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Software

Software

Talk to us about our digital communication software

Our CCM application platform is built with security, scalability and robustness as core priorities. It can be deployed on-premise, hosted in the cloud or used as a service. The platform provides for easy integration into existing technology and workflows to automate customer communication processes.

Platform

Easily integrate and automate your customer communication

The Striata application supports the generation, distribution and storage of large volumes of marketing and operational communication. It is built with security, scalability and robustness as core priorities.

A key benefit of our platform is its flexibility. We work with various data inputs, generate multiple message outputs, distribute cross-channel and can store messages for access via existing interfaces.

Architecture

Does your CX architecture give you a single view of customer communication?

While there are many ways to design the ideal CX architecture, one of the most important goals is to build a technology stack that provides a single view of customer communication. Without this, your customers are likely to continue receiving a fractured experience when it comes to communication. 

Our CCM platform has been designed to seamlessly integrate as the digital customer communication component of a best of breed CX architecture.By integrating our platform into your strategic architecture, you can automate, deliver and analyze digital communications from across the organization, through a single, centralized platform.

Security

Multiple layers of security protect your customer data throughout the processing and distribution of messages.

You need a customer communication platform that has been developed with the security of data and processes at its core and an information security framework that is ISO/IEC 27001:2013 certified.

Protecting customer data is fundamental and a key focus of our software development. We ensure that data passing through our platform is protected by multiple layers of security and our strict access control ensures that only authorized users or systems can retrieve stored documents.

We offer both basic industry encryption of PDF documents as well as our own ultra secure Striata-encrypted formats, plus the optional layer of a password or pin code to access the document.

Reporting

We give you the information you need to understand how your customers engage with your communication.

Tracking and reporting is a huge benefit of digital communications, as it not only provides great insight into how well your communication has performed , but also allows you to tweak future communications for a better outcome.

We provide insight that helps you understand your customer’s behavior and improve engagement levels. In addition to getting summary and detailed reports by email, you can also monitor your communication status in real-time directly from our platform.

We offer both basic industry encryption of PDF documents as well as our own ultra secure Striata-encrypted formats, plus the optional layer of a password or pin code to access the document.

Features

Leverage the powerful features of our digital customer communication software to generate, distribute and store large volumes of marketing, operational and confidential communication.

Using our platform, you can design your customized messages and documents using templates, data and composition rules. The platform manages the distribution of customer documents and messages via push channels or storage for access via pull channels. A range of activity reports are available, with the ability to configure the frequency and delivery method of different types of information. 

Our platform was built with security by design – rest assured that your confidential information is protected at all times while being processed via the platform.

 

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Striata Application Platform Capabilities

The Striata Application Platform supports the generation, distribution and storage of large volumes of marketing and operational communication. The architecture provides for easy integration into existing technology and workflows to automate customer communication processes.

Please enter your details to get the Striata Application Platform Capabilities emailed to you:

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of contacting you (if requested).
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Striata Security Overview

As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination – it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.

Please enter your details to get the Striata Security Overview emailed to you:

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of contacting you (if requested).
  • We will not share or publish your information or process it for any other reason.
  • Once your request is fulfilled, we will either delete your information or request your consent for further processing.
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Get in touch with us

Keen to find out more or get an expert's opinion?

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of contacting you.
  • We will not share or publish your information or process it for any other reason.
  • Once your request is fulfilled, we will either delete your information or request your consent for further processing.
  • Please find additional information in our Privacy policy.
View our Terms of use | Protected by reCAPTCHA.