Published on "10 Mar 2021"
Authentic personalisation in 2021 is key - companies need to stay better connected to customers, understand their needs & engage with them in a more authentic way
Published on "23 Feb 2021"
More consumers are now interacting with brands online. Here are 6 ways to ensure your customer communications are delivering a consistent brand experience
Published on "23 Nov 2020"
Novice users of digital communication need extra information and support to keep them safe online and ensure they become digital enthusiasts
Published on "12 Nov 2020"
It’s time to re-imagine how customers experience communication. Read how to create manufactured experiences in customer communication- a lesson from Disney
Published on "28 Oct 2020"
The best way to build better emotional connections with customers and ultimately, a great CX, is through relevant, personalized digital communications
Published on "16 Oct 2020"
COVID-19 accelerates the shift of marketing spend in banking towards digital communication and email marketing
Published on "13 Oct 2020"
Ensuring a positive customer experience across the customer journey in financial services, not just a digital one is vital to retain or even win back customers
Published on "03 Sep 2020"
Don’t think you don’t have enough customer data to enable personalization in email. Mia Papanicolaou explains how you can start - read mo
Published on "19 Aug 2020"
COVID-19 has created a fertile hunting ground for cybercriminals, as cybercrime thrives on uncertainty - read how best to combat it
Published on "13 Aug 2020"
Enterprise investment in messaging security is set to increase over 12 months - McKinsey report. Read how to help customers keep their data secure
Published on "28 Jul 2020"
COVID-19 has brought with it uncertainty in many services. Utility customer communication is key in times of uncertainty
Published on "23 Jul 2020"
Improve consistency across all communications to avoid a fractured customer experience. Watch video for a 6 step plan on how to fix a fractured communication CX
Published on "22 Jul 2020"
Due to the pandemic, business agility is now key to survive future uncertainty. Read why organizations need to focus on digital agility and customer communication
Published on "10 Jul 2020"
We look into a recent report that presents new insight into the state of digital transformation by sector -telecoms, banking, insurance & utilities
Published on "08 Jul 2020"
The President proclaimed 1 July 2020 the official start date for sections of the POPI Act and companies have 12 months in which to comply.
Published on "03 Jul 2020"
Telecom operators are having to become more customer centric to remain competitive. So, customer experience in telecommunications has become a key priority.
Published on "26 Jun 2020"
Telecom companies need a digital communication strategy to enable a direct relationship between the organization and its customers, as this will enhance customer experience
Published on "23 Jun 2020"
Keen to know how to select your digital customer communication partner? Here are 5 things you need to consider
Published on "04 Jun 2020"
The 2020 pandemic has accelerated the need for digital services. Read insights from our digital gurus on the customer communication landscape post-2020
Published on "02 Jun 2020"
Email volumes and changes in consumer behavior has affected email engagement rates - read how email engagement statistics changed this year and why
Published on "27 May 2020"
Our customers have changed, so the customer experience (CX) we provide needs to change too. 4 Tips to create a great customer experience in a post-2020 world
Published on "08 May 2020"
How to make your customer communication fit into the new normal. Dori-Jo Bonner explains how to adjust your marketing emails post-lockdown
Published on "06 May 2020"
Thanks to COVID-19, digital transformation is no longer a competitive advantage. It’s now about survival
Published on "30 Apr 2020"
Educate your employees about remote working security risks and how to avoid becoming victims of cybercrime.
Published on "23 Apr 2020"
Digital transformation is necessary, but security is a challenge for organizations. Read about the digital transformation security risks & how to mitigate them.
Published on "23 Mar 2020"
Linda Misauer explains what you should know about COVID-19 phishing attacks and gives great tips on how to protect yourself from them
Published on "06 Mar 2020"
Utility bills are not user-friendly, nor do they provide the insights that consumers expect. Could supplementary digital communications be the solution?
Published on "25 Feb 2020"
Our CX expert, Mia Papanicolaou discusses 4 ways digital technology can enhance customer experience in utilities.
Published on "19 Feb 2020"
Linda Misauer explains how low code development can mitigate scarce technical skills
Published on "12 Feb 2020"
Why is digital transformation in financial services failing to enhance CX? James Hall looks at Kony survey results on what customers really want
Published on "06 Feb 2020"
7 Reasons why data is the arch-enemy of personalization, and how to get personalization right
Published on "30 Jan 2020"
James Hall discusses who is responsible for email accessibility. Read further to understand how every step in the workflow builds on the good practices of the previous one.
Published on "20 Jan 2020"
Providing a good customer experience is key for banks to compete against Big Tech financial services, who are luring customers away
Published on "15 Jan 2020"
With digital transformation in utilities becoming more of a priority, one would expect a better CX. But this is not always the case. Mia Papanicolaou explains why customers must be the priority.
Published on "02 Dec 2019"
Three easy hacks that will make an email work in dark mode and find out more about email accessibility
Published on "29 Nov 2019"
Mia Papanicolaou discusses how chatbots can improve emails by answering billing questions and doing simple tasks
Published on "29 Oct 2019"
Financial services in Africa that want to take advantage of the massive opportunities presented to them, are faced with unique challenges. Brent Haumann elaborates.
Published on "21 Oct 2019"
How financial services companies can provide great digital experiences by using AI & dynamic content to enhance customer communications
Published on "07 Oct 2019"
Why utilities must invest in CX more than cost reduction. Mia Papanicolaou explains why digital customer communication is the best way utilities can make an impact.
Published on "20 Sep 2019"
AI technologies can be used to transform insurance touch-points and enhance interaction with customers. Our expert, Mia Papanicolaou, provides four ways to make this happen.
Published on "19 Sep 2019"
When customer experience teams favor data over human insight, the result is a lack of qualitative input to the communication strategy
Published on "18 Sep 2019"
Employees are often overlooked as a source of valuable information about customer experience (CX)
Published on "12 Sep 2019"
AI technologies are driving exciting changes in insurance products, but also in how insurers communicate. Elizabeth Stephen elaborates.
Published on "11 Sep 2019"
AI and email marketing requires expert skills in data, machine learning and communication. Ross Sibbald gives insight into assembling the right team.
Published on "05 Sep 2019"
Chatbots are an example of how artificial intelligence is changing service in the insurance sector. Elizabeth Stephen takes a look at whether you should buy insurance from a chatbot.
Published on "28 Aug 2019"
While U.S. state-level data protection laws can make it really difficult for organizations to keep track, the absence of a comprehensive data protection law affects trade potential with the EU.
Published on "08 Aug 2019"
The rise of artificial intelligence, machine learning and chatbots will change the workplace, and jobs will be lost. A quick read from Alison Treadaway on 5 ways to ensure you don’t get replaced by a bot.
Published on "07 Aug 2019"
Digital maturity - South Africa ranked 9th of 42 countries by Dell. Find out what Striata’s Brent Haumann sees as threats to maintaining the pace of digital transformation.
Published on "05 Aug 2019"
Dori-Jo Bonner says storytelling is a powerful tool for email marketers and gives 6 tips on how to use storytelling to boost email engagement
Published on "31 Jul 2019"
Read why organizations should not only focus on technology to combat email threats - user education is key!
Published on "23 Jul 2019"
Mia Papanicolaou explains why email remains a powerful tool in a digital marketer’s arsenal
Published on "17 Jul 2019"
Defining customer journeys is a complex process - to get you started, Brent Haumann provides some key guidelines that will help your Customer Journey Mapping (CJM) workshop stay on track
Published on "15 Jul 2019"
BA data breach & GDPR fine - don’t find your organization in the same boat! Read what James Hall says about the incident and how to avoid similar data breaches
Published on "09 Jul 2019"
Read how a digital communication assessment can help you to focus on achieving quick fixes within your broader CX enhancement strategy.
Published on "03 Jul 2019"
When it comes to notifying all affected individuals of a data breach, a notification management plan is imperative - read what James Hall says you need to include in this plan
Published on "21 Jun 2019"
Ross Sibbald says it’s wrong to say that the younger generation are moving away from email - it remains a favorite channel for B2C communications. Read more
Published on "19 Jun 2019"
Insurers that focus on cost cutting to the detriment of CX could be damaging customer relationships. Read what Elizabeth Stephen says about CX as a key differentiator
Published on "18 Jun 2019"
A digital communication maturity model will help identify appropriate steps to further transform your communication strategy - Read more
Published on "14 Jun 2019"
Insurers can enhance their customer experience by leveraging the power of artificial intelligence. Discover how you can use AI to improve current processes and enhance CX.
Published on "06 Jun 2019"
Read how a digital communication audit can help ensure that your digital communications are not fracturing the customer experience
Published on "27 May 2019"
Michael Wright explains what organizations need to do, in order to deliver the ‘next best message’ to their customers and ultimately succeed at digital transformation
Published on "22 May 2019"
Elizabeth Stephen gives some great tips on how to improve consistency in your customer messaging - includes snippet from our recent webinar.
Published on "20 May 2019"
Many organizations don’t know what CX means & how to get it right. Brent Haumann explains how to make your digital communication a key driver of your CX
Published on "16 May 2019"
Elizabeth Stephen explains the value of operational messages and how they can be leveraged to drive customer engagement.
Published on "29 Apr 2019"
Utilities need a digital transformation strategy that delivers a great CX. Read what Elizabeth Stephen says about driving CX in this sector
Published on "24 Apr 2019"
Short, interesting snippets around published, digital content. Also includes insightful commentary from one of our digital specialists
Published on "23 Apr 2019"
Ross Sibbald says you can achieve hyper-personalization within a data privacy framework. Read further to learn how