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How AI powered customer communications can enhance CX in insurance White Paper
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX.
White Paper: The future of loyalty is digital
Loyalty Marketers must embrace digital communication to stand out from the crowd. Read how you can start implementing digital customer communication techniques
Digital Transformation Catalyst for Insurance
Insurers are acutely aware of the sheer amount of paperwork involved with any one customer. From policy documents and endorsements, bills, proposal forms and cover notes - let alone the exchanges for claims and the back and forth between insurer, broker and policy holder.
Striata Security Overview
As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination - it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.
White Paper: Digital Maturity
Digitally transforming a business's communication processes is a massive undertaking. It requires new and upgraded technologies, top to bottom change management and the transformation of internal (employee) and external (customer) interactions.
Striata List Manager Summary Overview
List Manager gives digital campaign managers control over the creation of datasets from your master database, including the ability to segment and extract a recipient list, quickly and easily.
Striata Paperless Adoption for Utilities Insight
Consumers want customized services and personalized communication from their utility providers and paperless processes are key to meeting this expectation.
Striata GDPR Insight
Businesses that process digital communication and provide services anywhere inside the European Union have to comply with GDPR and they may not know it.
Striata Text Messaging Fact Sheet
With Striata's text messaging solution, you can send automated, time sensitive messages such as banking alerts, security notifications and transactional triggers. It is also ideal for the delivery of concise information, such as reference numbers, booking confirmations and account balances.
Exploring Customer Retention In The Mortgage Industry Insight
Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.
Social Media Integration One Pager
Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.
Striata Data Privacy White Paper
The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security
Email Marketing Data Quality Insight
Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.
Digital Engagement in the Insurance Industry Insight
Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.