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Multichannel communication

Multichannel communication

Create consistent customer experiences across multiple digital channels

Enhance the performance of each interaction with your customer


By using the most appropriate digital communication channel

  • Email is ideal for communicating lots of information in an attractive design with a proactive call-to-action
  • Mobile apps and web access work well for customer driven requests, enabling a customer to retrieve communication at their leisure from any device
  • A text message works for short, time critical notifications

To achieve successful multichannel communications that augment your brand and support your goals, you need to provide a consistent customer experience across all digital communication channels, namely email; mobile apps; text messages and telephone communications.

Get better results using multichannel digital communication

Match your message to the appropriate digital channel:

  1. Email

    Use this powerful channel for rich-content business to customer communications, such as secure documents, marketing campaigns, and detailed operational messages.
    Read more

  2. Mobile and web

    Make confidential documents and messages available to customers through any of your pull channels: mobile application, web portal and internal systems.
    Read more

  3. Text

    Send automated notifications and alerts designed to drive a customer action or response, such as one time pins, transactional notifications and payment reminders.

  4. Call center

    Provide your customers and service teams with fast and secure access to stored documents. Use our customer management software to receive, route, track and escalate inbound digital messages from customers.
    Read more

Striata Multichannel Customer Communication White Paper

Tags: SPAM, Phishing, Test emails, SPF, DMARC, DKIM, Welcome Program, Set up, Technical set up, Perfect Email, Email structure, Bounced email, Reporting, Reporting Analysis, Authentication, Content Filtering, Email verification, Sender Score

Print Providers looking to reach their digital goals and achieve true multichannel communications should leverage the power of email and mobile messaging... This white paper explains why a specialist partner is needed for deep domain expertise and technical know-how

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