Read about the power of mail – how it drives ROI, improves customer experience, lowers cost & speeds up payment. An ideal channel for the debt world
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
Automation, customer experience, communication, automated communications
Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency
To survive, thrive, and take advantage of any economic recovery today, your organization needs to overcome CX debt & deliver a seamless customer experience
In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more
In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more
Going back to the basics of communication. How to deliver communication that shifts customer behaviour & drives engagement
It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!
We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
The pandemic continues to influence our email marketing strategies. Read about 4 elements that will help ensure your email marketing strategy is successful
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
The customer engagement landscape has changed. Read how to approach your digital communication strategy for 2021 & build the ultimate customer experience
2020 Highlighted the need for digital communication, but with a new approach. Read what to consider when planning your 2021 customer communication plan
Frequent, Relevant, and Consistent Communications: Keys to Delivering a Positive Utility Customer Experience
Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more
In this final post of the POPIA series, discover the steps that will provide quick wins, as well as the longer term projects required to work towards POPI compliance
In the second post of this series on POPIA, Stergios Saltas discusses the role players and categories of data subjects and operators.
In this post, Stergios Saltas explains what the POPI Act entails, as well as the eight basic requirements for compliance & how it compares to GDPR
Overview of an Email & More panelist discussion around email personalization. Email experts explain how you can achieve effective email personalization
James Hall explains the importance of understanding the need for digital accessibility and why email accessibility should be a key focus in your digital accessibility strategy
Digital transformation in utilities is a complex story. Matt Chester digs into the Trianz report to find out more
The pandemic has changed so many things. Linda Misauer discusses ‘work from home’ challenges and gives some great tips on how to overcome them
Discover how to ensure your email marketing delivers a great customer experience. Read further for 5 good tips
Read how the pandemic has accelerated digital transformation in financial services and the role of customer communication in ensuring successful digital initiatives
Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience
While the pandemic has disrupted the utility industry, we can also look back & recognize how it has encouraged digital innovation in utilities
Going paperless in insurance was a necessary shift before 2020, now it’s a survival issue. Mia Papanicolaou explains the benefits of paperless insurance for both the customer and the insurer
Matt Chester explains why a multi-channel communication strategy for utilities is key & discusses how utilities can leverage each digital channel’s unique strengths
BIMI is an email authentication standard that promises greater trust in legitimate emails, and a new inbox branding opportunity
Understanding why email is the perfect platform for the COVID-19 moment and a vital tool for business communication for some time to come
Can your customers protect their own data? Ensure customer data is adequately secured – even on their devices.
In her latest blog post Dori-Jo Bonner explains how to make your customer emails count in a crisis
Learn why protecting the data privacy of consumers throughout the entire financial services’ lifecycle is vital, as well as the importance of document encryption & customer education.
The importance of digital billing and payment in utilities during the Covid-19 crisis & ways utility providers can accelerate the adoption of digital processes
Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.
Read how the right CX architecture can fix a fractured customer communication CX by enabling a single view of customer communication
In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX
South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
Guest blogger, Matt Chester gives examples of how digital technology is enhancing the utility customer experience. Read more
AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.
Millennials expect a level of personalization and digital engagement that the big banks aren’t delivering. Samantha Perry discusses how banks can win over millennials
Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.
Dori-Jo Bonner discusses the digital marketing trends that she believes will help marketers produce great emails & digital strategies in 2020
Linda Misauer gives some great tips on how to take your customer security awareness to the next level in 2020 and looks into mobile phone security
Discover who is responsible for email accessibility in your organization. Mia Papanicolaou explains which five teams in your marketing department can improve the accessibility of your emails and how.
In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations
Our guest blogger, Samantha Perry discusses banking versus Big Tech and says the only way banks can compete is by providing a great CX using digital technologies
Why utilities need a digital communications maturity framework & 4 questions to help kickstart the digital maturity journey
In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved
Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.
Linda Misauer provides a change management plan for digital agility, to manage the extensive changes required.
Linda Misauer explains how companies can achieve a digitally agile company culture
Linda Misauer explains the benefits of low code tools and how they improve digital agility in product development
Read why Linda Misauer says achieving digital agility is key to successful digital transformation
Our guest blogger, Samantha Perry gives great insight into why financial services organizations need to digitally transform
A chat with our guest blogger, Samantha Perry. Sam will be producing some great blog content for us, with a specific focus on the financial sector
What is dark mode for email? Read why emails are shifting to dark mode & get 4 tips to help ensure your emails render correctly in all themes
Financial services companies need to improve CX to win back customers. James Hall provides 5 steps to improve CX in financial services companies
Guest blogger, Matt Chester discusses how utilities can deliver a great digital CX, by leveraging the opportunities digital customer communication presents
Five trends set to disrupt the utility sector in the next five years. Utilities need to offer innovative digital solutions to remain relevant & enhance CX
Guest blogger, Matt Chester focuses on the current state of paperless billing in utilities, as well as strategies to quicken the shift to paperless
A chat with our guest blogger, Matt Chester. Matt will be producing some great blog content for us, with a specific focus on the utility sector
Utilities - Are you offering your customers a seamless experience across all digital communication channels?
8 Steps utilities should take to ensure a seamless digital communication experience
Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
Insurers can use AI-powered communication to improve customer experience (CX), build customer relationships and foster a sense of trust.
Now is the time to audit and update emails to be accessible to all. Read about 3 areas to focus on, to make your emails more accessible
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX
Bill payment is an important part of customer experience (CX), so it makes sense to provide a quick, simple process for your customers to pay a bill, especially one they receive by email.
Mia Papanicolaou explains why digitizing collection notices are no longer a nice-to-have, but should be a critical part of every utility’s wider customer communication strategy
6 Ways to use storytelling to boost your email engagement. Dori-Jo Bonner explains the value and power of storytelling in email marketing.
Watch our vlog to learn how you can leverage your chosen AI and analytics technologies to deliver hyper-personalized messages to your customers
In her latest blog post, Nicola Els explains how financial institutions can improve their customer experience (CX) with digital communication
Leverage the power of email to earn consumer trust. Read Ross Sibbald’s latest blog post to learn why email is the most powerful trust-building tool
Data privacy compliance – make sure your business is prepared to notify all affected parties within legislated time frames. James Hall provides tips on preparing an incident notification plan
In her latest blog post, Linda Misauer explains how organizations can break free from manual policy implementation with Security DevOps
In her blog post, Mia Papanicolaou looks at ways of leveraging the power of AI and ML to improve current digital customer communication
Have you thought about how AI and Machine Learning can enhance your customer communications? Mia Papanicolaou discusses topics highlighted at the DSF conference
Ross Sibbald shares a recipe for great hyper-personalized messaging to help organizations win at customer communication.
In her latest blog post, Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework
Build it, but don’t expect them to come… In her latest blog post, Nicola Els explains why communication is key to achieving successful adoption of digital channels
Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference
Dori-Jo Bonner discusses why relevant content trumps personalization and shares four steps to achieving true content relevance.
Read Nicola Els’ blog post on how to use a digital maturity framework to assess where you are in digital transformation, where you want to be and how to get there.
Read Alison Treadaway’s blog post on the launch of dynamic emails for Gmail users and how to get your organization ahead of the pack.
Spotlight on Striata’s executive members. In this blog post we chat to our commercial strategist for Africa, Nicola Els
Ross Sibbald explains the role of email in providing a great omnichannel experience. Read why you need email in your omnichannel strategy.
Insurers are at greater risk of being exposed to cybersecurity threats. Read about 3 cybersecurity trends insurers need to know about