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Striata EBPP Fact Sheet
Electronic Bill Presentment and Payment (EBPP) is not a new concept - the ability to present customer bills and receive a payment on a company portal has been around for years.
Striata Enterprise vs Specialist Fact Sheet
Source vendors that specialize in each of the required functions and integrate these separate platforms and products to create a hybrid CX architecture.
Striata Customer Experience in Telecoms White Paper
Customer experience in telecoms - white paper
Single View Of Customer Communication For Insurers White Paper
Insurers need a single view of customer communication to improve customer experience
White Paper Security customer documents
Get our white paper to learn how to secure customers’ documents & ensure the information they receive remains safe - even on their personal devices
Striata How technology can change communication in the utility sector White Paper
Utilities can really boost CX and over-deliver on customer expectations by enhancing customer experience using digital technologies.
Striata Suez Case Study
Suez improves paperless adoption & reduces DSO using Striata solutions
Striata IREA Case Study
IREA improves adoption of paperless billing with Striata's solution
White paper: The role of CX in the battle for financial services customers
Insight into how CX can help financial services companies win back lost customers
Striata Utilities Collection Overview
Why utilities must digitize collections notices and how they can make the switch
White paper - Digitizing The Billing-To-Payment Process In Utilities
How utilities can achieve a fracture free bill-to-payment experience & improved cash flow
How AI powered customer communications can enhance CX in insurance White Paper
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX.
Striata Template Builder Overview
Striata’s Template Builder enables communicators to have a range of digital assets that can be used when planning or building an email campaign.
White Paper: Can you deliver hyper-personalized messages
Hyper-personalization - Yes! BUT can you deliver that message in a way that maximizes engagement? Get the white paper
Striata Transactional Messaging
Are your transactional messages contributing to a positive CX? Learn how to align your messages by downloading this brochure
Customer Journey Messaging
Enhance your customer journey through digital messaging. Download the brochure
The Value of Operational Messages White Paper
Learn how to align all your customer communications to extend your brand and ensure a great CX - get the white paper
White Paper: The future of loyalty is digital
Loyalty Marketers must embrace digital communication to stand out from the crowd. Read how you can start implementing digital customer communication techniques
Striata Shop Direct Case Study
Learn how Striata and RRD assisted Shop Direct to improve collections and reduces DSO through digital customer communication solutions.
Digital Transformation Catalyst for Insurance
Insurers are acutely aware of the sheer amount of paperwork involved with any one customer. From policy documents and endorsements, bills, proposal forms and cover notes - let alone the exchanges for claims and the back and forth between insurer, broker and policy holder.
Striata Security Overview
As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination - it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.
White Paper: Digital Maturity
Digitally transforming a business's communication processes is a massive undertaking. It requires new and upgraded technologies, top to bottom change management and the transformation of internal (employee) and external (customer) interactions.
Striata List Manager Summary Overview
List Manager gives digital campaign managers control over the creation of datasets from your master database, including the ability to segment and extract a recipient list, quickly and easily.
Striata Paperless Adoption for Utilities Insight
Consumers want customized services and personalized communication from their utility providers and paperless processes are key to meeting this expectation.
Striata GDPR Insight
Businesses that process digital communication and provide services anywhere inside the European Union have to comply with GDPR and they may not know it.
Striata Text Messaging Fact Sheet
With Striata's text messaging solution, you can send automated, time sensitive messages such as banking alerts, security notifications and transactional triggers. It is also ideal for the delivery of concise information, such as reference numbers, booking confirmations and account balances.
Exploring Customer Retention In The Mortgage Industry Insight
Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.
Social Media Integration One Pager
Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.
Striata Data Privacy White Paper
The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security
Email Marketing Data Quality Insight
Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.
Digital Engagement in the Insurance Industry Insight
Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.
Top 10 principles of effective email communications - presentation
Mia Papaniclaou presented the Top 10 Principles of Email Marketing at this year's Xploration Conference. She shares her insight on those very principles. Download this presenation to use them as a checklist for your email marketing campaigns.
Enhancing the customer experience through interactive email documents
From paper to digtial and from digital to an exceptional customer experience through interactive email. Moving the boundaries of what digtial offers your customers. Michael Wright presents at the 2017 Xploration conference in Orlando USA.
Striata Build vs Buy Fact Sheet
The concept of bulk eDocument delivery appears to be simple at the outset. It entices some companies to attempt a self-build, or piece together an assortment of products that supply parts of a solution. However, there are large expenses involved in managing a bulk messaging server, and a host of supporting services required to ensure the success of bulk eDocument delivery
Striata Data Security Fact Sheet
Data Security is of the utmost importance to any Enterprise customer. Due to massive data breaches in both the financial and healthcare sectors, data security professionals have been very conservative when evaluating vendor solutions. As a result of these data breaches and the risk associated with passing data, it is important for us to clearly communicate the layers of data security involved with our eDocument delivery solution.
Striata Layout Editor Summary Overview
Create awesome email templates quickly and easily with Striata's innovative Layout Editor solution - a theme based template editing tool
Striata Phishing Fact Sheet
Phishing attacks are scam emails sent to consumers in hopes of luring them to provide private account information via a link in the email to a dummy site. This in turn would be used for fraud, identity theft or other nefarious activity.
Striata Push and Pull Fact Sheet
Paperless preferences require a Push or Pull process and the argument is alive and well in terms of defining the differences. Simply put, in the world of email you need to be asking if you are pushing information to the customer or pulling them to view it online.
Striata Secure Document Repository Summary Overview
In today's digital world, multichannel delivery is a requirement for an omni-channel customer experience. Customers expect to access their personal documents via multiple channels, including email, secure web portals, mobile applications and by calling a customer service center.
Striata Why Buy Striata Fact Sheet
Despite 10+ years of offering paperless programs through website portals, most companies have achieved disappointing paperless adoption rates. Even with annual growth rates of paperless adoption dwindling at 1-2%, companies continue using the same paperless strategy (send them to the website!) over and over again, yet expect different results.
Striata Secure Document Presentation Overview
Secure Document Presentation (SDP) enables the presentation of a document as an interactive, dynamic, web or mobile app experience. The document contents are secured, available online, and viewed via a browser or mobile application.
Striata ABSA SDR Case Study
ABSA Stockbrokers and Portfolio Management selected the Striata Secure Document Repository (SDR) to enable secure access to statements, contract notes and tax certificates by its investors and intermediaries
Striata ADT Case Study
Data gathering and validation campaign. Striata assisted security company ADT to update and validate its customer data in preparation for the re-launch of its electronic bills
Striata City of Tallahassee Case Study
Florida municipal utility, the City of Tallahassee (COT) "Your Own Utilities", exceeded its 3-year paper bill suppression target of 12% in just 10 months with Striata's Email Bill Presentment and Payment solution (EBPP) - which they aptly named 'SmartBill'. By going paperless, COT has not only saved time and money, but also invested in the community through the reduction of associated waste and conserving energy and water.
Striata Glacier Case Study
Striata assisted Glacier by migrating investor communication from paper to secure documents delivered by email and stored for the requisite record period.
Striata MauBank Case Study
Mauritius Bank (MauBank) has always supported the green banking concept. It recently took a major step towards this initiative by implementing Striata's email document (eDocument) delivery solution for all its customer communications. This includes email statements for current and savings accounts (CASA), loans and credit card accounts, transaction advices and eMarketing correspondence.
Striata National Grid Case Study
Striata assisted utility and gas company, National Grid, to achieve its 5 year paperless adoption targets and improve customer experience.
Striata Insurance Industry Case Study
Insurers, brokers and customers can derive great benefit from the digital transformation of insurance correspondence using Striata's digital communication solutions.
Striata Email Testing Checklist
Check out our great email testing checklist. Your best practice checklist for email design and layout.
Striata Company Overview
Our electronic delivery solutions dramatically increase customer adoption of paperless bills, statements, policies, marketing and other high volume system-generated documents. The world's largest financial services, utility, insurance, retail and telecommunications companies achieve unrivalled results by replacing print and mail with Striata's interactive electronic documents and transactional messages. Striata's enterprise platform, strategy and support.
Striata Application Platform Capabilities
The Striata Application Platform supports the generation, distribution and storage of large volumes of marketing and operational communication. The architecture provides for easy integration into existing technology and workflows to automate customer communication processes.
Striata Encryption Technologies Technical Overview
The need for securely delivering a confidential document is a prerequisite in any eBilling project. The Striata Application Platform makes use of industry best-practice encryption to encrypt the designated document(s) in such a manner that they are only accessible by the intended recipient. Striata employs two separate mechanisms through which encrypted documents can be created. Striata Encrypted documents are created using industry standard algorithms. The proprietary Striata Reader is required to decrypt the .emc file. Striata Secure PDF is the alternative. The PDF is created and encrypted using the Striata Application Platform. The suggested PDF reader is the freely available Adobe PDF Reader.
Striata PDF Security Technical Overview
Striata PDF Security Technical Overview - Protecting customer information is a fundamental principle of business. Today, sensible business practice advocates the encryption of any customer information sent over the public internet. Interception of customer information by unauthorized parties has proved an expensive error for many companies. Striata delivers and presents bills, statements and invoices via securely encrypted email attachments. One of he options for this document security is the use of Adobe's Portable Document Format (PDF) encryption. (The encrypted PDF is attached to the email)
Striata Secure Document Repository Technical Overview
Striata's Secure Document Repository (SDR) is a complementary solution to Secure Document Delivery (SDD). It enables customers to retrieve (pull) their past documents using the organization's existing self-service interfaces such as web portals and mobile applications. The solution is also cloud ready, which provides both organizations and their customers with access to the documents from any location and any device, in a controlled and secure manner. This includes customer service teams who need access to documents to resolve customer queries.
Striata eBilling Solution Overview
Drive eBilling adoption through enhanced customer convenience. Many organizations have failed to achieve the significant cost savings promised by eBilling, because of low customer adoption. This is usually due to complicated registration processes associated with traditional 'pull' eBilling solutions, requiring customers to log-on to a website to view and pay each bill.
Striata eConsent Solution Overview
All billers wish to drive adoption of paperless processes with the least amount of cost and time. To turn off paper, consent for an alternative is required. Striata eConsent is a simple, registration-free, process to move customers to electronic documents and paper turn-off.
Striata Email Marketing Solution Overview
Expert services in strategy, planning, execution and distribution of integrated digital marketing campaigns. Technology is changing the way in which customers expect organizations to communicate with them. Advanced mobile devices and new communication channels continue to shape the ever-changing face of digital marketing. We offer a fully-outsourced digital messaging service - from concept through execution to performance analysis.
Striata eSignature Solution Overview
Financial institutions require a solution that enables them to get policies, important documents and contracts signed quickly. They don't want to spend valuable time and money chasing down customer signatures. Striata eSignature is an innovative solution that enables customers to receive any document requiring a signature via email and sign it easily from the attached PDF.
Striata eStatement Solution Overview
Striata Secure Electronic Statements enable billers and financial institutions to realize immediate, hard cost reduction by replacing paper statements with rich, interactive, secure electronic documents that are delivered directly to customer inboxes. This innovative electronic statement presentment solution enables significant, instant and measurable cost savings, which are realized as customers convert to eStatements and turn off paper.
Striata Deliverability White Paper
Inbox placement and deliverability isn't guaranteed by merely adjusting email content to prevent your email from being labelled as spam - numerous factors cause deliverability issues, each of which must be focused on, monitored and reported, to ensure the best possible inbox placement rate. Do you want to cut through the 'tech-speak' and unlock the secrets to getting your email into your customer's inbox? Here are 7 steps you can take to ensure better deliverability...
Striata Mobile Email Marketing White Paper
The percentage of people reading email on mobile devices is on the increase. It's important to ensure that your email communications are optimized for mobile viewing - ignore this step and your users will simply ignore or delete them.
Striata Multichannel Customer Communication White Paper
Print Providers looking to reach their digital goals and achieve true multichannel communications should leverage the power of email and mobile messaging... This white paper explains why a specialist partner is needed for deep domain expertise and technical know-how
Striata Phishing and Identity Theft White Paper
Today email is the most common form of business communication. It has surpassed he fax and postal mail, and is now relied upon for critical communication thanks to its ease of use, speed and low cost. Email is used for everything from financial instructions, to sending contracts and legal documents, to sharing confidential information. Many of these communications have a link to a webpage to login or retrieve further information. This has made email a target for fraudsters.
Billentis Report 2016
Today’s business models evolved through decades, which focused on conventional paper processing. In the northern hemisphere, businesses and governments are usually taking a gradual approach to replacing these paper-based systems with digital substitutes. Small steps can only create incremental improvements. Paper invoices are clearly still dominating the landscape. Scan and capture can bring first improvements. Image-based PDFs and a minor proportion of structured electronic invoices follow this evolutionary step quite often.
Striata Commercial Solutions PAIA Manual
The PAIA Manual for Striata Commercial Solutions (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.
Striata Document Solutions PAIA Manual
The PAIA Manual for Striata Document Solutions (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.
Striata Marketing Solutions PAIA Manual
The PAIA Manual for Striata Marketing Solutions (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.
Striata Messaging Solutions PAIA Manual
The PAIA Manual for Striata Messaging Solutions (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.
Striata South Africa PAIA Manual
The PAIA Manual for Striata South Africa (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.
Striata Communications Solutions PAIA Manual
The PAIA Manual for Striata Communications Solutions (Pty) Ltd: This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.