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Possible enactment date for Protection of Personal Information Act in South Africa

South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more

Insurers must embrace AI-driven CX to ensure success in 2020 and beyond

Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.

Utilities should deliver meaningful customer communications to achieve a great CX

In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX

Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.

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Customer Communication
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Email Marketing
What is digital agility?

What is digital agility?

In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved

Long Live Email!

Long Live Email!

Email is not dying, it lives on and innovation powers its future! Ross Sibbald discusses why email is alive and still very relevant in today’s digital world. Read on to find out more.