We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
Here are all my blog posts. Enjoy the read!
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
Frequent, Relevant, and Consistent Communications: Keys to Delivering a Positive Utility Customer Experience
Utilities must find the level of customer communications that’s just right to deliver a positive utility customer experience – read more
Overview of an Email & More panelist discussion around email personalization. Email experts explain how you can achieve effective email personalization
Digital transformation in utilities is a complex story. Matt Chester digs into the Trianz report to find out more
Read how the pandemic has accelerated digital transformation in financial services and the role of customer communication in ensuring successful digital initiatives
Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience
While the pandemic has disrupted the utility industry, we can also look back & recognize how it has encouraged digital innovation in utilities
Going paperless in insurance was a necessary shift before 2020, now it’s a survival issue. Mia Papanicolaou explains the benefits of paperless insurance for both the customer and the insurer
Matt Chester explains why a multi-channel communication strategy for utilities is key & discusses how utilities can leverage each digital channel’s unique strengths
Can your customers protect their own data? Ensure customer data is adequately secured – even on their devices.
The importance of digital billing and payment in utilities during the Covid-19 crisis & ways utility providers can accelerate the adoption of digital processes
Mia Papanicolaou discusses why insurers need to embrace AI in insurance communication and what insurance CX will look like in 2020 and beyond.
In her latest blog post, Mia Papanicolaou explains how utilities can leverage digital technologies to enhance their customer communications and deliver a great CX
South Africa’s POPI Act may be fully enacted in April 2020. And April 2021 is the date by which organizations must comply Learn more
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
Guest blogger, Matt Chester gives examples of how digital technology is enhancing the utility customer experience. Read more
AI-driven technologies and digital accessibility can bridge the skills gap. Alison Treadaway looks at how digital technology and accessibility empower workers with disabilities to join the workforce.
Millennials expect a level of personalization and digital engagement that the big banks aren’t delivering. Samantha Perry discusses how banks can win over millennials
Are utilities doing enough to enhance CX? Guest blogger Matt Chester, discusses how digitizing the bill-to-payment customer journey can help utilities.