Tags: Overview, Security, Cyber Security, Data Privacy, Data protection, striata security, security product overview, data security, privacy laws, security policies, security layers, platform security, access control, data centers, saas environment, infrastructure security,document security,password management
As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination - it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.
Digitally transforming a business's communication processes is a massive undertaking. It requires new and upgraded technologies, top to bottom change management and the transformation of internal (employee) and external (customer) interactions.
Tags: Brochures, One Pager, Summary Overview, List Manager, List Builder, Email Builder, Email Marketing, Email Templates, Email List, Email Database,data management, big data,segmentation,personalization,data hygiene,user experience, list management,email distribution
List Manager gives digital campaign managers control over the creation of datasets from your master database, including the ability to segment and extract a recipient list, quickly and easily.
Tags: Striata, Text messaging, Text messages, SMS, Mobile messaging, Brochure, One pager, mms, rcs, otp, promotions, short message service
With Striata's text messaging solution, you can send automated, time sensitive messages such as banking alerts, security notifications and transactional triggers. It is also ideal for the delivery of concise information, such as reference numbers, booking confirmations and account balances.
Exploring Customer Retention In The Mortgage Industry Insight
Tags: Commercial Insight, insight document, Mortgage, Digital Communication, Digital Engagement, Customer Retention, Customer Experience, Mutli-channel, loan, lender, lack of communication
Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.
Tags: Brochure, One Pager, Customer Experience, Digital Channel, Social Media integration,feeds,IM,social,apps,push channels,publishing
Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.
Tags: Data Privacy, Data Security, POPiA, Popi Act, Privacy Act, South African Privacy, big data, protection, security, compliancy, transparency, regulator, privacy, security
The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security
Tags: Commercial Insight, Data, Email Marketing, Data quality, Marketing data, Email list, Email deliverability, hygiene, big data,inaccurate data
Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.
Digital Engagement in the Insurance Industry Insight
Tags: Commercial Insight,insights,Insurance,Digital Engagement,Insurance Customer Communication,Multi-channel communication, Digital customer communication,eSignature,ePolicies,eContracts,insurance
Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.
Mia Papaniclaou presented the Top 10 Principles of Email Marketing at this year's Xploration Conference. She shares her insight on those very principles. Download this presenation to use them as a checklist for your email marketing campaigns.
Enhancing the customer experience through interactive email documents
Tags: Xploration 2017, digital communication, customer experience, UX, UX in email, Interactive email, xploration, Xploration 2017, customer experience , CX
From paper to digtial and from digital to an exceptional customer experience through interactive email. Moving the boundaries of what digtial offers your customers. Michael Wright presents at the 2017 Xploration conference in Orlando USA.
The concept of bulk eDocument delivery appears to be simple at the outset. It entices some companies to attempt a self-build, or piece together an assortment of products that supply parts of a solution. However, there are large expenses involved in managing a bulk messaging server, and a host of supporting services required to ensure the success of bulk eDocument delivery
Data Security is of the utmost importance to any Enterprise customer. Due to massive data breaches in both the financial and healthcare sectors, data security professionals have been very conservative when evaluating vendor solutions. As a result of these data breaches and the risk associated with passing data, it is important for us to clearly communicate the layers of data security involved with our eDocument delivery solution.
Striata brings years of experience in creating email templates that work. Now you can use our theme-based, innovative template editing tool to create the template you want in the least number of clicks.
Tags: Brochure,One Pager,Fact Sheet,Training,eBilling,Email Billing,eDocument Delivery,Secure Document Delivery,Phishing,Fraud,Identity Theft,Nefarious acitivities,Scam emails,Private information,Protection of private information
Phishing attacks are scam emails sent to consumers in hopes of luring them to provide private account information via a link in the email to a dummy site. This in turn would be used for fraud, identity theft or other nefarious activity.
Paperless preferences require a Push or Pull process and the argument is alive and well in terms of defining the differences. Simply put, in the world of email you need to be asking if you are pushing information to the customer or pulling them to view it online.
In today's digital world, multichannel delivery is a requirement for an omni-channel customer experience. Customers expect to access their personal documents via multiple channels, including email, secure web portals, mobile applications and by calling a customer service center.
Despite 10+ years of offering paperless programs through website portals, most companies have achieved disappointing paperless adoption rates. Even with annual growth rates of paperless adoption dwindling at 1-2%, companies continue using the same paperless strategy (send them to the website!) over and over again, yet expect different results.
Secure Document Presentation (SDP) enables the presentation of a document as an interactive, dynamic, web or mobile app experience. The document contents are secured, available online, and viewed via a browser or mobile application.
ABSA Stockbrokers and Portfolio Management selected the Striata Secure Document Repository (SDR) to enable secure access to statements, contract notes and tax certificates by its investors and intermediaries
Tags: Case Study, Paperless adoption, replacing paper bills, payment options, City of Tallahassee, COT, Utilities, Email Bill Presentment and Payment Solution, EBPP, Going Paperless
Florida municipal utility, the City of Tallahassee (COT) "Your Own Utilities", exceeded its 3-year paper bill suppression target of 12% in just 10 months with Striata's Email Bill Presentment and Payment solution (EBPP) - which they aptly named 'SmartBill'. By going paperless, COT has not only saved time and money, but also invested in the community through the reduction of associated waste and conserving energy and water.
Tags: Case Study, Secure Document delivery, paperless adoption, replacing paper bills, payment options, MauBank, 100% ROI, eDocument, eMarketing correcspondence, email statements, financial, bank
Mauritius Bank (MauBank) has always supported the green banking concept. It recently took a major step towards this initiative by implementing Striata's email document (eDocument) delivery solution for all its customer communications. This includes email statements for current and savings accounts (CASA), loans and credit card accounts, transaction advices and eMarketing correspondence.
Our electronic delivery solutions dramatically increase customer adoption of paperless bills, statements, policies, marketing and other high volume system-generated documents.The world's largest financial services, utility, insurance, retail and telecommunications companies achieve unrivalled results by replacing print and mail with Striata's interactive electronic documents and transactional messages.Striata's enterprise platform, strategy and support.
The Striata Application Platform supports the generation, distribution and storage of large volumes of marketing and operational communication. The architecture provides for easy integration into existing technology and workflows to automate customer communication processes.