The SDR provides a secure, convenient, online location for organisations to store documents where they can be accessed by either customers or the representatives servicing those customers. This is a complementary solution to Secure Document Delivery (SDD) which enables the distribution of secure, electronic documents, such as invoices and statements, to customers by email.

The SDR assists organizations to move to paperless environments, with the cost and security benefits that such a move enables.

The combination of SDD and SDR enables Striata to deliver a comprehensive digital customer communication solution to its clients.

Business benefits include:

• Business continuity – documents can be easily replicated for redundancy purposes
• Cost-savings & customer service – customers can serve themselves rather than using slower, more expensive channels
• Scalability – the solution is enterprise-grade and is designed for a clustered database environment
• Efficiency – the compression technology results in storage space savings
• Compliance – built-in encryption meets requirements for customer data to be securely stored
• Ease of access – search capabilities are built-in to the solution

How does SDR work?

SDR plugs into the existing interfaces that customers use to interact with a company – mobile, web portal, email or the customer service center.

For example, if a customer receives an encrypted invoice by email, and wants to compare it to the previous month’s invoice, they can click on a link in the secure attachment, authenticate themselves and retrieve the document from the SDR.

Alternatively they can log on to the company’s secure web portal and retrieve the document they need; they can do the same via mobile app; or they can contact the call center and an agent can view the document and respond to any queries the customer has.

Documents are encrypted by Striata’s platform when stored to ensure they can only be securely accessed, and users can retrieve documents from the repository by logging in with the appropriate security details. Documents can also be encrypted at both database and individual levels.

The SDR is cloud-ready and can be deployed on site or as a software-as-a-service option. It supports any type of electronic document format (PDF, HTML, images, etc,) and uses smart compression technology to minimize storage requirements.

SDR requires minimal set-up and customization, unlike many document management platforms, and offers easy integration via a common API (Application Programming Interface). Get more information on Striata’s SDR here.