Which digital channels are the best for business communications? How to enhance the customer experience using the right social media channels and chat apps.
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
Email marketing is evolving every year and it remains a valuable tool for marketers. Read on for trends set to shape this dynamic marketing field in 2018.
Many FSP’s have stopped including links in their emails mostly because of phishing concerns; but omitting links in marketing emails means lost opportunities
Spotlight on Striata’s executive members. In this blog post, we have a chat with our HR specialist, Esmari du Plessis.
Today, improving the customer experience should be top priority for any organization – read on to discover what we can expect in 2018
In this post, we feature some of our best blog posts which proved to be very popular amongst our subscribers and social media followers this year. Read on!
Read on to discover more about the security challenges facing IoT, and how to prevent them – whether you are a consumer, business or product manager
Pushing customer communications remains popular, but giving customer communication choice of channels is still key to successful digital transformation.
A curation of content relating to the GDPR. Read on to learn how it will impact organizations globally and how your business can prepare for it.
A look back at the data breaches that have occurred this year, as well as the resultant implications and risks. Are you well-covered and secure?
Read more about RCS – part of new, more advanced mobile messaging standard, designed to improve the current messaging functionality on your phone
Studies show that Millennials use email quite extensively. Read on to find out more and for some great tips on how best to engage this generation with marketing emails
Promising opportunities for future digital leaders or natives and a unique example of a youth embracing digital technology
Data driven analytics and insights help organizations better understand their customers & grow their business. Read on for some great info on data analytics
It’s crucial that your email marketing data strategy addresses the changes that lie ahead. 5 key factors that will impact your email marketing data in 2018.
There is no doubt that data plays a key role in either the success or demise of your email campaigns. Hence the value of Big Data in email marketing …
Discover the cause of poor delivery and engagement due to the consequence of bad data and why you need to focus more on data quality, not quantity.
Discover the ‘Superpowers’ of the digital universe. Improve the customer experience using AI to analyze Big Data, which is largely enhanced by IoT
This blog post includes an awesome video to help imagine our experience in a future altered by chatbot capabilities and interactions.
Poor quality data or lack of data is a challenge faced by many organizations. Read on for some tips and insight into data hygiene and management …
Spotlight on Striata’s executive members. In this blog post, we chat to Elizabeth Stephen, VP of Customer Engagement – Americas
Have you heard about chatbots? They are appearing everywhere – Read on to discover which chatbots are being noticed and why you may consider them too.
How digital transformation and customer experience is shaping organizations internally, including C-level functions
Reading Room: How digital transformation is shaping organizations internally - including job functions
Read how the digital age is evolving, how digital transformation is shaping organizations and how digital needs of employers are changing.
Time for insurers and insurance customers to embrace digital transformation. Mia Papanicolaou explains they should use email to spearhead digital engagement.
Great articles and a report that deals with the influence Artificial Intelligence has on the insurance industry and its customer’s experience
This Infographic provides everything you need to know about AI to enhance your digital transformation journey
A short round up of articles exploring anything and everything to do with digital transformation in the insurance industry.
In this post, where we shine the spotlight on our executive staff members, we introduce you to our operational guru, Lucy Lehmann, Head of Operations, UK.
How digital technology is disrupting various industries and driving marketing trends in banking, financial services and insurance (BFSI)
How to optimize the mobile customer experience. Here are some important factors to consider to improve you mobile engagement game.
Spotlight on Striata’s executive members. In this blog post we chat to Jacqui Michelson – Chief Financial Officer.
Spotlight on Striata’s executive members. In this blog post we chat to Ross Sibbald, Commercial Director in South Africa
Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication & customer experience.
Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital customer communications.
Introducing our digital marketing expert, Dori-Jo Bonner - Account Strategist, Striata Marketing Solutions
Spotlight on Striata’s executive members. In this blog post we chat to Dori-Jo Bonner – Account Strategist, Striata Marketing Solutions
Read this blog post to discover how our Secure Document Presentation solution will enable you to present interactive documents online, securely.
Spotlight on Striata’s executive members. In this blog post we chat to Grant Shortridge, Executive Head Striata Commercial Solutions.
Here are some interesting articles and downloads that explore trends in Big Data technology and opportunities.
Great advice on how parents and educators can prepare children for the digital world by helping them develop digital intelligence
Spotlight on Striata’s executive members. In this blog post we chat to our digital expert, Alex Papadopulos, Head of Operations
Read these articles/surveys for some good insight into how Artificial Intelligence is set revolutionize financial organizations
Are you sending an email campaign? Wait! Before you click ‘send’, here are a few things to consider …
Spotlight on Striata’s executive members. In this blog post we chat to our digital master Michael Wright, CEO
Insights from the 2017 Billentis report e-billing/e-invoicing: International market overview & forecast
Fintech is the new buzzword – some articles that provide insight into how the banking sector is (or isn’t) embracing digital channels
Spotlight on Striata’s executive members. In this blog post we chat to another digital professional, Keith Russell, Director at Striata, Asia Pacific
Recent reports and articles on cyber-crime, security trends and online attacks
Spotlight on Striata’s executive members. In this blog post we chat to Mia Papanicolaou, our Chief Operating Officer and digital expert
Articles and downloads exploring digital transformation – the challenges & trends
Spotlight on Striata’s executive members. In this blog post we chat to Brent Haumann, Chief Experience Officer (CXO)
In her latest blog post, Mia Papanicolaou gives 10 tips on how to use email effectively to enhance all your customer communications
Articles and some downloads that explore all aspects of deliverability, along with tips on how to get your email campaigns into the inbox
Companies who aim to tackle cyber-security effectively need to target more of their efforts in that direction because it is very much a people problem.
Spotlight on Striata’s executive members. In this blog post we chat to our Chief Marketing Officer (CMO) and digital leader, Alison Treadaway.
Spotlight on Striata’s executive members. In this blog post we chat to our Managing Director and digital professional, Stergios Saltas
Data privacy: some practical guidelines and opinion pieces for you to review and implement
Spotlight on Striata’s executive members. In this blog post we chat to Linda Misauer, Head of Global Solutions and digital guru.
Mia Papanicolaou addresses the potential issues organizations may face when making the customer centric transformation.
A round-up of research reports, benchmarks and trends on email marketing
Large-scale adoption of technology requires educating users in order to diminish the opportunity it gives to phishers and fraudsters
On his quest to learn more about blockchain technology, Brent Haumann identifies five points that would assist anyone on a similar path
Our staff helped us identify 10 values that make Striata awesome. The feedback motivated the publishing of an eBook.
A website, mobile app breach or vulnerability may happen without us ever knowing about it. Great password tips to help make things a little more difficult
Understand the full potential of Big data and how to use it for effective email communications
How to create a culture of security in your business. Some great advice by Striata’s very own Alison Treadaway
The only reason why we’re designing and coding responsive emails and landing pages is for an improved customer experience.
In this post, we celebrate our company culture and discuss how we strive to continuously build, improve and preserve it.
New payment technologies lead the way, while some online billers still fail to meet consumer expectations
Our digital lifestyle is evolving, as sensors are now being embedded into products at the point of manufacture – born digital.
Our bloggers produced some awesome posts this year! Taking a look back at our two blog series, which were the most popular.
Techniques that will prepare your children for a career in the unpredictable technology-driven future.
How to prepare our children for success in an unpredictable future
Achieve the next leap forward in customer communication by giving customers insight into their own data with interactive documents
Authentication is required when access to digital information is involved. This blog post looks into the future of user authentication
AI is not something to think about in the future. It is here. Why your business needs to start leveraging this technology…
Understanding online systems security, the latest updates and their impact on your business.
Trends like Pokemon Go rise and die quickly, so ensure your brand is able to act fast. Digital communications is the way to Go
If customers are opening eBills on their mobile device and have a mobile wallet loaded, why should they have to pay from another channel?
Video blog (Vlog):Good testing and report strategies to close the loop in your paperless communication strategy
Video blog (Vlog): Discover mobile communication strategies that will delight your customers and keep them paperless
Plan for automation failure by harnessing the power of instant electronic communication – email and text (SMS) notifications
Personalization alone won’t guarantee improved campaign performance. Everything else must work in tandem
Innovation is incremental. The concept of innovating is about an effective application of technology that solves both business and customer problems.
Your email marketing campaign I have been testing is about to go live. As you begin to move the mouse pointer over to the ‘send’ button, time slows down and it feels like forever but it eventually reaches its destination. Follow this testing checklist to ensure you are covered.
61% of American workers view email as “very important” for doing their job
We are often so focused on responsive design & placement of leading content that we forget the basic elements that encourage subscribers to open the email.
It’s our 5th year as a sponsor of the annual Billentis report, a research initiative that looks at developments & trends in the eInvoicing & eBilling arena.
Security in the physical world involves putting a box, fence or wall around what you are trying to protect. But on email you rely on end-to-end encryption
Setting up SPF or DKIM in isolation will help towards improving your email delivery and authentication. Now we need to set up DMARC