We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
Here are all my blog posts. Enjoy the read!
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
Overview of an Email & More panelist discussion around email personalization. Email experts explain how you can achieve effective email personalization
Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience
Going paperless in insurance was a necessary shift before 2020, now it’s a survival issue. Mia Papanicolaou explains the benefits of paperless insurance for both the customer and the insurer
Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.
In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX
South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.
Discover who is responsible for email accessibility in your organization. Mia Papanicolaou explains which five teams in your marketing department can improve the accessibility of your emails and how.
Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.
Five trends set to disrupt the utility sector in the next five years. Utilities need to offer innovative digital solutions to remain relevant & enhance CX
Utilities - Are you offering your customers a seamless experience across all digital communication channels?
8 Steps utilities should take to ensure a seamless digital communication experience
Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
Insurers can use AI-powered communication to improve customer experience (CX), build customer relationships and foster a sense of trust.
Now is the time to audit and update emails to be accessible to all. Read about 3 areas to focus on, to make your emails more accessible