Read how an omnichannel customer engagement hub can accelerate the superpowers of digital communication, resulting in an enhanced customer experience

Leverage the power of an omnichannel customer engagement hub to improve customer retention, increase customer life-time value & grow your customer base

Are your customers disengaged? Brent Haumann discusses 6 ways digital communication can boost customer engagement

Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency

In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more

In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more

It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!

We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more

The pandemic continues to influence our email marketing strategies. Read about 4 elements that will help ensure your email marketing strategy is successful

Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges

The customer engagement landscape has changed. Read how to approach your digital communication strategy for 2021 & build the ultimate customer experience

2020 Highlighted the need for digital communication, but with a new approach. Read what to consider when planning your 2021 customer communication plan

Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more

In the second post of this series on POPIA, Stergios Saltas discusses the role players and categories of data subjects and operators.

In this post, Stergios Saltas explains what the POPI Act entails, as well as the eight basic requirements for compliance & how it compares to GDPR

Overview of an Email & More panelist discussion around email personalization. Email experts explain how you can achieve effective email personalization

Digital transformation in utilities is a complex story. Matt Chester digs into the Trianz report to find out more

The pandemic has changed so many things. Linda Misauer discusses ‘work from home’ challenges and gives some great tips on how to overcome them

Discover how to ensure your email marketing delivers a great customer experience. Read further for 5 good tips

Read how the pandemic has accelerated digital transformation in financial services and the role of customer communication in ensuring successful digital initiatives

Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience

While the pandemic has disrupted the utility industry, we can also look back & recognize how it has encouraged digital innovation in utilities

Going paperless in insurance was a necessary shift before 2020, now it’s a survival issue. Mia Papanicolaou explains the benefits of paperless insurance for both the customer and the insurer

Matt Chester explains why a multi-channel communication strategy for utilities is key & discusses how utilities can leverage each digital channel’s unique strengths

BIMI is an email authentication standard that promises greater trust in legitimate emails, and a new inbox branding opportunity

Understanding why email is the perfect platform for the COVID-19 moment and a vital tool for business communication for some time to come

Can your customers protect their own data? Ensure customer data is adequately secured – even on their devices.

In her latest blog post Dori-Jo Bonner explains how to make your customer emails count in a crisis

Learn why protecting the data privacy of consumers throughout the entire financial services’ lifecycle is vital, as well as the importance of document encryption & customer education.

The importance of digital billing and payment in utilities during the Covid-19 crisis & ways utility providers can accelerate the adoption of digital processes

Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.

Read how the right CX architecture can fix a fractured customer communication CX by enabling a single view of customer communication

In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX

South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more

Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.

Guest blogger, Matt Chester gives examples of how digital technology is enhancing the utility customer experience. Read more

AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.

Millennials expect a level of personalization and digital engagement that the big banks aren’t delivering. Samantha Perry discusses how banks can win over millennials

Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.

Dori-Jo Bonner discusses the digital marketing trends that she believes will help marketers produce great emails & digital strategies in 2020

Linda Misauer gives some great tips on how to take your customer security awareness to the next level in 2020 and looks into mobile phone security

In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations

Our guest blogger, Samantha Perry discusses banking versus Big Tech and says the only way banks can compete is by providing a great CX using digital technologies

Why utilities need a digital communications maturity framework & 4 questions to help kickstart the digital maturity journey

In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved

Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.

Linda Misauer provides a change management plan for digital agility, to manage the extensive changes required.

Linda Misauer explains how companies can achieve a digitally agile company culture

Linda Misauer explains the benefits of low code tools and how they improve digital agility in product development

Read why Linda Misauer says achieving digital agility is key to successful digital transformation

A chat with our guest blogger, Samantha Perry. Sam will be producing some great blog content for us, with a specific focus on the financial sector

What is dark mode for email? Read why emails are shifting to dark mode & get 4 tips to help ensure your emails render correctly in all themes

A chat with our guest blogger, Matt Chester. Matt will be producing some great blog content for us, with a specific focus on the utility sector

Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication

Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.

Watch our vlog to learn how you can leverage your chosen AI and analytics technologies to deliver hyper-personalized messages to your customers

In her latest blog post, Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework