Pull channels such as web and mobile applications address demand for customer-driven, instant access to important personal documents, regardless of the device they are using, or the time and location of the request.
Give your customers the convenience of self-service by storing their documents in our secure online vault for access via existing pull channels such as your web portal and mobile applications.
Secure access can also empower your customer service teams to assist with documents via your call center platform.
When used in conjunction with our Secure Document Presentation solution, your customers will have the option to view their document as either an interactive web or PDF experience, without sacrificing security.
Introducing Striata’s Secure Document Repository (SDR) video transcript
With Striata’s Secure Document Repository, you can give customers access to their personal documents anytime via their channel of choice.
In today’s digital world, your customers expect to view or retrieve their personal documents via many different channels:
- By email
- From your secure web portal
- In your mobile application
- And by contacting a customer service agent
Traditional document management solutions can meet this requirement, however they are typically expensive and require extensive setup and customization.
There is an alternative…
Striata’s Secure Document Repository (SDR) is a fast, secure and easy to integrate platform for providing access to electronic documents online.
Designed to plug into your existing customer interfaces, the SDR provides a secure and robust solution for online presentment of any type of document.
Your customers can access, search for and retrieve their electronic documents in their own time via the channel most convenient for them.
How does this work?
There is minimal set up:
- Striata inserts your customer documents into the SDR – on premise or in the cloud
- The documents are protected by 5 layers of security
- Certain fields are indexed to enable easy searching
- Only authenticated systems can access the SDR via APIs to retrieve documents
Why use Striata’s SDR solution?
- The SDR is highly secure
- It can be deployed or used as a cloud service
- It supports any type of electronic document
- It integrates easily using a common API
- It provides business continuity and scalability
- And it uses smart compression technology to minimize storage
Striata’s SDR enables your business to enhance customer service by giving customers access to their personal documents anytime and via their channel of choice.
For more information contact Striata today!
Improve the customer experience with secure document delivery today
Make customer documents easily accessible
Leverage the advantages of our Secure Document Repository (SDR) solution:
Fast implementation
Our secure document repository is cloud-ready and plugs into existing interfaces that your customers already use to interact with your business.
Customer self service
Your customers can serve themselves rather than using slower, more expensive channels.
Compliance
Meet data privacy requirements using the many layers of security built into our document storage solution. Your customer documents will be securely retained for the legislated period of time.
Efficiency
As a back-end solution, our secure document repository integrates with existing customer and service platforms. There is no requirement to introduce additional web interface or desktop/mobile applications.
Flexibility
You can use our solution to store any type of electronic document format including PDF, HTML, image files, spreadsheets, and make these available through multiple access points.
Security
Multiple layers of security built into the platform will protect your stored documents from unauthorized access and ensure that only approved systems and users can request a document.
Striata Secure Document Repository Technical Overview
Give your customers the ability to retrieve (pull) their past documents via your organization's existing self-service interfaces with Striata's cloud ready, Secure Document Repository (SDR). Read on to see how it works.
Get the Striata Secure Document Repository Technical Overview
Striata Secure Document Repository Summary Overview
Learn how Striata's Secure Document Repository (SDR) will help you deliver an enhanced omnichannel customer communication experience.
Striata ABSA SDR Case Study
Learn how Striata's Secure Document Repository solution (SDR) is providing enhanced digital document management and storage for Absa Stockbrokers and Portfolio Management.
