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White paper: The role of CX in the battle for financial services customers

Tags: Whitepaper, White Paper, CX, Customer Experience, Financial Services, Fin Services, Fin Serv

Insight into how CX can help financial services companies win back lost customers

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Striata Utilities Collection Overview

Tags: Overview, Brochure, Collections, Utilities

Why utilities must digitize collections notices and how they can make the switch

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White paper - Digitizing The Billing-To-Payment Process In Utilities

Tags: Utilities, Utility, Digital, Digitizing, Digital Collection, eBill, White Paper, CX

How utilities can achieve a fracture free bill-to-payment experience & improved cash flow

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How AI powered customer communications can enhance CX in insurance White Paper

Tags: White paper, Insurance, AI, Artificial Intelligence, Customer Communication, Customer Experience

To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX.

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Striata Template Builder Overview

Tags: One Pager, Brochure, Email Template, Template Builder, Brochure

Striata’s Template Builder enables communicators to have a range of digital assets that can be used when planning or building an email campaign.

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White Paper: Can you deliver hyper-personalized messages

Tags: White paper, Hyper-Personalization, personalization, segmentation, customer communication

Hyper-personalization - Yes! BUT can you deliver that message in a way that maximizes engagement? Get the white paper

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Striata Transactional Messaging

Tags: Brochure, Transactional messaging, Transactional messages, Automated messages, Operational messages, CX, Customer Communication, Email

Are your transactional messages contributing to a positive CX? Learn how to align your messages by downloading this brochure

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Customer Journey Messaging

Tags: Brochure, One pager, Customer Journey, Customer Journey messaging, Digital Touchpoints, Customer Engagement, Customer Journey Mapping

Enhance your customer journey through digital messaging. Download the brochure

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The Value of Operational Messages White Paper

Tags: White paper, Operational message, Triggered messages, Automated messages, Marketing messages, Digital engagement, Digital customer communication

Learn how to align all your customer communications to extend your brand and ensure a great CX - get the white paper

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White Paper: The future of loyalty is digital

Tags: White Paper, Loyalty, Loyalty members, Loyalty Marketers, Digital Customer, Digital Customer Communication, Triggered messaging, Customer Lifecycle, Customer Journey

Loyalty Marketers must embrace digital communication to stand out from the crowd. Read how you can start implementing digital customer communication techniques

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Striata Shop Direct Case Study

Tags: Case Study, Shop Direct, RRD, collections, eDelivery, DSO, customer experience, payment cycle, payment reminders, payment solutions, payment accounts, customer payments

Learn how Striata and RRD assisted Shop Direct to improve collections and reduces DSO through digital customer communication solutions.

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Digital Transformation Catalyst for Insurance

Tags: Commercial Insight, Insurance, Digital Transformation, Document, Digital Document, Digital Strategy, Policies, Policy paperwork, insurance policies,Insurance customers,insurance companies,insurance Touch Points,digital transformation strategy

Insurers are acutely aware of the sheer amount of paperwork involved with any one customer. From policy documents and endorsements, bills, proposal forms and cover notes - let alone the exchanges for claims and the back and forth between insurer, broker and policy holder.

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Striata Security Overview

Tags: Product and Technical Overview, Overview, Security, Cyber Security, Data Privacy, Data protection, striata security, security product overview, data security, privacy laws, security policies, security layers, platform security, access control, data centers, saas environment, infrastructure security,document security,password management

As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination - it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.

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White Paper: Digital Maturity

Tags: Customer communication,White Paper,Digital Maturity,Digital Transformation,engaging customers,business communcations,communication innovation,ccm,digital transformation drivers,digital masters,digital experience,personalized content

Digitally transforming a business's communication processes is a massive undertaking. It requires new and upgraded technologies, top to bottom change management and the transformation of internal (employee) and external (customer) interactions.

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Striata List Manager Summary Overview

Tags: Brochures, One Pager, Summary Overview, List Manager, List Builder, Email Builder, Email Marketing, Email Templates, Email List, Email Database,data management, big data,segmentation,personalization,data hygiene,user experience, list management,email distribution

List Manager gives digital campaign managers control over the creation of datasets from your master database, including the ability to segment and extract a recipient list, quickly and easily.

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Striata Paperless Adoption for Utilities Insight

Tags: Commercial Insight,Utilities,insight,Paperless Adoption,Personalized communication,Utilities customer,Customer Communication,utility industry,utility sector,water,electricity,utility providers

Consumers want customized services and personalized communication from their utility providers and paperless processes are key to meeting this expectation.

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Striata GDPR Insight

Tags: Commercial Insight, GDPR, Privacy, Personal Information, EU, General data protection regulation, data protections,regulations, email law,data privacy,Personal Data,data compliance

Businesses that process digital communication and provide services anywhere inside the European Union have to comply with GDPR and they may not know it.

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Striata Text Messaging Fact Sheet

Tags: Striata, Text messaging, Text messages, SMS, Mobile messaging, Brochure, One pager, mms, rcs, otp, promotions, short message service

With Striata's text messaging solution, you can send automated, time sensitive messages such as banking alerts, security notifications and transactional triggers. It is also ideal for the delivery of concise information, such as reference numbers, booking confirmations and account balances.

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Exploring Customer Retention In The Mortgage Industry Insight

Tags: Commercial Insight, insight document, Mortgage, Digital Communication, Digital Engagement, Customer Retention, Customer Experience, Mutli-channel, loan, lender, lack of communication

Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.

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Social Media Integration One Pager

Tags: Brochure, One Pager, Customer Experience, Digital Channel, Social Media integration,feeds,IM,social,apps,push channels,publishing

Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.

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Striata Data Privacy White Paper

Tags: Data Privacy, Data Security, POPiA, Popi Act, Privacy Act, South African Privacy, big data, protection, security, compliancy, transparency, regulator, privacy, security

The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security

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Email Marketing Data Quality Insight

Tags: Commercial Insight, Data, Email Marketing, Data quality, Marketing data, Email list, Email deliverability, hygiene, big data,inaccurate data

Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.

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Digital Engagement in the Insurance Industry Insight

Tags: Commercial Insight,insights,Insurance,Digital Engagement,Insurance Customer Communication,Multi-channel communication, Digital customer communication,eSignature,ePolicies,eContracts,insurance

Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.

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