Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.
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Enhance customer engagement through digital communication
Strengthen customer relationships with automated digital communications
Protect customer information using our secure document solutions
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“RRD and Striata have helped us achieve our aim of delivering high quality personalised communication to help our customers manage their accounts. They have introduced innovative ways of working and speeded up methods of communication, whilst cutting operational cost.”
– FS Manager, Third Party Relationships, Shop Direct
“Electronic billing and online payments complement each other really well.With eBill, instead of checking your mailbox, you check your e-mail. With eBills, consumers have the option of making an electronic payment instead of writing a check. The end goal is to go as electronic as we can while giving our consumers more options.”
– Administrator of Special Projects, IREA (Striata & Speedpay® service client)
“By offering this secure electronic document delivery option for our agents and policyholders, Striata helps Chubb not only save costs, but also provide a more secure and faster way to deliver policies and communicate with customers. At the same time, the Chubb ePolicy service helps us cut down on paper and supports broader corporate initiatives to reduce impact on the environment.”
– eBusiness Project Manager, Chubb Insurance
“One of the key objectives of this initiative was to enhance our service and improve investor experience. We believe the solution provided by Striata will achieve this as investors can access their documents through the internet at any time.”
– Head of Digital and Education, ABSA Stockbrokers