Alison Treadaway, Blogger at Striata
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Reading Room: Let’s chat about chatbots

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. There’s a lot of talk about chatbots and how they will change the service industry.  Once you start paying attention, you’ll see...

Reading Room: The impact of AI on the insurance industry

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. The insurance industry is often accused of outdated processes, leaving today’s digital customers frustrated and dissatisfied. However,...

Reading Room: Customer experience is today’s hottest business topic

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication and customer experience. Today’s focus in our Reading Room is customer experience (CX), which is currently a hot business topic. Read...

Reading Room: Exploring big data

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. Big Data is shaping the way businesses communicate and engage with their customers. Here are some interesting articles and downloads...

Reading Room: The rise of Artificial Intelligence in finance

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. Artificial Intelligence is set to change the way most organizations do business. This is no different for the financial sector, in...

Reading Room: Digital transformation in banking

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. It’s the new buzzword – Fintech – and it promises innovative technology solutions for financial services. But are banks...

Reading Room: The online world can be a dangerous place

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. Cyber crime is escalating and it’s prudent to know what is happening out there. Fortunately, lots of clever people at security-smart...

Reading Room: Digital transformation – the journey

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. I found some great content on digital transformation to share with you this week… Overcoming the digital commitment gap An...

Reading Room: Data privacy and why you need to be proactive

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication.  Don’t Expose Yourself: A Guide to Online Privacy A practical approach to fighting back against unwanted online exposure...

Reading Room: Email marketing trends and benchmarks

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication. I found some fantastic reports published by our partners / competitors on digital trends around email marketing. Worth...

The 10 Values that make Striata Awesome

Being as attentive as we are about our company culture, towards the end of 2016 we asked our staff for input into how we could improve the ‘9 Big Rules that make us Awesome’. The intention was to clarify anything ambiguous and to identify values that staff felt were...

Does your organization have a culture of security?

One of the core functions of our business is the processing of data, which means data privacy and information security are two of our highest priorities. We recently had an internal workshop with our global security manager about the idea of a ‘security culture’...

That moment when you realize your company culture is a good one

It’s sometimes hard to quantify the impact of culture on a company’s performance and achievements. Sure, you can track staff retention, productivity and satisfaction – all of which are indicators of a positive or negative culture. A negative culture is perhaps easier...

Our top CCM blog posts of 2016! The blog series dominated!

Our bloggers produced some truly awesome posts this year! I got our email data experts to do what they do best and reveal which posts delighted our subscribers and social media followers the most. The result: Our two blog series proved to be the most popular! The...

Why SA’s digital citizens should be marching for data protection

I am a digital citizen. The Internet has been part of my work space since my first job. I spend a good portion of my life online: working, chatting, collaborating, shopping, banking and reading. Every time I complete a website registration, accept a cookie or sign up...