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Meet Elizabeth Stephen, VP of Customer Engagement - Americas

Meet Elizabeth Stephen VP Of Customer Engagement

In this post in our blog series where we shine the spotlight on our executive staff members, we introduce you to Elizabeth Stephen, VP of Customer Engagement – Americas

Elizabeth says that in her comparatively short tenure at Striata, the business has gone from a little known entity to a rival amongst the CCM players. Read on to discover how Elizabeth is embracing work at Striata and life in today’s digital world…

What’s your backstory (how did you come to be working for Striata)?

My background is in educational technology. I had worked for both large ed tech firms and startups and realized that while I loved the nimbleness of a startup, I also loved the experience that a big box brand provided. So, when one of my former colleagues recommended Striata as a perfect blend of an entrepreneur-like culture with the stability of a long time brand, well I just had to learn more. Once I met the COO and CEO, it was all history and I made the leap from ed tech to the CCM space.

How has the business changed since you joined?

In my comparatively short tenure, Striata has gone from a little known entity to a rival amongst the CCM players. Analysts want to know what Striata is offering each year and we continue to impress with our client portfolio and implementations. While there is much consolidation in the CCM market, Striata continues to be the best in class solution for secure digital communications.

What has remained constant in the business since you joined?

Striata only hires the cream of the crop talent. Each person is intelligent, hardworking, and committed to the team goal. The culture thrives on this and as a result, spurs collaboration and innovation. It is truly an amazing company to work for.

What do you appreciate most about working at Striata?

Being surrounded by those who truly care about the industry, are passionate about driving digital communications into the future, and never say “that’s not in my job description”.

What’s your personal split between bills by mail and electronic bills?

All of my bills are electronic with the exception of my valet parking spot, which has no bill, just a friendly reminder from the valet attendant on the first of the month.

How often do you log into a website to view your personal documents?

I rarely log into a portal to view my documents. The only one that comes to mind is my auto insurance when I need to present my current proof of insurance. Other than this, during tax time when I am looking for financial documents to present to my accountant – that’s when I am scrambling to remember passwords to login to my online accounts.

How many bills per month do you pay through an electronic payment (ePayment) method?

All but one. My valet parking spot is cash or check only. Since I do not have any physical checks, I have to go to the ATM and withdraw cash each month.

What is the most important lesson the next generation need to learn about operating in a digital world?

A willingness to change is almost more important than becoming an expert in the present. The world changes constantly and holding onto the past will only leave you frustrated and behind the curve. Instead, ride the crest of the digital wave.

If you could give your younger self (before you became digitally active) advice on how to behave in the digital world, what would it be?

Keep it simple! UX designers create things to be user friendly. I still somehow over think and take a tad longer to learn how to use new apps.

How have you embraced technology at home?

We have embraced the IoT with a connected home that controls our thermostat, surround sound, window shades, lighting, TV, and nanny cam – all from a convenient mobile app. I can be halfway across the world and close my shades so the sun doesn’t raise the temperature inside the house. Amazon Alexa helps us order diapers when we are running low, or anything else that we need. And our new car has Apple CarPlay, providing a seamless experience of having Siri play my music, read my text messages, dial contacts and get me directions for where I need to go.

Elizabeth Stephen

Elizabeth Stephen

Vice President, Relationship Management, Aspire CCS

Liz is part of the Aspire CCS team in the US. She has a true passion for helping organizations identify their customers' needs and consulting with them to help fill those needs. Liz has for the past 8 years focused on Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals.

She is a lead consultant, workshop facilitator, blogger, and frequent speaker.

Prior to Aspire, Liz was at Striata, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.

Read more of Elizabeth's blog posts here or connect with her on the following social channels: