox of the 21st Century

Published on "15 Nov 2004"

It's only a matter of time before billers are going to combine both ‘push’ & ‘pull’ Electronic Bill Presentment and Payment strategies for maximum customer adoption
Customer Communications, Email Marketing
Email BillPay ~ one click, no registration convenience

Email BillPay ~ one click, no registration convenience

Published on "14 Jun 2004"

Introducing a new payment option - payment directly from within an email bill, without customer pre-registration and a website visit