Read how an omnichannel customer engagement hub can accelerate the superpowers of digital communication, resulting in an enhanced customer experience
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
How an omnichannel customer engagement hub accelerates the superpowers of digital communication
Why your organisation needs an omnichannel customer engagement hub
Leverage the power of an omnichannel customer engagement hub to improve customer retention, increase customer life-time value & grow your customer base
How digital communication can boost customer engagement
Are your customers disengaged? Brent Haumann discusses 6 ways digital communication can boost customer engagement
How to ensure that your customer communications are secure
Cyber criminals are capitalising on an expanding digital environment. Discover 4 ways your organisation can ensure that your customer communications are secure
How to future-proof your customer communications strategy
Read about six technologies that will help future-proof your customer communications strategy and deliver an exceptional customer experience
Effective digital customer communication is key to building stronger relationships in insurance
A focus on building stronger relationships in insurance is key to attract and retain customers. Insurers can achieve this using digital customer communication
Why the debt world needs to leverage the power of email
Read about the power of mail – how it drives ROI, improves customer experience, lowers cost & speeds up payment. An ideal channel for the debt world
Why we should never stop talking about the value of automated communications
Automation, customer experience, communication, automated communications
A customer experience led approach surpasses operational efficiency
Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency
How to overcome CX debt and deliver a seamless customer experience
To survive, thrive, and take advantage of any economic recovery today, your organization needs to overcome CX debt & deliver a seamless customer experience
Why manufacturing customer experiences will result in a faster ROI
In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more
Manufactured experiences: designing from the ground up
In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more
Have we lost sight of the real purpose of customer communication?
Going back to the basics of communication. How to deliver communication that shifts customer behaviour & drives engagement
Re-imagining experiences within customer communication
It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!
Digital customer communication in 2021 - Our experts' predictions
We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
How has 2020 impacted your 2021 email marketing strategy?
The pandemic continues to influence our email marketing strategies. Read about 4 elements that will help ensure your email marketing strategy is successful
Best of 2020 - our top blog posts
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
How to plan for a changed customer engagement landscape
The customer engagement landscape has changed. Read how to approach your digital communication strategy for 2021 & build the ultimate customer experience
How 2020 has impacted 2021 customer communication plans
2020 Highlighted the need for digital communication, but with a new approach. Read what to consider when planning your 2021 customer communication plan
Frequent, Relevant, and Consistent Communications: Keys to Delivering a Positive Utility Customer Experience
Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more
POPI Act: let’s get you started
In this final post of the POPIA series, discover the steps that will provide quick wins, as well as the longer term projects required to work towards POPI compliance
POPI Act - who are the role players?
In the second post of this series on POPIA, Stergios Saltas discusses the role players and categories of data subjects and operators.
POPI Act compliance and how it compares to GDPR
In this post, Stergios Saltas explains what the POPI Act entails, as well as the eight basic requirements for compliance & how it compares to GDPR
Exploring email personalization - Q & A with email experts
Overview of an Email & More panelist discussion around email personalization. Email experts explain how you can achieve effective email personalization
Digital accessibility is now do-or-die in the pandemic era
James Hall explains the importance of understanding the need for digital accessibility and why email accessibility should be a key focus in your digital accessibility strategy
Digital Transformation: Utilities Represent a Mixed Bag
Digital transformation in utilities is a complex story. Matt Chester digs into the Trianz report to find out more
How to overcome 'work from home' challenges
The pandemic has changed so many things. Linda Misauer discusses ‘work from home’ challenges and gives some great tips on how to overcome them
5 Ways to ensure your email marketing delivers a great customer experience
Discover how to ensure your email marketing delivers a great customer experience. Read further for 5 good tips
Communication is the key to successful digital transformation in financial services
Read how the pandemic has accelerated digital transformation in financial services and the role of customer communication in ensuring successful digital initiatives
It’s time to improve your digital customer communications
Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience
Digital Innovations for Utilities Out of COVID-19
While the pandemic has disrupted the utility industry, we can also look back & recognize how it has encouraged digital innovation in utilities
COVID-19 has made paperless insurance a survival issue
Going paperless in insurance was a necessary shift before 2020, now it’s a survival issue. Mia Papanicolaou explains the benefits of paperless insurance for both the customer and the insurer
Multi-channel communications: a must for utilities
Matt Chester explains why a multi-channel communication strategy for utilities is key & discusses how utilities can leverage each digital channel’s unique strengths
BIMI adds an exciting layer to email authentication
BIMI is an email authentication standard that promises greater trust in legitimate emails, and a new inbox branding opportunity
Understanding the value of email during COVID-19 and beyond
Understanding why email is the perfect platform for the COVID-19 moment and a vital tool for business communication for some time to come
Your customers are a security risk
Can your customers protect their own data? Ensure customer data is adequately secured – even on their devices.
Make your email communications count in a crisis
In her latest blog post Dori-Jo Bonner explains how to make your customer emails count in a crisis
Are financial services protecting customer data throughout the entire lifecycle?
Learn why protecting the data privacy of consumers throughout the entire financial services’ lifecycle is vital, as well as the importance of document encryption & customer education.
Utilities: Why digital billing and payment is more important now than ever
The importance of digital billing and payment in utilities during the Covid-19 crisis & ways utility providers can accelerate the adoption of digital processes
Insurers must embrace AI-driven CX to ensure success in 2020 and beyond
Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.
Designing a CX architecture for a consistent CX across all customer communication
Read how the right CX architecture can fix a fractured customer communication CX by enabling a single view of customer communication
Utilities should deliver meaningful customer communications to achieve a great CX
In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX
Possible enactment date for Protection of Personal Information Act in South Africa
South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more
Boost Your EBPP Offering With Email Bills
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
Using Digital Technologies to Enhance Utility Customer Experience
Guest blogger, Matt Chester gives examples of how digital technology is enhancing the utility customer experience. Read more
Technology and digital accessibility empower disabled workers to bridge the skills gap
AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.
Banks - this is what you need to do to attract Millennial customers...
Millennials expect a level of personalization and digital engagement that the big banks aren’t delivering. Samantha Perry discusses how banks can win over millennials
The Bill-To-Payment Customer Journey
Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.
Digital Marketing Trends you will LOVE in 2020
Dori-Jo Bonner discusses the digital marketing trends that she believes will help marketers produce great emails & digital strategies in 2020
How to take your customers’ security awareness to the next level in 2020
Linda Misauer gives some great tips on how to take your customer security awareness to the next level in 2020 and looks into mobile phone security
The 5 teams really responsible for email accessibility
Discover who is responsible for email accessibility in your organization. Mia Papanicolaou explains which five teams in your marketing department can improve the accessibility of your emails and how.
Can you meet consumer expectations of customer communication in 2020?
In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations
Banks are losing out to Big Tech
Our guest blogger, Samantha Perry discusses banking versus Big Tech and says the only way banks can compete is by providing a great CX using digital technologies
Sharper focus on digital maturity for utilities
Why utilities need a digital communications maturity framework & 4 questions to help kickstart the digital maturity journey
What is digital agility?
In this blog series, Linda Misauer discusses why digital agility is a key factor for successful digital transformation and how it can be achieved
Top 5 Striata blog posts of 2019
Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.
The shift to digital agility - a change management plan
Linda Misauer provides a change management plan for digital agility, to manage the extensive changes required.
A change in company culture is essential to becoming digitally agile
Linda Misauer explains how companies can achieve a digitally agile company culture
How low code tools are improving digital agility in product development
Linda Misauer explains the benefits of low code tools and how they improve digital agility in product development
Digital agility is key to successful digital transformation
Read why Linda Misauer says achieving digital agility is key to successful digital transformation
How to stop fintechs and insuretechs from eating your lunch
Our guest blogger, Samantha Perry gives great insight into why financial services organizations need to digitally transform
Get to know our financial services guest blogger, Samantha Perry
A chat with our guest blogger, Samantha Perry. Sam will be producing some great blog content for us, with a specific focus on the financial sector
Why are emails moving over to the dark side?
What is dark mode for email? Read why emails are shifting to dark mode & get 4 tips to help ensure your emails render correctly in all themes
5 Steps towards an improved CX in financial services
Financial services companies need to improve CX to win back customers. James Hall provides 5 steps to improve CX in financial services companies
Are Utilities Improving the Digital Customer Experience?
Guest blogger, Matt Chester discusses how utilities can deliver a great digital CX, by leveraging the opportunities digital customer communication presents
Utilities need to turn off paper and offer innovative digital solutions to enhance CX
Five trends set to disrupt the utility sector in the next five years. Utilities need to offer innovative digital solutions to remain relevant & enhance CX
The state of paperless billing in utilities
Guest blogger, Matt Chester focuses on the current state of paperless billing in utilities, as well as strategies to quicken the shift to paperless
Get to know our utilities guest blogger, Matt Chester
A chat with our guest blogger, Matt Chester. Matt will be producing some great blog content for us, with a specific focus on the utility sector
Utilities - Are you offering your customers a seamless experience across all digital communication channels?
8 Steps utilities should take to ensure a seamless digital communication experience
Collaboration puts humans back at the center of communication
Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
How to achieve human-centered communication
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
What happens when communicators lose sight of humans?
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
How to tell if your company’s digital CX is fractured
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
Can AI-powered communications improve insurance touch-points?
Insurers can use AI-powered communication to improve customer experience (CX), build customer relationships and foster a sense of trust.
3 Ways you can make your emails more accessible to all
Now is the time to audit and update emails to be accessible to all. Read about 3 areas to focus on, to make your emails more accessible
AI powered customer communications will boost CX in insurance
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX
Did you know - customers can pay email bills in just one click?
Bill payment is an important part of customer experience (CX), so it makes sense to provide a quick, simple process for your customers to pay a bill, especially one they receive by email.
Why utilities need to digitize their collections notices
Mia Papanicolaou explains why digitizing collection notices are no longer a nice-to-have, but should be a critical part of every utility’s wider customer communication strategy
The value of storytelling in email marketing
6 Ways to use storytelling to boost your email engagement. Dori-Jo Bonner explains the value and power of storytelling in email marketing.
Maximize customer engagement with hyper-personalization
Watch our vlog to learn how you can leverage your chosen AI and analytics technologies to deliver hyper-personalized messages to your customers
Banking’s tech evolution means digital communication is more important than ever
In her latest blog post, Nicola Els explains how financial institutions can improve their customer experience (CX) with digital communication
Want to earn and build customer trust? Email is the most powerful tool businesses have
Leverage the power of email to earn consumer trust. Read Ross Sibbald’s latest blog post to learn why email is the most powerful trust-building tool
Data breach today, is your business adequately prepared to notify all affected parties?
Data privacy compliance – make sure your business is prepared to notify all affected parties within legislated time frames. James Hall provides tips on preparing an incident notification plan
Moving beyond manual policy implementation...
In her latest blog post, Linda Misauer explains how organizations can break free from manual policy implementation with Security DevOps
You should be planning your AI initiative... it's no longer future vision
In her blog post, Mia Papanicolaou looks at ways of leveraging the power of AI and ML to improve current digital customer communication
Are you using AI to enhance your communications?
Have you thought about how AI and Machine Learning can enhance your customer communications? Mia Papanicolaou discusses topics highlighted at the DSF conference
Hyper-personalization is vital to winning at customer communication
Ross Sibbald shares a recipe for great hyper-personalized messaging to help organizations win at customer communication.
Why you need a digital communications maturity framework
In her latest blog post, Mia Papanicolaou explains why organizations need to measure their status on a digital communications maturity framework
"If we build it they will come". Why do we still believe this?
Build it, but don’t expect them to come… In her latest blog post, Nicola Els explains why communication is key to achieving successful adoption of digital channels
Employee engagement is key to achieving a great customer experience
Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference