Read how an omnichannel customer engagement hub can accelerate the superpowers of digital communication, resulting in an enhanced customer experience
Here are all my blog posts. Enjoy the read!
Leverage the power of an omnichannel customer engagement hub to improve customer retention, increase customer life-time value & grow your customer base
Are your customers disengaged? Brent Haumann discusses 6 ways digital communication can boost customer engagement
Read about six technologies that will help future-proof your customer communications strategy and deliver an exceptional customer experience
Customer experience can’t be successfully achieved through operational efficiency. Read why a customer experience-led approach surpasses operational efficiency
To survive, thrive, and take advantage of any economic recovery today, your organization needs to overcome CX debt & deliver a seamless customer experience
In Part 3 of this blog series, Brent Haumann explains how manufacturing customer experiences will result in a faster ROI. Read more
In Part 2 of this blog series, Brent Haumann looks at how to design manufactured experiences from the ground up, with the goal to influence customer behaviour. Read more
Going back to the basics of communication. How to deliver communication that shifts customer behaviour & drives engagement
It’s time to begin re-imagining experiences within customer communication. Follow this great blog series to find out more!
Read how the right CX architecture can fix a fractured customer communication CX by enabling a single view of customer communication
In his latest blog post, Brent Haumann takes a look at what consumers will expect from customer communications in 2020 and how organizations can meet those expectations
Employee Experience (EX) vs Customer Experience (CX) – Read Brent Haumann’s feedback on this topic, discussed at the Customer 360Africa conference
Brent Haumann explains how digital communications can enhance the customer experience and build loyalty while boosting an organization’s bottom line
How to prepare our children for success in an unpredictable future
Transforming your customer communications can help drive and achieve digital maturity within your organization. Understand and discover the benefits here.
In his latest blog post, Brent Haumann shares a set of guidelines which have proved invaluable when facilitating customer journey mapping workshops with our customers and in driving digital customer communication transformation.
This blog post includes an awesome video to help imagine our experience in a future altered by chatbot capabilities and interactions.
On his quest to learn more about blockchain technology, Brent Haumann identifies five points that would assist anyone on a similar path
Techniques that will prepare your children for a career in the unpredictable technology-driven future.