Easily integrate and automate your customer communication

The Striata application supports the generation, distribution and storage of large volumes of marketing and operational communication. It is built with security, scalability and robustness as core priorities.

A key benefit of our platform is its flexibility. We work with various data inputs, generate multiple message outputs, distribute cross-channel and can store messages for access via existing interfaces.

Does your CX architecture give you a single view of customer communication?

While there are many ways to design the ideal CX architecture, one of the most important goals is to build a technology stack that provides a single view of customer communication. Without this, your customers are likely to continue receiving a fractured experience when it comes to communication. 

Our CCM platform has been designed to seamlessly integrate as the digital customer communication component of a best of breed CX architecture.By integrating our platform into your strategic architecture, you can automate, deliver and analyze digital communications from across the organization, through a single, centralized platform.

Multiple layers of security protect your customer data throughout the processing and distribution of messages.

You need a customer communication platform that has been developed with the security of data and processes at its core and an information security framework that is ISO/IEC 27001:2013 certified.

Protecting customer data is fundamental and a key focus of our software development. We ensure that data passing through our platform is protected by multiple layers of security and our strict access control ensures that only authorized users or systems can retrieve stored documents.

We offer both basic industry encryption of PDF documents as well as our own ultra secure Striata-encrypted formats, plus the optional layer of a password or pin code to access the document.

We give you the information you need to understand how your customers engage with your communication.

Tracking and reporting is a huge benefit of digital communications, as it not only provides great insight into how well your communication has performed , but also allows you to tweak future communications for a better outcome.

We provide insight that helps you understand your customer’s behavior and improve engagement levels. In addition to getting summary and detailed reports by email, you can also monitor your communication status in real-time directly from our platform.

We offer both basic industry encryption of PDF documents as well as our own ultra secure Striata-encrypted formats, plus the optional layer of a password or pin code to access the document.

Leverage the powerful features of our digital customer communication software to generate, distribute and store large volumes of marketing, operational and confidential communication.

Using our platform, you can design your customized messages and documents using templates, data and composition rules. The platform manages the distribution of customer documents and messages via push channels or storage for access via pull channels. A range of activity reports are available, with the ability to configure the frequency and delivery method of different types of information. 

Our platform was built with security by design – rest assured that your confidential information is protected at all times while being processed via the platform.