Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference
Here are all my blog posts. Enjoy the read!
Brent Haumann explains how digital communications can enhance the customer experience and build loyalty while boosting an organization’s bottom line
Transforming your customer communications can help drive and achieve digital maturity within your organization. Understand and discover the benefits here.
In his latest blog post, Brent Haumann shares a set of guidelines which have proved invaluable when facilitating customer journey mapping workshops with our customers and in driving digital customer communication transformation.
This blog post includes an awesome video to help imagine our experience in a future altered by chatbot capabilities and interactions.
On his quest to learn more about blockchain technology, Brent Haumann identifies five points that would assist anyone on a similar path
Techniques that will prepare your children for a career in the unpredictable technology-driven future.
How to prepare our children for success in an unpredictable future
AI is not something to think about in the future. It is here. Why your business needs to start leveraging this technology…