South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.
In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
Guest blogger, Matt Chester gives examples of how digital technology is enhancing the utility customer experience. Read more
AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.
Millennials expect a level of personalization and digital engagement that the big banks aren’t delivering. Samantha Perry discusses how banks can win over millennials
Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.
Dori-Jo Bonner discusses the digital marketing trends that she believes will help marketers produce great emails & digital strategies in 2020
Linda Misauer gives some great tips on how to take your customer security awareness to the next level in 2020 and looks into mobile phone security
Discover who is responsible for email accessibility in your organization. Mia Papanicolaou explains which five teams in your marketing department can improve the accessibility of your emails and how.
In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations
Our guest blogger, Samantha Perry discusses banking versus Big Tech and says the only way banks can compete is by providing a great CX using digital technologies
Why utilities need a digital communications maturity framework & 4 questions to help kickstart the digital maturity journey
In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved
Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.
Linda Misauer provides a change management plan for digital agility, to manage the extensive changes required.
Linda Misauer explains how companies can achieve a digitally agile company culture
Linda Misauer explains the benefits of low code tools and how they improve digital agility in product development
Read why Linda Misauer says achieving digital agility is key to successful digital transformation
Our guest blogger, Samantha Perry gives great insight into why financial services organizations need to digitally transform
A chat with our guest blogger, Samantha Perry. Sam will be producing some great blog content for us, with a specific focus on the financial sector
What is dark mode for email? Read why emails are shifting to dark mode & get 4 tips to help ensure your emails render correctly in all themes
Financial services companies need to improve CX to win back customers. James Hall provides 5 steps to improve CX in financial services companies
Guest blogger, Matt Chester discusses how utilities can deliver a great digital CX, by leveraging the opportunities digital customer communication presents
Five trends set to disrupt the utility sector in the next five years. Utilities need to offer innovative digital solutions to remain relevant & enhance CX
Guest blogger, Matt Chester focuses on the current state of paperless billing in utilities, as well as strategies to quicken the shift to paperless
A chat with our guest blogger, Matt Chester. Matt will be producing some great blog content for us, with a specific focus on the utility sector
Utilities - Are you offering your customers a seamless experience across all digital communication channels?
8 Steps utilities should take to ensure a seamless digital communication experience
Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
Insurers can use AI-powered communication to improve customer experience (CX), build customer relationships and foster a sense of trust.
Now is the time to audit and update emails to be accessible to all. Read about 3 areas to focus on, to make your emails more accessible
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX
Bill payment is an important part of customer experience (CX), so it makes sense to provide a quick, simple process for your customers to pay a bill, especially one they receive by email.
Mia Papanicolaou explains why digitizing collection notices are no longer a nice-to-have, but should be a critical part of every utility’s wider customer communication strategy
6 Ways to use storytelling to boost your email engagement. Dori-Jo Bonner explains the value and power of storytelling in email marketing.
Watch our vlog to learn how you can leverage your chosen AI and analytics technologies to deliver hyper-personalized messages to your customers
In her latest blog post, Nicola Els explains how financial institutions can improve their customer experience (CX) with digital communication
Leverage the power of email to earn consumer trust. Read Ross Sibbald’s latest blog post to learn why email is the most powerful trust-building tool
Data privacy compliance – make sure your business is prepared to notify all affected parties within legislated time frames. James Hall provides tips on preparing an incident notification plan
In her latest blog post, Linda Misauer explains how organizations can break free from manual policy implementation with Security DevOps
In her blog post, Mia Papanicolaou looks at ways of leveraging the power of AI and ML to improve current digital customer communication
Have you thought about how AI and Machine Learning can enhance your customer communications? Mia Papanicolaou discusses topics highlighted at the DSF conference
Ross Sibbald shares a recipe for great hyper-personalized messaging to help organizations win at customer communication.
In her latest blog post, Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework
Build it, but don’t expect them to come… In her latest blog post, Nicola Els explains why communication is key to achieving successful adoption of digital channels
Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference
Dori-Jo Bonner discusses why relevant content trumps personalization and shares four steps to achieving true content relevance.
Read Nicola Els’ blog post on how to use a digital maturity framework to assess where you are in digital transformation, where you want to be and how to get there.
Read Alison Treadaway’s blog post on the launch of dynamic emails for Gmail users and how to get your organization ahead of the pack.
Spotlight on Striata’s executive members. In this blog post we chat to our commercial strategist for Africa, Nicola Els
Ross Sibbald explains the role of email in providing a great omnichannel experience. Read why you need email in your omnichannel strategy.
Insurers are at greater risk of being exposed to cybersecurity threats. Read about 3 cybersecurity trends insurers need to know about
Brent Haumann explains how digital communications can enhance the customer experience and build loyalty while boosting an organization’s bottom line
Operational messages are key to enhancing your customers’ digital experience. Elizabeth Stephen explains the value of operational messages in her latest blog post
Spotlight on Striata’s executive members. In this blog post we chat to our commercial director for the UK, James Hall
Read what our digital experts love most in their specific area of expertise
Read this blog post by Dori-Jo Bonner to discover four automated email communications that will add value throughout your customer’s lifecycle with your brand.
Read Michael Wright’s blog post to understand why killing email to combat phishing is just not viable & discover more effective ways to secure the email channel
Read what Alison Treadaway says the first 8 months of GDPR tells us about the likely impact of POPIA on South Africans, once it is fully enacted.
Ross Sibbald says digital marketers should stop just reading about email marketing trends and start implementing them.
How a great digital strategy can set a great customer experience – start with digital first.
Read further to find out which of our posts proved to be the most popular amongst our subscribers and social followers this year.
Read Mia Papanicolaou’s blog post to find out why you need to ensure your paperless strategy delivers a good customer experience and why it is so important.
Don’t let phishers fool you! In his latest blog post Grant Shortridge explains why and gives great advice on how to avoid falling victim to a phishing attack.
Customer loyalty engagement is key to success. Ross Sibbald explains how digital can increase engagement for loyalty programs in his blog post.
In this blog post, Dori-Jo Bonner gives some great advice on how to jump the final Email Marketing hurdles of 2018. Read on for some great email marketing tips.
Email is not dying, it lives on and innovation powers its future! Ross Sibbald discusses why email is alive and still very relevant in today’s digital world. Read on to find out more.
Read why insurers cannot afford not to transform digitally and why digitizing customer documents is a great catalyst for digital transformation.
Organizations must ensure the integrity of customer data security, while end users must also be wary of how they manage sensitive information & documents.
When it comes to pushing digital transformation in the telecommunications space, there are serious benefits to starting with customer communications.
Thanking customers properly and timeously can help increase your email engagement and improve customer retention. Thank you, in advance, for reading my blog post!
Transforming your customer communications can help drive and achieve digital maturity within your organization. Understand and discover the benefits here.
Insurers need to improve their customer communications. Mia Papanicolaou discusses the need for a digital-first, customer centric approach in the insurance industries
In his latest blog post, Mike Wright discusses why and how companies, digitally-savvy or not, need to make the move towards digital customer communications.
Take proactive measures to secure your own online personal and payment data. Great tips by Alison Treadaway on how to be your own privacy watchdog
Discover the tools and techniques needed to guard against cyber attacks and to ensure you are covered with multiple layers of defense.
Discover some key guidelines to help you in your quest for digital safety and how to avoid being a victim of digital crime.
Education will help protect children against the risk to cyber threats, but building awareness and a safe support network is also crucial. Read on to discover how …
First impressions count! Dori-Jo Bonner discusses the importance of a welcome email, the elements that make up a good one and how to motivate sharing of your content and help you build a loyal customer base.
In this blog post, our CEO,Mike Wright, discusses Open Banking, how it could affect you and why it is a threat to your data security
In his latest blog post, Brent Haumann shares a set of guidelines which have proved invaluable when facilitating customer journey mapping workshops with our customers and in driving digital customer communication transformation.
Communication is a key factor in managing customer experience. Use regular email communications to enhance customer experience and drive loyalty during your customers’ journey with your business.
A look into the new Gmail features, which will help you work safer, smarter and more efficiently. Features include improved spam warnings, Smart Reply, Inline buttons and more
Utilities need to switch to digital customer communications. They are lagging behind on digitizing customer service processes, customers are disengaged & paperless adoption is stagnating. Read more here.
Alex Papadopulos wraps up the work life balance blog series in a really cool, short video – take a look
Lack of sleep can have serious consequences in the work-life balance – Alex Papadopulos shares some tips on how to get into the sleep habit in post 6 of our #WorkLifeBalance blog series