Create awesome customer experiences using our digital communication solutions

Enhance customer engagement through digital communication

Strengthen customer relationships with automated digital communications

Protect customer information using our secure document solutions

Solutions

We provide customer communication solutions that replace static and print communications with engaging digital alternatives.

Digital Customer Communication

Adopt a digital-first approach for all your customer communication.

Email Marketing

Leverage email marketing to reach and engage your customers.

Secure Documents

Switch all your confidential customer correspondence to digital.

Digital Transformation Drivers

Turn your digital transformation drivers into measurable targets.

Multichannel Messaging

Enhance your customer experience across digital communication channels.

Vertical Solutions and Demos

Experience our industry-specific solutions for yourself.

Watch our latest webinar to learn how insurers can leverage AI-powered customer communications to enhance CX in the insurance sector.

Watch the webinar

Services

Strategy

Achieve your digital transformation goals by leveraging the insight of our strategists.

Adoption

Get more customers to adopt digital communication and go paperless.

Data

Improve your communications by maximizing the value of the data you have.

Campaigns

Plan and execute your email marketing campaigns using our experts as part of your extended digital communications team.

Creative

Deliver a great user experience and elicit the required response to meet your campaign goals.

Support

Engage our operational and support services to maximize the success of your digital communication initiative.

Software

Our software application platform enables the automated generation, distribution, storage of documents across digital channels.

Architecture

Make sure that your CX technology stack supports a single view of customer communication.

Reporting

Monitor the performance of your customer communication campaigns.

Security

Ensure the protection of your customer data throughout the digital journey.

Features

Leverage the powerful features of our digital customer communication software.

Platform

Process high volumes of digital documents and messages through our secure, scalable and robust platform.

Resources

We love talking about what we do, so keep an eye on our blog, newsletters, featured resources and reading rooms for what is trending in the digital communication space.

Published on "15 Sep 2020"

Insights

Take a look through our digitally-focused insights.

Protecting customer information is vital in today's ever-more sophisticated cyber threat landscape

Published on "27 Aug 2020"

Reading Room

Explore some short round ups of trending resources.

Exploring the current digital shift in SA’s insurance industry

Published on "01 Feb 2021"

“RRD and Striata have helped us achieve our aim of delivering high quality personalised communication to help our customers manage their accounts. They have introduced innovative ways of working and speeded up methods of communication, whilst cutting operational cost.”

– FS Manager, Third Party Relationships, Shop Direct

“Electronic billing and online payments complement each other really well.With eBill, instead of checking your mailbox, you check your e-mail. With eBills, consumers have the option of making an electronic payment instead of writing a check. The end goal is to go as electronic as we can while giving our consumers more options.”

– Administrator of Special Projects, IREA (Striata & Speedpay® service client)

“By offering this secure electronic document delivery option for our agents and policyholders, Striata helps Chubb not only save costs, but also provide a more secure and faster way to deliver policies and communicate with customers. At the same time, the Chubb ePolicy service helps us cut down on paper and supports broader corporate initiatives to reduce impact on the environment.”

– eBusiness Project Manager, Chubb Insurance

“One of the key objectives of this initiative was to enhance our service and improve investor experience. We believe the solution provided by Striata will achieve this as investors can access their documents through the internet at any time.”

– Head of Digital and Education, ABSA Stockbrokers