Doxim acquires Striata, which further enhances its ability to power digital customer communications in regulated industries

Read what implications going fully remote has for an organization’s digital transformation initiatives and how they can ensure they’re as effective as possible

Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework

Every communication a customer receives should be consistent in brand and tone to avoid a fractured CX. Improve CX with a single view of customer communication

Our recent ISO information security certification shows that our information security framework meets the highest global standards

The 2020 Aspire Leaderboard of leading Customer Communications Management (CCM) Vendors positions Striata as one of the most security-focused vendors

Brent Haumann, CXO, Striata discusses why data is vital for CX

James Hall discusses what lessons can be learned from how the companies, at the centre of some of the world’s biggest data breaches, managed their customer communication.

Linda Misauer gives comment about the importance of encrypting and protecting all sensitive documents and how it can be done

Mia Papanicolaou explains the value of digital communication for utilities and how it can be used to fix a fractured CX

Great insight into the current customer communication landscape by Michael Wright

Elizabeth Stephen discusses what insurers need to know about combining automation and personalization in their customer communication

Mia Papanicolaou says US companies need to start preparing for any federal laws that may be instituted around data privacy

An interesting read about the state of digital transformation in South Africa, featuring our Chief Experience Officer, Brent Haumann, who says speed of change depends on industry

Mia Papanicolaou explains the role of payment in driving a good CX

Ross Sibbald discusses the importance of reviewing your automated messaging, to ensure a seamless CX

When it comes to notifying all affected individuals of a data breach, a notification management plan is imperative - read what James Hall says you need to include in this plan

Read why Ross Sibbald says email is the most powerful trust-building tool

BA data breach & GDPR fine - Don’t find your organization in the same boat! Read what James Hall says about the incident and how to avoid similar breaches

Read what our Chief Experience Officer, Brent Haumann says about the relationship between digital communication and customer experience

James Hall discusses the vital role digital communication plays in ensuring consumer trust and a great CX in the banking sector.

James Hall discusses what's required in an incident notification plan

Mia Papanicolaou explains why digitizing collection notices are no longer a nice-to-have, but should be a critical part of every utility’s wider customer communication strategy

Mia Papanicolaou discusses the trend of AI and what you should consider when it comes to incorporating AI in your CCM processes

Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework

Ross Sibbald gives a recipe for great hyper-personalised messaging

Ross Sibbald explains what dynamic content is as well the role it could play within the wider email context.

Mia Papanicolaou shares eight steps to ensure a seamless digital communication journey

Mia Papanicolaou says email is still evolving and discusses why it remains the most powerful tool in customer communications

Mia Papanicolaou discusses 3 big cybersecurity trends insurers need to know about

James Hall explains why email is still very relevant in today’s digital world.

Ross Sibbald encourages digital marketers to start implementing email marketing trends, instead of just reading about them

Brent Haumann explains how digital communication can build relationships and loyalty while boosting an organization's bottom line

Elizabeth Stephan discusses the value of operational messages and why they should be included in your CCM strategy

Michael Wright discusses what impact a ‘no deal’ scenario would mean in terms of the European Union’s (EU) General Data Protection Regulation (GDPR).

Mike Wright explains why killing email to combat phishing is just not viable and discusses more effective ways to secure the email channel

James Hall discusses steps that ordinary internet and email users can take to avoid falling victim to phishing attacks

Our CEO, Michael Wright was interviewed by Jane Dutton on eNCA's 'Tonight Show'

AlisonTreadaway discusses these two important regulations in a recent article via TechCentral

Companies have to work harder than ever to keep their existing customers loyal. Ross Sibbald says meeting customers online is now an imperative.

Email is often declared dead, yet Ross Sibbald says it maintains its position as the most effective marketing channel.

Ross Sibbald gives some great advise on how to prevent bad data from harming your marketing efforts.

Brent Haumann explains why chatbots are the future of customer communication.

Alison Treadaway discusses what people can do to proactively protect their personal data online.

Greg Gatherer explains why the responsibility for the security of your personal data should be a shared between you and your service provider.

Striata, a digital communications and document security specialist, has partnered with UK-based customer communications specialist, Communisis

Stergios Saltas explains why telecommunications is prime for digital reinvention and how taking customer communications digital can help drive transformation.

Alison Treadaway says delays in implementing PoPI could have tempted companies to put their efforts on hold, so a last minute scramble is inevitable.

Brent Haumann explains why the best way to start with digital transformation is by transforming your customer communication.

Alison Treadaway gives advice on what can you do to proactively protect your personal data online.

Greg Gatherer discusses security breaches and why businesses need to be more proactive in their approach.

Alison Treadaway discusses phishing scams and gives advice on how to prevent them.

Striata has been named as a leading digital communications vendor on the Aspire Leaderboard for Customer Communications Management (CCM). Read on to find out more about what this means.

Alison Treadaway explains the differences between GDPR and PoPI that SA companies need to be aware of

Mike Wright gives great advice to businesses on how to find their differentiators.

Employee training and education is vital if companies want to reduce the risk of cyber attacks. Grant Shortridge discusses the importance of education in combating cyber risks.

Alison Treadaway explains how Europe's GDPR regulations will impact South African businesses in this podcast interview.

Customer churn makes data breaches more expensive: Ross Sibbald discusses how effective customer communication can help to avoid it.

Any mobile billing initiative should fit within the golden triangle of security, ease of use, and value. Stergios Saltas explains what effective mobile billing entails.

Alison Treadaway explains why consent should be the last thing a company relies on when it comes to staying on the right side of the the European Union’s GDPR.

Mia Papanicolaou addresses customer service issues in the mortgage industry and explains how providers can improve customer engagement and the customer experience.

Secure Document Presentation (SDP) is an augmentation of that solution, which enables the presentation of a document as an interactive, dynamic web or mobile app experience

NeST IT now offers Striata’s digital, secure document solution, with payment functionality, to businesses in India & the Middle East

"Cyber Security Is A People Problem," says Greg Gatherer, Executive head of Striata Document Solutions, in a recent article by the HuffPost. Gatherer also highlights some key trends have emerged for 2017 that enterprises should be paying particular attention...

Read what Alison Treadaway has to say about Regulation Technology (RegTech) and the impact of Popi in a recent article by IOL News

Security culture is essential to an organization's information security. Our security guru, Chantelle van Wyk explains why in this insightful article which appeared in the Global Banking & Finance review. By Chantelle van Wyk

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software.

Gartner has positioned Striata as a visionary in its Magic Quadrant for Customer Communications Management (CCM) Software. The report presents an evaluation of qualifying industry players based on their ability to execute and completeness of vision. By...

Striata is working with PT Veka Idea, based in Jakarta, to deliver a fully interactive eBilling solution to Hutchison 3 Indonesia.

UNB Solutions A provider consulting, implementation, business transformation and operational solutions for clients across the globe.

Alison Treadaway discusses the implications of the pending Protection of Personal Information Act and urges businesses to start mapping their journey to compliance. By Alison Treadaway

Ross Sibbald gives great advice on how to create positive customer experiences across all devices and reminds us that email marketing is indeed an art. By Ross Sibbald

Michael Wright paints a picture of the future of digital communication and explains why businesses need to speed up their digital transformation. By Michael Wright

Stergios Saltas discusses the possible impact of data privacy laws on companies that are considering accessing resources in the cloud. By Stergios Saltas

Mia Papanicolaou explains how technology can address data security, but maintains that staff education has a key role to play in keeping information secure. By Mia Papanicolaou

Michael Wright discusses how digital technology enables faster, more efficient and interactive customer communications and gives his insight into why banks are struggling to get customers to switch off paper. By Michael Wright

Companies are gathering data from their customers at unheard of rates thanks to the advent of high-speed connectivity and smart devices. Whether it is the personal details that customers provide when they register for a service or the data points that...

The Secure Document Repository (SDR) provides a secure, convenient, online location for organizations to store documents

Gartner has positioned Striata as a Niche player in its 2015 Magic Quadrant for Customer Communications Management (CCM) Software

The alliance enables Striata and Inlet to add even more digital delivery capabilities to their existing eDelivery offerings

Over the past 20 years, many businesses have transitioned their customers from paper-based to digital communications.

While bill payment by mail has declined, why have we not witnessed the same effect to the bill delivery market? The paperless push

Striata has partnered with Business International Wll (BI) Group of Companies – an exclusive distributor of all Xerox products.

Organizations need to step up the security of customer data across digital channels. No password = no security

Striata is excited to expand its operations into Mexico with the opening of its newest regional office in Mexico City.

Enabling customers to easily sign up for recurring payments, directly from the attached eBill

It is expected that the 2015 volume of eBills/eInvoices will achieve around 42+ billion worldwide with annual growth rates of 10-20%. Billentis report 2015

Do not underestimate the personal and financial risk that exists in the sharing of your identity information

‘Second Mark Shuttleworth’ and he is way ahead of his time, Michael Wright

Striata SA announced Director of Operations, Stergios Saltas will assume the role of Managing Director for the Africa region

Striata and iSign recently partnered to incorporate an eSignature option into the Striata secure eDocument delivery offering.

City of Tallahassee Utilities (CoT) customers are now enjoying the convenience of their new payments solution directly from their eBill

Striata have concluded an agreement to acquire Mass Transmit Inc., a leading provider of email marketing tools, services and expertise.

There are areas of compliance that will not be achievable in a one year period, so organisations should be addressing them. Get your POPI act together

The number of phishing emails continues to rise globally & it’s no longer primarily financial services & utility brands that are being used to target unsuspecting consumers

Organizations with a strong company culture are more likely to achieve the required behavioral changes when a business shifts

SunTrust Bank selected Striata’s PUSH email statement solution to provide its customers with another digital channel to go paperless.

Starting off with zero email addresses in its database the public utility has already achieved 13.79% adoption in only one year.

Personal information is crucial for communication success in the digital age, so I can’t think of any organization that won’t be affected by this Act.

This year the focus is on ‘E-Invoicing/E-Billing – Key stakeholders as game changers’.

Striata recently unveiled its brand new logo and website

Glacier has appointed Striata to assist in the enhancement of intermediary and investor communications.

How businesses can drive their emails to Gmail users into the Primary tab - Striata investigates ...

The convergence of messaging and mobile provided by the Smartphone is a significant opportunity for loyalty marketers.

Emails optimized for mobile devices offer valuable mobile advertising opportunities for marketers. Great mobile advertising is a must for you

The partnership sees Crawford Technologies increasing the capabilities of its PRO Channel Manager product through the addition of a new channel

A strong, built and nurtured culture is the foundation that enables a business to embrace change

Striata announced its certification of the Payment Card Industry Data Security Standard (PCI-DSS) Compliance, for its Grade 1 infrastructure in the UK.

Striata, a global leader in paperless communication is an annual sponsor of the Billentis report on eInvoicing & eBilling.

Striata, inbox managers/consolidators could be the next disruptive technology that keeps digital marketers on their toes.

Dynamic email billing live demo will show why consumers are making the switch the Asia utility revenue customer conference

Sending electronic documents & ensuring paper turnoff continues to deliver savings for companies by reducing costs associated with print & postage

A generous electronic communication budget will save costs elsewhere in your business. Think of a rapid return on investment

Our 'push' email delivery solution continually delivers record-breaking figures of paperless adoption

Not having a loyalty offering makes it hard to compete against those with similar products and services that do offer rewards.

We can no longer just send email, we need to focus on delivering email. This falls within your responsibility and ensuring your emails are authenticated

This month Finovate interviewed Michael Wright, CEO of Striata, to get a look inside of the New York-based company's email billing solution.

National Grid has selected email delivery and strategy specialist, Striata to provide email billing and transactional email services.

It is evident that the mobile email revolution is upon us, as the percentage of people reading email on mobile devices is on the increase

Combining best of breed technologies will springboard Malaysia's adoption of paperless billing - partnering with Tricubes, an ID authentication specialist

This significant development for industries in Turkey brings advanced email billing to the country for the first time to IHS Telekom

Florida municipal utility, the City of Tallahassee Utilities (COTU) has achieved one of the highest eBilling adoption rates in the industry, in just 3 ye

15 industry leading companies launched DMARC - a new standard for email authentication which enables organisations to safeguard their domains from phishing.

Email is the common 'app' across smartphones, tablets & computers, arguably the easiest way to reach your customer. Ebilling innovations for 2012?

We grew the South African business by 23%: strong evidence that local businesses continue to embrace paperless communications

Striata, a global leader in paperless communication, will be launching eConsent, an innovative paperless adoption process at FinovateEurope

Securitas will benefit significantly from reduced DSO and carbon footprint, as well as increased security of invoice delivery and payment

Customers fear losing control as cloud data breaches and phishing scam reports continue to hit the headlines

Secure electronic document delivery has proven to be an ideal solution for B2C organisations with large customer bases and now for B2B as well

Striata acquires more utility customers globally, that benefit from sending bills via email to both commercial and residential customers. This time - Baton Rouge Water Company

New BEE entrant, FRT brings not only equity participation, but also commercial, legal and strategic experience.

Striata delivers millions of electronic invoices on behalf of South Africa's largest bill issuers by partnering with POCiT

NACHA’s study indicates that e-billing is gaining momentum across markets, with more billers coming online in 2011 and 2012

It is evident that email is still the killer app, with email billing being a natural extension - the inbox is rapidly replacing the post-box

Phishing and email scams received welcome attention this weekend in an expose on consumer watch program, Carte Blanche.

Striata's next generation interactive PDF bill solution will enable companies to deliver improved marketing capability launched at FinovateEurope

How pushing eStatement notifications can lead customers into the wrong behaviour and potentially being phished

The solution empowers members to select an innovative, secure, convenient method for receiving their PURE policy documents & bills.

eThekwini Municipality based in Durban, South Africa, now boasts increased efficiency and a 99% bill delivery rate

Striata can provide you with the ability to segment & target your customer database, enabling you to create customized communications

Transactional email, a vital component of Customer Lifecycle Communication, is often the forgotten cousin in the email marketing family

Striata's partnership with BTM Capital Partner Limited will enable UK companies to reduce cost-to-serve and cost-to-income ratios.

The PPI Bill aims to promote the individual’s right to privacy by protecting personal information through regulations, standards and codes of conduct.

Reducing paper and postage through electronic billing is a top priority for municipalities and utilities.

Striata has implemented paperless adoption strategies for its clients across the globe, enabling them to meet aggressive eBilling goals.

Paypers interviewed Striata CEO Michael Wright to discuss the company’s activity, its perception on the global eBilling industry and...

Electronic messaging specialist, Striata, is urging digital marketers to familiarize themselves with the new Consumer Protection Act

To achieve the best possible response rate, campaigns should be thoroughly tested on samples of the base to assess what works best.

For the past five years, Absa has been working with Striata on the implementation of – and migration to – eStatements, eMarketing, and eContacts

Gulf Asia partnership with Striata will enable us to leverage their technology and take advantage of their industry expertise and unique product offering

Maximize conversion rates to paperless and make it easy for policyholders to conduct business through innovative eDocument delivery

IREA’s success shows what can be achieved with regards to turning off paper bills and switching to a full service electronic bill solution

SUEZ launched Go Paperless eBilling with Striata and Speedpay®​ ​service ​​​​(A Western Union Company) Financial Services

Striata encourages businesses to save by replacing all paper based customer communications with email to avoid retrenchments

Many organisations are looking to the cost efficiencies & expanded capability of communicating electronically. Encourage email adoption initiatives

People don't necessarily click on links that are of interest to them – they click on the links you push them towards. It's all about the good email design

After just five months, Striata’s adoption strategies have assisted the City of Tallahassee to turn off 7% of its total paper bills

Globally, high-volume billers have spent millions implementing online billing portals. How to get more people enrolled to your eBills, eStatments and more

Optimizing electronic billing processes with faster electronic payment can dramatically reduce DSO and improve return on investment

The Plymouth Rock Companies has implemented Striata's Secure eDocument Delivery solution

IREA, starting with no customer email addresses at all, has enrolled 14% of their total members within the first month. See the billing costs improvements!

The Striata Electronic Credit and Collections solution also specializes in driving customer adoption of paper turn off

The inroads that electronic billing is making into the conventional world of paper billing are due to increasing appreciation of the major benefits

Email has more than proved its worth in the overall marketing mix. Email marketing is definitely the preferred channel to use

Striata sends, tracks and analyses an average of 4.5 m marketing emails per month. We have set some interesting eMarketing benchmarks

Lifecycle-based triggered communications in the form of personalised messages automatically sent to individuals on a special date or event

Secure email and messaging specialist Striata has won, on open tender, an electronic communications service provision contract with the JSE-listed specialist retail group, New Clicks Holdings Limited.

Another major player in the South African cellular services market has contracted eBilling specialist Striata for the provision of secure document delivery services.

Electronic messaging specialist Striata SA has developed a solution called Profile Manager, designed to host digital communications data and facilitate quick and easy updating of customer profiles.

Phishing attacks are being carried out with increasing sophistication and frequency because the rewards are great for comparatively little effort.

SMS technology is providing a simple, efficient platform to improve direct marketing and customer relationship management in large companies.

Specialists need to adopt a co-operative "coastguard" approach to overcome the threat posed by online fraud or "phishing".

The importance of accurate data capturing, data hygiene and ongoing database management simply cannot be overestimated.

South African Banks and their customers are now firmly in the sights of online fraudsters conducting a number of "phishing" scams and are seemingly powerless to prevent it

South African developed technology in the field of electronic bill presentment and payment (EBPP) is spearheading significant global growth for Striata, the international electronic messaging specialist

International electronic messaging specialist Striata SA and its customer, telecommunications solutions provider Du Pont Telecom (DPT), have added a new dimension and value to interactive electronic billing.

Businesses across North America are constantly looking for ways to reduce their operational expenses and provide a more convenient way for their customers to process and pay their invoices.

Westcon group, a multi-national specialty distributor of networking and communications equipment, goes live today with eBilling specialist Striata as its Electronic Billing solution provider

RMB Properties, a fully integrated property service company, has upped its customer service levels and communications by introducing same-day electronic billing

We are very proud to enter the Canadian market with Whitby Hydro as our first customer and look forward to driving adoption rates in this geography.

The South African Institute of Chartered Accountants (SAICA) uses the Striata eBilling Suite for the delivery of its electronic invoices and statements

Another way to accomplish this is to push email that sends not only the bill but also the opportunity to pay it from within the email. Yes, email payments!

As a business relying more and more on email communication with your customers, one of your concerns is email deliverability. Do they get the message?

Get your Whitby Hydro monthly bill delivered securely and conveniently, directly into your email inbox, without the need to visit any website, nor choose & remember a username & password

Customized reports based on invoice and payment data become a powerful tool for accurate cross selling.

Did you know that it takes an average of 24 trees to produce a ton of printing paper? Save a tree with Striata eBilling

TDS (Telkom Directory Services) recently teamed up with Striata in a massive marketing drive aimed at gathering feedback from users of its well-known telephone and information directory brands.

Striata has once again been recognised as a Technology Top 100 (TT100) company, making this the fourth consecutive year for the company to be recognised in this way.

Sanlam Collective Investments has teamed up with Striata to deliver statements and other communications via email instead of paper

Getting your bills through an increasingly complex email landscape is today's version of the old postal challenge - go email and improve your delivery rates

Crime and Security are here to stay. Technology has made the world smaller and the transgressors can be both doors and continents away.

It's an attitude that won't surprise any savvy biller who understand that customer convenience is paramount

It's what every biller wants to know: of all the eBilling strategies proposed in recent times, which works the best? What's your eBilling strategy?

In such a technology-centric world, you will not be able to do business without establishing the necessary human network and relationships.

An indispensable and utterly important business communications tool - email. But even more so ... secure email

In the end, there are many advantages to delivering your bills securely via a common channel, email. The biggest advantage is that’s what the customer wants

Striata has signed European IT solutions provider, e-Gate, onto its partner program

We increasingly have to stay on top of the new and intensifying scourges of the digital communication age - and this means phishing attacks too

Striata has become a partner of NOAH, an organisation focused on empowering communities in the struggle against the effects of AIDS

Striata, is providing integration into nCipher hardware-based digital certificate security devices.

Striata is often approached to define the key differences between delivering documents via secure email and Internet EBPP websites. Inbox is the postbox