Here are all my blog posts. Enjoy the read!

How an omnichannel customer engagement hub accelerates the superpowers of digital communication

Read how an omnichannel customer engagement hub can accelerate the superpowers of digital communication, resulting in an enhanced customer experience

Why your organisation needs an omnichannel customer engagement hub

Leverage the power of an omnichannel customer engagement hub to improve customer retention, increase customer life-time value & grow your customer base

How digital communication can boost customer engagement

Are your customers disengaged? Brent Haumann discusses 6 ways digital communication can boost customer engagement

How to future-proof your customer communications strategy

Read about six technologies that will help future-proof your customer communications strategy and deliver an exceptional customer experience

A customer experience led approach surpasses operational efficiency

Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency

How to overcome CX debt and deliver a seamless customer experience

To survive, thrive, and take advantage of any economic recovery today, your organization needs to overcome CX debt & deliver a seamless customer experience

Why manufacturing customer experiences will result in a faster ROI

In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more

Manufactured experiences: designing from the ground up

In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more

Have we lost sight of the real purpose of customer communication?

Going back to the basics of communication. How to deliver communication that shifts customer behaviour & drives engagement

Re-imagining experiences within customer communication

It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!

Designing a CX architecture for a consistent CX across all customer communication

Read how the right CX architecture can fix a fractured customer communication CX by enabling a single view of customer communication

Can you meet consumer expectations of customer communication in 2020?

In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations

Employee engagement is key to achieving a great customer experience

Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference

Want to create great customer experiences? Start with your digital communication

Brent Haumann explains how digital communications can enhance the customer experience and build loyalty while boosting an organization’s bottom line

Blog series: Raising an Agile child – part 1

How to prepare our children for success in an unpredictable future

Want to achieve real digital maturity? Get your digital communications right

Transforming your customer communications can help drive and achieve digital maturity within your organization. Understand and discover the benefits here.

Guidelines for ensuring a successful Customer Journey Mapping workshop

In his latest blog post, Brent Haumann shares a set of guidelines which have proved invaluable when facilitating customer journey mapping workshops with our customers and in driving digital customer communication transformation.