We chatted to our digital customer communication experts to find out what their predictions are for digital customer communication in 2021. Read more
Here are all my blog posts. Enjoy the read!
Read our top blog posts for 2020. Our bloggers produced great content on customer communication, email marketing, POPI Act & work-from-home challenges
Read how to align and improve your customer communications, to prevent your customer from experiencing a fractured communication experience
Including email bills in your EBPP offering not only saves costs & improves CX, it also reduces DSO & improves business cash flow.
Read further to discover which of our digital customer communication blog posts were the most popular amongst our subscribers and social media followers this past year.
Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX
Watch our vlog to learn how you can leverage your chosen AI and analytics technologies to deliver hyper-personalized messages to your customers
In her latest blog post, Nicola Els explains how financial institutions can improve their customer experience (CX) with digital communication
Build it, but don’t expect them to come… In her latest blog post, Nicola Els explains why communication is key to achieving successful adoption of digital channels
Read Nicola Els’ blog post on how to use a digital maturity framework to assess where you are in digital transformation, where you want to be and how to get there.
Spotlight on Striata’s executive members. In this blog post we chat to our commercial strategist for Africa, Nicola Els
Operational messages are key to enhancing your customers’ digital experience. Elizabeth Stephen explains the value of operational messages in her latest blog post
Spotlight on Striata’s executive members. In this blog post we chat to our commercial director for the UK, James Hall
Read what our digital experts love most in their specific area of expertise
Read Michael Wright’s blog post to understand why killing email to combat phishing is just not viable & discover more effective ways to secure the email channel
Organizations must ensure the integrity of customer data security, while end users must also be wary of how they manage sensitive information & documents.