Canadian Utility, Whitby Hydro, chooses Striata for Electronic Bill PresentmentPublished on 08 Mar 2006
Canadian Electricity Provider, Whitby Hydro, has chosen Striata as the technology provider for its eBill Presentment initiative.
Headquartered in Johannesburg, South Africa, Striata is a leading provider of eBilling technology and services in the global market.
Striata has been offering electronic bill presentment and payment to utilities and many other industries since 1998. We are very proud to enter the Canadian market with Whitby Hydro as our first customer and look forward to driving adoption rates in this geography.
From the end of March 2006, Whitby Hydro customers will be able to have their bill delivered in the form of a secure PDF email bill. The recipient will be able to view an exact replica of their paper bill as well as link to their Internet banking for quick & easy payment.
“Whitby Hydro is continuously looking for ways to reduce billing costs while improving our customer communication. Striata’s e-billing solution meets our goals while maximizing customer enrolment,” explains Paul Elliot, Vice President of Customer Service at Whitby Hydro.”
“When selecting a billing solution, we wanted a system that could be implemented quickly and that would capture the greatest number of customers. Striata’s solution makes participation easy for customers and allows us to achieve our objectives very quickly.”
Striata CEO, Michael Wright is excited about the prospects in the North American region. “Email billing is an innovative concept to this enormous market, and we are already seeing the migration in focus from traditionally non-performing Web presentment infrastructures, to the more simple, and effective email billing offered by Striata.”
Besides the benefits to Whitby Hydro, there are many advantages to Whitby Hydro’s customers including an easy click-through to Internet banking, and the additional security inherent in the ebill process.
“eBill delivery is more immediate than post, more cost effective than Web presentment and provides significantly more opportunities to offer excellent customer service.” Wright concludes.