How an omnichannel customer engagement hub accelerates the superpowers of digital communication
Read how an omnichannel customer engagement hub can accelerate the superpowers of digital communication, resulting in an enhanced customer experience
Here are all my blog posts. Enjoy the read!
Why your organisation needs an omnichannel customer engagement hub
Leverage the power of an omnichannel customer engagement hub to improve customer retention, increase customer life-time value & grow your customer base
How digital communication can boost customer engagement
Are your customers disengaged? Brent Haumann discusses 6 ways digital communication can boost customer engagement
How to ensure that your customer communications are secure
Cyber criminals are capitalising on an expanding digital environment. Discover 4 ways your organisation can ensure that your customer communications are secure
How to future-proof your customer communications strategy
Read about six technologies that will help future-proof your customer communications strategy and deliver an exceptional customer experience
Effective digital customer communication is key to building stronger relationships in insurance
A focus on building stronger relationships in insurance is key to attract and retain customers. Insurers can achieve this using digital customer communication
Why the debt world needs to leverage the power of email
Read about the power of mail – how it drives ROI, improves customer experience, lowers cost & speeds up payment. An ideal channel for the debt world
Why we should never stop talking about the value of automated communications
Automation, customer experience, communication, automated communications
A customer experience led approach surpasses operational efficiency
Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency
How to overcome CX debt and deliver a seamless customer experience
To survive, thrive, and take advantage of any economic recovery today, your organization needs to overcome CX debt & deliver a seamless customer experience
Why manufacturing customer experiences will result in a faster ROI
In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more
Manufactured experiences: designing from the ground up
In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more
Have we lost sight of the real purpose of customer communication?
Going back to the basics of communication. How to deliver communication that shifts customer behaviour & drives engagement
Re-imagining experiences within customer communication
It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!
Digital customer communication in 2021 - Our experts' predictions
We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
How has 2020 impacted your 2021 email marketing strategy?
The pandemic continues to influence our email marketing strategies. Read about 4 elements that will help ensure your email marketing strategy is successful
Best of 2020 - our top blog posts
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
How to plan for a changed customer engagement landscape
The customer engagement landscape has changed. Read how to approach your digital communication strategy for 2021 & build the ultimate customer experience
How 2020 has impacted 2021 customer communication plans
2020 Highlighted the need for digital communication, but with a new approach. Read what to consider when planning your 2021 customer communication plan
Frequent, Relevant, and Consistent Communications: Keys to Delivering a Positive Utility Customer Experience
Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more
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Striata Communications
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