Spotlight on Striata’s executive members. In this blog post we chat to Grant Shortridge, Technical Account Director, UK
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
Introducing Grant Shortridge, Technical Account Director, UK
Reading Room: Exploring big data
Here are some interesting articles and downloads that explore trends in Big Data technology and opportunities.
Digital intelligence for digital kids
Great advice on how parents and educators can prepare children for the digital world by helping them develop digital intelligence
Introducing our digital technology expert, Alex Papadopulos, Head of Operations
Spotlight on Striata’s executive members. In this blog post we chat to our digital expert, Alex Papadopulos, Head of Operations
Reading Room: The rise of Artificial Intelligence in finance
Read these articles/surveys for some good insight into how Artificial Intelligence is set revolutionize financial organizations
Is your email marketing campaign REALLY good to go?
Are you sending an email campaign? Wait! Before you click ‘send’, here are a few things to consider …
Introducing our digital master, Michael Wright - CEO
Spotlight on Striata’s executive members. In this blog post we chat to our digital master Michael Wright, CEO
Billentis report 2017: International market overview & forecast
Insights from the 2017 Billentis report e-billing/e-invoicing: International market overview & forecast
Reading Room: Digital transformation in banking
Fintech is the new buzzword – some articles that provide insight into how the banking sector is (or isn’t) embracing digital channels
Introducing our digital professional, Keith Russell - Director at Striata, Asia Pacific
Spotlight on Striata’s executive members. In this blog post we chat to another digital professional, Keith Russell, Director at Striata, Asia Pacific
Reading Room: The online world can be a dangerous place
Recent reports and articles on cyber-crime, security trends and online attacks
Get to know our digital expert Mia Papanicolaou - Chief Operating Officer
Spotlight on Striata’s executive members. In this blog post we chat to Mia Papanicolaou, our Chief Operating Officer and digital expert
Reading Room: Digital transformation - the journey
Articles and downloads exploring digital transformation – the challenges & trends
Introducing our digital expert, Brent Haumann - Managing Director, Africa
Spotlight on Striata’s executive members. In this blog post we chat to Brent Haumann, Managing Director, Africa
Top 10 tips for sending email as part of your CCM strategy
In her latest blog post, Mia Papanicolaou gives 10 tips on how to use email effectively to enhance all your customer communications
Reading Room: Deliverability - how to ensure optimal inbox placement
Articles and some downloads that explore all aspects of deliverability, along with tips on how to get your email campaigns into the inbox
Cyber-security is a people problem
Companies who aim to tackle cyber-security effectively need to target more of their efforts in that direction because it is very much a people problem.
Get to know our digital leader and Chief Marketing Officer (CMO), Alison Treadaway
Spotlight on Striata’s executive members. In this blog post we chat to our Chief Marketing Officer (CMO) and digital leader, Alison Treadaway.
Introducing our digital professional, Stergios Saltas - Operational Director, Africa
Spotlight on Striata’s executive members. In this blog post we chat to our Operational Director, Africa and digital professional, Stergios Saltas
Reading Room: Data privacy and why you need to be proactive
Data privacy: some practical guidelines and opinion pieces for you to review and implement
Get to know Linda Misauer - Head of Global Solutions
Spotlight on Striata’s executive members. In this blog post we chat to Linda Misauer, Head of Global Solutions and digital guru.
Transforming to a customer centric approach is easier said than done
Mia Papanicolaou addresses the potential issues organizations may face when making the customer centric transformation.
Reading Room: Email marketing trends and benchmarks
A round-up of research reports, benchmarks and trends on email marketing
Is technology integration feeding the fraudsters?
Large-scale adoption of technology requires educating users in order to diminish the opportunity it gives to phishers and fraudsters
Blockchain - 5 Tips to fast track your understanding
On his quest to learn more about blockchain technology, Brent Haumann identifies five points that would assist anyone on a similar path
The 10 Values that make Striata Awesome
Our staff helped us identify 10 values that make Striata awesome. The feedback motivated the publishing of an eBook.
Breaches could happen without you knowing - be prepared
A website, mobile app breach or vulnerability may happen without us ever knowing about it. Great password tips to help make things a little more difficult
The power of data-driven insights and the impact on email communications
Understand the full potential of Big data and how to use it for effective email communications
Does your organization have a culture of security?
How to create a culture of security in your business. Some great advice by Striata’s very own Alison Treadaway
Think beyond just responsive design for a great customer experience
The only reason why we’re designing and coding responsive emails and landing pages is for an improved customer experience.
That moment when you realize your company culture is a good one
In this post, we celebrate our company culture and discuss how we strive to continuously build, improve and preserve it.
New payment technologies increase customer expectations of online billing
New payment technologies lead the way, while some online billers still fail to meet consumer expectations
Born Digital
Our digital lifestyle is evolving, as sensors are now being embedded into products at the point of manufacture – born digital.
Our top CCM blog posts of 2016! The blog series dominated!
Our bloggers produced some awesome posts this year! Taking a look back at our two blog series, which were the most popular.
Blog series: Raising an Agile child – part 2
Techniques that will prepare your children for a career in the unpredictable technology-driven future.
Interactivity is the new frontier for digital customer communications
Achieve the next leap forward in customer communication by giving customers insight into their own data with interactive documents
The future of user authentication
Authentication is required when access to digital information is involved. This blog post looks into the future of user authentication
The future of AI is here
AI is not something to think about in the future. It is here. Why your business needs to start leveraging this technology…
Understanding online systems security – the technology and latest security updates
Understanding online systems security, the latest updates and their impact on your business.
How trends like Pokemon Go shape email marketing
Trends like Pokemon Go rise and die quickly, so ensure your brand is able to act fast. Digital communications is the way to Go
How about integrating mobile wallets and eBilling?
If customers are opening eBills on their mobile device and have a mobile wallet loaded, why should they have to pay from another channel?
Vlog series: Paving the road to paperless success - Part 4
Video blog (Vlog):Good testing and report strategies to close the loop in your paperless communication strategy
Vlog series: Paving the road to paperless success - Part 3
Video blog (Vlog): Discover mobile communication strategies that will delight your customers and keep them paperless
Email automation failure - how to plan for the unplanned
Plan for automation failure by harnessing the power of instant electronic communication – email and text (SMS) notifications
5 Ways to personalize emails for better open rates and results
Personalization alone won’t guarantee improved campaign performance. Everything else must work in tandem
Innovation - an incremental journey
Innovation is incremental. The concept of innovating is about an effective application of technology that solves both business and customer problems.
Checklist for Testing Email Marketing Campaigns
Your email marketing campaign I have been testing is about to go live. As you begin to move the mouse pointer over to the ‘send’ button, time slows down and it feels like forever but it eventually reaches its destination. Follow this testing checklist to ensure you are covered.
Why email is THE digital channel for business
61% of American workers view email as “very important” for doing their job
Have you considered the sender details?
We are often so focused on responsive design & placement of leading content that we forget the basic elements that encourage subscribers to open the email.
Insights from the 2016 “e-Invoicing/e-Billing: Digitisation & Automation” report by Billentis
It’s our 5th year as a sponsor of the annual Billentis report, a research initiative that looks at developments & trends in the eInvoicing & eBilling arena.
The importance of end-to-end encryption in protecting your information
Security in the physical world involves putting a box, fence or wall around what you are trying to protect. But on email you rely on end-to-end encryption
Authentication blog series: Part 3 - DMARC
Setting up SPF or DKIM in isolation will help towards improving your email delivery and authentication. Now we need to set up DMARC
Complexity of email blog series - Part 5: Sending emails
The strength of a digital customer communication tool is not just about sending out bulk email.
"The Power of Email in Loyalty"
A loyalty program cannot perform its function without consistent and regular communication. An ideal channel for this is email, due to its ubiquity and ability to provide a personalized customer experience.
Authentication blog series: Part 2 - Domain Keys Identified Mail (DKIM)
This post will explain the next element in the authentication framework, which is DKIM – DomainKeys Identified Mail
Can you really protect yourself from the onslaught of cybercrime?
If you adopt a sensible & consistent approach to your data security, it’s possible that phishers, hackers & fraudsters will target you next
Blog series: Complexity of email - Part 4: Email Security
There are stringent processes that should be considered when it comes to emailing documents containing confidential customer information.
How are you measuring the success of your email campaign?
Understanding the success of email campaigns – goals and outcomes
Blog series: Complexity of email - Part 3: Building and Testing Emails
Part 3 of our complexity of email blog series explores email building and testing
Authentication blog series: Part 1 – Sender Policy Framework (SPF)
SPF authenticates sending servers and provides protection against “envelope sender address” forging.
Why SA’s digital citizens should be marching for data protection
What do you think about data protection? PoPi will not dissuade spammers or scammers
Blog series: Complexity of email - Part 2: Data Management
Data management is not as simple as exporting your customer list into an Excel spreadsheet and then uploading it for your email send.
Email outlives its inventor
Ray Tomlinson passed away earlier this month from a suspected heart attack at the age of 74.
Know Your Audience: 8 Questions To Ask
It is in your best interest to understand your audiences likes, dislikes, pain points and challenges, as well as how they interact with your brand.
Understanding Email Authentication
The tools used to enable email authentication have been around for a long time, but many companies still don’t understand what they do.
Blog series: Complexity of email - Part 1: Planning your email campaign
There are so many things to consider before you embark on an email campaign. Need any help planning your email campaigns? Let’s chat
Google makes email even safer with two new features
Last week, on “Safer Internet Day” Google made the news with a number of announcements. 2GB of free drive space for those users completing a security check up and notifications regarding non-authenticated or secure transmission of email. The good news is that Striata supports both of these technologies.
Show some love! Give your automated emails a makeover this February
Often, Welcome and Transactional or eCommerce emails are set up and forgotten about, resulting in them being outdated and dare I say it …ugly.
Blog series: Complexity of email
Yes, email is complex! Our most experienced staff still have “a fear of pressing play” on an email campaign Yes, email is complex! Our most experienced staff still have “a fear of pressing play” on an email campaign
7 Myths About Mobile Email
We’ve analyzed the data, polled clients, asked the experts and come up with a list of mobile marketing myths. Ready, set, debunk…
Millennials, Mobile and Machines: Email Marketing in 2016
Outlining the trends to look out for and focus on in 2016 as part of my predictions for the year
Vlog series: Paving the road to paperless success - Part 2
You have collected your customers’ email addresses, but how do you get them to switch from paper to electronic communications?
The best and worst of festive season eMarketing in 2015 - digital style
The best and worst, the tears and the triumphs – sounds dramatic, I know, but this is festive season marketing – digital style.
The ABC’s of Email Regulations
There are a lot of rules & regulations around email distribution, that have to be followed by all ESPs. View our infographic!
Smooth email UX through storytelling
By starting with the email project brief, you can almost immediately begin writing a user focused story, which will encompass the entirety of the user experience.
Vlog series: Paving the road to paperless success - Part 1
Email collection: 4 starting points to consider before collecting emails, email address clean-up & when to start your eDocument process
Printers and electronic document delivery specialists - a match made in email
Would you like to find out more about the benefits of adding secure document delivery to your current document delivery portfolio?
Close the communication loop on your email campaigns
Find out more about Striata’s integrated response management solution and close the loop on all your marketing and business email campaigns
Apps need email like the lead role needs a supporting actor
Email is by far the best entry point to encourage downloads. If apps are the new lead actor, then email is the all-important supporting actor.
PoPi Act - the long walk to enforcement
Only the sections dealing with definitions and the establishment and activities of the Information Regulator for the PoPI Act came into effect.
Multichannel customer service: email still plays a vital role
Keep enhancing the channels that remain the high performers of customer engagement.
Why Using A No-Reply Address Is A Bad Idea
There are many reasons NOT to use a no-reply email address…
Close your multichannel gap with email
This is what your market looks like: Some customers like paper, while others prefer online self-serve. Get a multichannel communication strategy
How art can power up your automated communications
The real genius is the artistry required to make these messages powerful – a feat that involves imagination and expertise.
The 8 D's of Email Marketing
We give you eight easy steps to simplify your email marketing process…
Subject Lines that Get Results: 10 ½ Tips
Your email subject line is an invitation, a front door, a salesperson, an ambassador. It’s important, to say the least.
The challenge of complex business rules
Getting complex business rules right is a key element in the ultimate success of personalized customer communications and documents
Do your employees suffer from the winter blues?
During the winter months, it seems work becomes just that much harder for our employees.
Using animated GIFs in your emails - benefits & tips
GIF animations can help marketers highlight key messages, enhance creative and entertain readers – so, why aren’t they used more frequently in email marketing messages?
Inspiration from the Striata Technical Conference
The Striata Technical Conference 2015: Developers from across the Globe flew in to be part of this annual event. Here are some highlights…