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How 2020 has impacted 2021 customer communication plans

2020 Highlighted the need for digital communication, but with a new approach. Read what to consider when planning your 2021 customer communication plan

Frequent, Relevant, and Consistent Communications: Keys to Delivering a Positive Utility Customer Experience

Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more

POPI Act: let’s get you started

In this final post of the POPIA series, discover the steps that will provide quick wins, as well as the longer term projects required to work towards POPI compliance

Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.

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Customer Communication
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Email Marketing
What is digital agility?

What is digital agility?

In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved