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Insights

Striata named a Visionary in Gartner Magic Quadrant for Customer Communications Management Software

Striata named a Visionary in Gartner Magic Quadrant for Customer Communications Management Software

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM) Software
Striata converts complex investor communications from paper to digital for Glacier, by Sanlam

Striata converts complex investor communications from paper to digital for Glacier, by Sanlam

See how we helped wealth management client, Glacier, by Sanlam achieve its digital transformation goals by moving about 3 million investor communications.
Happy Holidays and Best Wishes for 2017!

Happy Holidays and Best Wishes for 2017!

Some holiday cheer from all at Striata to end off a great 2016!
Striata solution drives paperless adoption for US utility

Striata solution drives paperless adoption for US utility

Case Study: Striata drives paperless adoption for US utility and enhances its customers’ billing experience
Striata enables secure digital communication solution for investor documents

Striata enables secure digital communication solution for investor documents

Case study: A stockbroking firm has implemented Striata’s digital customer communication solution to manage its investor documents
Billentis Report 2016: e-Invoicing/e-Billing “Digitisation & Automation”

Billentis Report 2016: e-Invoicing/e-Billing “Digitisation & Automation”

Introducing the e-Invoicing / e-Billing 2016 report by Billentis - “Digitisation & Automation.” How to succeed at your eInvoicing projects
Introducing Striata’s Secure Document Repository

Introducing Striata’s Secure Document Repository

Striata’s Secure Document Repository provides a secure, convenient, online location for organizations to store documents
InfoTrends Webinar - The Key Findings

InfoTrends Webinar - The Key Findings

Infotrends webinar based on paperless adoption white paper. Read how Striata secure document delivery helps companies go paperless
Striata’s integrated response management now streamlines document administration for call centers

Striata’s integrated response management now streamlines document administration for call centers

Read about a new feature of Striata’s Integrated Response Management application that enables easy document administration for call centers
Understanding Striata Security

Understanding Striata Security

Learn about and understand Striata Security - detailed infographic showing the security boxes that we check. Download our new Security Overview document...
The role of email in your multichannel eDocument strategy

The role of email in your multichannel eDocument strategy

Discover the role of email in a multichannel distribution strategy and how it powers eDocument retrieval
Trending: electronic delivery with highly secure and feature-rich messages

Trending: electronic delivery with highly secure and feature-rich messages

Read about the latest trends in the Customer Communications Management (CCM) and electronic delivery space
Send customer information safely in a secure, encrypted email attachment

Send customer information safely in a secure, encrypted email attachment

Read how to email customer information safely and the difference between protecting information in an email versus an attachment
Why your customers will love email bills and going paperless

Why your customers will love email bills and going paperless

Read about Striata's industry specific solutions and the great eDocument demos available for each industry. Going paperless is the way to go.
Send ALL your customer correspondence via email - it's easy

Send ALL your customer correspondence via email - it's easy

The key to successful paper turn-off is not just in replacing paper documents with electronic versions but to 'push' them to your customer
Bulk email document delivery: Build or Buy?

Bulk email document delivery: Build or Buy?

Sending high volume email documents requires experience, skills and technology in order to ensure successful delivery
3 Ways Striata Can Get You Mobile Ready

3 Ways Striata Can Get You Mobile Ready

Read how you can get your emails mobile ready - Get Striata's brand new Mobile Email Document Delivery Solution Overview
Avoid delayed payments – 5 great tips

Avoid delayed payments – 5 great tips

Tips for billing and collections departments on how to avoid delayed payments with 'push' delivery - a win in the collections space
Sending email communications? Make sure they get the results you're after!

Sending email communications? Make sure they get the results you're after!

If your goal is to drive customers to switch off paper, then leverage Striata's full spectrum of specialist skills to optimize and send email communications
Striata eConsent: Get your customers to go paperless in one click

Striata eConsent: Get your customers to go paperless in one click

Transform your paperless process to successfully drive paper turn-off, with the least amount of cost and time. Read about Striata eConsent
Sending confidential eDocuments? Striata offers highest level of trust

Sending confidential eDocuments? Striata offers highest level of trust

The need for adequate security when sending confidential eDocuments is a pre-requisite for eBilling and electronic document delivery
Email receipts: now you can connect with your in-store customers online

Email receipts: now you can connect with your in-store customers online

Transform a simple log of purchase into a powerful email trigger - it's a solution that benefits everyone in the supply chain
Fintech demo: “We were blown away by the interactive PDF eStatement”

Fintech demo: “We were blown away by the interactive PDF eStatement”

Striata took to the stage for a seven minute demo of its powerful interactive PDF eStatement at *FinovateAsia. Read about the response to the demo
9 Reasons why email is best for the delivery of confidential customer documents

9 Reasons why email is best for the delivery of confidential customer documents

See this great infographic displaying 9 reasons why email is best and the king for secure electronic document delivery
Striata ePin – safeguards the PIN from generation to distribution

Striata ePin – safeguards the PIN from generation to distribution

Read more about Striata ePIN - a secure, stand-alone PIN distribution system that safeguards the PIN from generation to distribution
eInvoicing is big business – and pretty soon it’s going to be for small business too

eInvoicing is big business – and pretty soon it’s going to be for small business too

eBilling Insight chats to Striata CEO, Michael Wright about the evolving the eInvoicing landscape, particularly for SMEs
Billentis eBilling | eInvoicing Report: Highlights

Billentis eBilling | eInvoicing Report: Highlights

The 2012 Billentis eInvoicing | eBilling Report report shows a reduction in paper and a corresponding increase in eBilling and invoicing
Striata to implement DMARC - a new standard for email authentication

Striata to implement DMARC - a new standard for email authentication

Michael Wright, CEO of Striata discusses DMARC and explains how Striata will be incorporating it into its current authentication process
eBilling: 8 innovations to watch for in 2012

eBilling: 8 innovations to watch for in 2012

eBilling innovations you should include in your strategic agenda to keep up with the dynamic eBilling revolution
eBilling adoption rates – what’s a realistic goal for 2012?

eBilling adoption rates – what’s a realistic goal for 2012?

Mike Wright, CEO, Striata, explains how an innovative consent process can boost your paper turn off rates setting eBilling adoption rates
What is your mobile billing strategy?

What is your mobile billing strategy?

In this month’s edition of eBilling Insight we discuss what your options and strategies are when considering billing in a mobile environment
Phishing in the Cloud could restrict your paperless adoption

Phishing in the Cloud could restrict your paperless adoption

Fraudsters are 'cashing in' on today's electronic migration by phishing in the cloud. See how email document delivery provides convenience and peace of mind
Paperless for B2B - it's a no-brainer

Paperless for B2B - it's a no-brainer

More B2B organizations are reaping the benefits of going paperless with electronic document delivery
Paperless adoption strategies - 3 simple ways to improve your customer data

Paperless adoption strategies - 3 simple ways to improve your customer data

The key to successful paperless adoption is to ensure that your customer data is accurate. Read about 3 strategies to improve your big data
Globally applicable EIPP and eInvoicing solutions with flexible output format

Globally applicable EIPP and eInvoicing solutions with flexible output format

This month in eBilling Insight, we look at the ideal EIPP and eInvoicing solution for large business customers and clients
Striata continues to lead the market with innovative eBilling solutions

Striata continues to lead the market with innovative eBilling solutions

How Striata continues to innovate with a focus on customer convenience through ease of use. Watch video here
Striata eStatements offer dramatically increased security

Striata eStatements offer dramatically increased security

Read how switching to eStatements results in high paperless adoption, increased traffic to your portal, cost reductions & increased security
Are you listening to your customers?

Are you listening to your customers?

Striata conducted a direct consumer survey - the results confirm that email bill/statement delivery is the choice for electronic delivery
Are eStatements still safe?

Are eStatements still safe?

Teaching consumers to differentiate between a valid email / eStatments and a fraudulent one is critical in the war against email phishing scams.
Striata launches Interactive PDF Bill and mobile one click payment at Finovate

Striata launches Interactive PDF Bill and mobile one click payment at Finovate

Striata launched 2 new products at FinovateEurope, on 01 February 2011; Its next generation interactive PDF bill & mobile one click payment
Tips to prevent your emails from being phished

Tips to prevent your emails from being phished

We investigate how easily your customers can be caught in a phishing scam & give advice on how to prevent this from happening
The future of eBilling - what are the trends?

The future of eBilling - what are the trends?

In this edition of eBilling Insight, we explain why this paperless adoption rate is so low and share our top eBilling predictions with you
4 Strategies to achieve BOTH self service portal usage AND paper suppression

4 Strategies to achieve BOTH self service portal usage AND paper suppression

Give consumers a choice of getting their eBill delivered via Striata, directly to their inbox or by registering on their self service portal
Striata's electronic messaging solutions create new marketing opportunities

Striata's electronic messaging solutions create new marketing opportunities

Striata email billing enables innovative and new marketing opportunities for the transactional online bill payment space
Why internet bankers will not go paperless

Why internet bankers will not go paperless

We explore the reasons for banks' slow uptake to go paperless and outline what they can do to turn off paper
Paperless adoption services

Paperless adoption services

Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Striata Paperless Adoption Services

Striata Paperless Adoption Services

Striata Paperless Adoption Services has successfully enabled our 200+ clients to meet their eBilling goals and objectives
Striata ePIN - Securely delivering bankcard PINs electronic

Striata ePIN - Securely delivering bankcard PINs electronic

Striata ePIN provides real business benefits, including improved customer service, cost savings, and peace of mind to all parties
Email - the strongest medium for online billing

Email - the strongest medium for online billing

The email medium continues to provide a valuable channel of communication to the customer and this is unlikely to change in the near future
The Power of Transpromo Marketing

The Power of Transpromo Marketing

Transpromo Marketing - incorporating marketing offers within transactional communication, has proven to be effective for many industries
Utilities Slash Billing Costs

Utilities Slash Billing Costs

Utilities that have implemented email billing are seeing a surge in electronic payments and paper turn off. Cut billing costs and switch to email!
Dramatically faster electronic payments for Striata clients

Dramatically faster electronic payments for Striata clients

How optimizing electronic billing processes dramatically reduces DSO by cutting the time it takes to send customers' bills & elicit payment
Analyst Insights - eBilling and eStatements

Analyst Insights - eBilling and eStatements

Forrester research found that more than 55% of online checking, savings, and credit card customers are now receiving eStatements
Push' Email Billing and your Online Strategy

Push' Email Billing and your Online Strategy

Adding email bill presentment and payment in conjunction with online self-service, alleviates the phishing concerns that inhibit adoption
Striata eDocument Delivery enables insurers to realize significant savings

Striata eDocument Delivery enables insurers to realize significant savings

Insurance companies are using Striata solutions to replace paper with electronic documents, delivered to customer and broker inboxes
What is your carbon footprint?

What is your carbon footprint?

eBilling is the ultimate win-win environmental/carbon footrprint policy. It all comes down to picking an eBilling strategy that drives user adoption
eBilling reduces time and expense when collecting payments

eBilling reduces time and expense when collecting payments

Sending secure payment reminder notices via email dramatically reduces the time and expense involved in collecting delinquent payments
Innovative Messaging Solutions for Financial Services

Innovative Messaging Solutions for Financial Services

Leveraging customer touch-points: Innovative messaging solutions for financial services
eBilling gains momentum in Canada as businesses look for new ways to go green

eBilling gains momentum in Canada as businesses look for new ways to go green

With consumers demanding environmentally friendly options, Canadian businesses are finding ways to go green and switching to eBilling to reduce their carbon footprint.
Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Paper Cuts - by Carol Ellison: CRM Magazine August 2007

Survey shows more customers are going to their keyboards instead of their mailboxes to collect and pay bills
eBilling Adoption Examined

eBilling Adoption Examined

There's no logical nor practical reason why your bills are not in your inbox, and it is only a matter of time before they are. Here comes eBilling adoption!
The Underlying Technologies of Electronic Document Delivery and Billing

The Underlying Technologies of Electronic Document Delivery and Billing

The technologies and processes involved in an electronic document delivery & billing projects
Phishing and Identity Theft

Phishing and Identity Theft

How to safely use email to communicate with your banking clients, while reducing phishing attacks and identity theft by 98.5%
The Fundamental Business Drivers for Electronic Billing

The Fundamental Business Drivers for Electronic Billing

4 Reasons why companies offer Electronic Bill Presentment & Payment, both to consumers and business customers. What are your key business drivers?
Electronic B2B Invoice Presentment & Payment (EIPP)

Electronic B2B Invoice Presentment & Payment (EIPP)

With email presentment and payment technology, you are able to deliver your invoices, electronically and securely to your corporate customer
eBilling Spurs International Growth for Striata

eBilling Spurs International Growth for Striata

Electronic Bill Presentment and Payment technology is spearheading global growth for Striata, international electronic messaging specialist
Electronic Communication Goals

Electronic Communication Goals

Learn about the goals of any electronic communication strategy, as well as the opportunities and benefits of various applications
Inbound Email Management for North American Utilities

Inbound Email Management for North American Utilities

All billers will eventually need to handle incoming mass email and mobile phone messages in a systemized, efficient & reportable manner
Significant Contact Centre Cost Reduction

Significant Contact Centre Cost Reduction

It is more convenient for consumers, and more efficient for your company, to handle queries via email than over the phone. Reduce costs and improve your contact centre
Customer Aggregation

Customer Aggregation

Billers need to get close to the familiarity of paper billing - by delivering bills and statements directly into customers' inboxes
Optimum Email Formats

Optimum Email Formats

While HTML still seems to be the format of choice for email communicators there are ways to ensure your emails don't get blocked or stripped
Email Billing Re-introduced

Email Billing Re-introduced

A high level introduction of Striata's Electronic Bill Presentment & Payment solution and summary of this concept
A Telecommunications Case Study

A Telecommunications Case Study

Telecommunications case study: consumer & corporate mobile phone bills delivered via encrypted email (‘PUSH’ ebilling) directly into the recipient’s inbox.
Managing your Email Database

Managing your Email Database

To capture and efficiently manage a customer's contact information, is the most critical & fundamental aspect of digital communication
Electronic Customer Communication Applications

Electronic Customer Communication Applications

Electronic mediums to reduce customer communication costs, speed up message delivery & receipt, improve ROI and reduce the turn around time
Implementing Electronic Bill Presentment and Payment

Implementing Electronic Bill Presentment and Payment

Learn more about implementing Electronic Bill Presentment and Payment and its disadvantages and advantages
eBilling/eStatements for Financial Institutions

eBilling/eStatements for Financial Institutions

Industry focus: Financial. Extensive opportunities for securely encrypted email communication, statements & billing
eBilling for Telecommunication Service Providers

eBilling for Telecommunication Service Providers

Industry focus: The telecommunications industry. Adoption strategies, secure eBilling and eBill marketing opportunites
Email Billing in 2006 - What to expect

Email Billing in 2006 - What to expect

The main feature of this Newsflash is updated email billing statistics for the USA for the period ending December 2005 and what to expect in 2006
Striata Encryption Options for Email Billing

Striata Encryption Options for Email Billing

Striata offers highly secure and efficient document encryption & security options for Email Billing / Invoicing
A North American Gas and Electric Utility Corporate eBilling ROI

A North American Gas and Electric Utility Corporate eBilling ROI

This North American utility will save a minimum of $44 per corporate customer, per annum. What is your eBilling ROI?
Maximizing inbox placement

Maximizing inbox placement

List of technologies and techniques used to block spam and prevent fraudulent email from being delivered is insightful to ensure inbox placement
Simple, Secure B2B eInvoices Presentment and Payment

Simple, Secure B2B eInvoices Presentment and Payment

With email 'presentment and payment' technology, you can deliver eInvoices, electronically and securely to your corporate customer
Powerful, personalizable eMarketing for Electronic Billers

Powerful, personalizable eMarketing for Electronic Billers

Email billing allows extensive, personalized marketing 'up and cross sell' opportunities.
Achieving maximum paper truncation / suppression

Achieving maximum paper truncation / suppression

One of the key objectives of any electronic billing project is to maximize the paper suppression.
The easier they are, the faster I’ll pay them

The easier they are, the faster I’ll pay them

Striata recently ran a pilot implementation for a major North American utility company, the results proved the value of eBilling and faster bill payments
Is eBilling Delivering the Goods?

Is eBilling Delivering the Goods?

The cost saving and return on investment potential of eBilling is undisputed. The challenge is to realize the deliverability and these savings
A North American Utility Email Billing Case Study

A North American Utility Email Billing Case Study

A large electric utility in MA, used Striata to deliver its electric bills to customers via secure email, with a unique payment option
Two Factor Authentication Using Mobile Devices

Two Factor Authentication Using Mobile Devices

The move to Two Factor Authentication has been driven by the need to have an alternative channel / device for functionality such as innovations and payments
Customer Aggregation - the future of eBill convenience

Customer Aggregation - the future of eBill convenience

The ‘inbox’ is the new postbox and it is only a matter of time before all communication is delivered directly there. Customer Aggregation is key ...
Short Message Service (SMS) / Wireless Text Message Applications for Billers

Short Message Service (SMS) / Wireless Text Message Applications for Billers

Mobile text messages (SMS) enable messages to be exchanged within seconds. There are many applications for Billers and banks alike
eBill Payment Strategies for 2005

eBill Payment Strategies for 2005

An innovative payment mechanism that is set to change the way that Biller’s take electronic payments and drive significant customer adoption
Gathering your customer’s email address

Gathering your customer’s email address

Cost effective strategies to gather and maintain an accurate, current database of your customer’s email addresses
Two-Click, No Registration, eBill Presentment AND Payment

Two-Click, No Registration, eBill Presentment AND Payment

In this article, we show how it is possible to achieve two-click EBPP with no customer pre-registration
eBill penetration - gaining significant customer adoption

eBill penetration - gaining significant customer adoption

To drive significant eBill adoption you need to make it as easy as possible for your customer to receive & pay their bill electronically
The Inbox – Your Postbox of the 21st Century

The Inbox – Your Postbox of the 21st Century

It's only a matter of time before billers are going to combine both ‘push’ & ‘pull’ Electronic Bill Presentment and Payment strategies for maximum customer adoption
Email BillPay ~ one click, no registration convenience

Email BillPay ~ one click, no registration convenience

Introducing a new payment option - payment directly from within an email bill, without customer pre-registration and a website visit