Insurers need to improve their customer communications. Mia Papanicolaou discusses the need for a digital-first, customer centric approach in the insurance industries
Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.
In his latest blog post, Mike Wright discusses why and how companies, digitally-savvy or not, need to make the move towards digital customer communications.
Take proactive measures to secure your own online personal and payment data. Great tips by Alison Treadaway on how to be your own privacy watchdog
Discover the tools and techniques needed to guard against cyber attacks and to ensure you are covered with multiple layers of defense.
Discover some key guidelines to help you in your quest for digital safety and how to avoid being a victim of digital crime.
Education will help protect children against the risk to cyber threats, but building awareness and a safe support network is also crucial. Read on to discover how …
First impressions count! Dori-Jo Bonner discusses the importance of a welcome email, the elements that make up a good one and how to motivate sharing of your content and help you build a loyal customer base.
In this blog post, our CEO,Mike Wright, discusses Open Banking, how it could affect you and why it is a threat to your data security
In his latest blog post, Brent Haumann shares a set of guidelines which have proved invaluable when facilitating customer journey mapping workshops with our customers and in driving digital customer communication transformation.
Communication is a key factor in managing customer experience. Use regular email communications to enhance customer experience and drive loyalty during your customers’ journey with your business.
A look into the new Gmail features, which will help you work safer, smarter and more efficiently. Features include improved spam warnings, Smart Reply, Inline buttons and more
Utilities need to switch to digital customer communications. They are lagging behind on digitizing customer service processes, customers are disengaged & paperless adoption is stagnating. Read more here.
Alex Papadopulos wraps up the work life balance blog series in a really cool, short video – take a look
Lack of sleep can have serious consequences in the work-life balance – Alex Papadopulos shares some tips on how to get into the sleep habit in post 6 of our #WorkLifeBalance blog series
In this post, the fifth in our #WorkLifeBalance blog series by Alex Papadopulos, he gives a ‘taste’ of why fast food tends to be the easy route and shares some tips on how to improve your eating habits at work.
A day at the office shouldn’t mean a day sitting in your chair. Alex Papadopulos shares some great tips on how to get active at work in post 4 of his #WorkLifeBalance blog series
AMP for email will soon be coming to Gmail. This is an opportunity that will enable even more interactivity in both eBilling and marketing emails
How to create a great ‘work from home’ environment. Exploring the challenges & some great advice – Post 3: #WorkLifeBalance blog series
How to identify and acknowledge the signs that your work-life balance is out of whack and ways to break out of that cycle if it is. Read why you should work to live and not live to work
The pros and cons of working from home – first in a blog series focusing on the home office worker and what makes up an ideal work environment
Technology will continue to drive exponential change in the future digital workplace, so it’s essential that children learn how to learn and collaborate through these changes.
Discover if and how GDPR will impact your business, understand the consent process, how best to obtain it and lots more great advice on getting ready for the regulation.
What does 2018 hold for email marketing? Read this blog post to discover which digital trends and predictions will immediately impact your marketing efforts as well as results.
Mortgage customers are leaving because of poor customer service. Discover how mortgage companies can use email to increase customer satisfaction & retention
As subscriber’s inboxes get fuller, wish lists get longer and budgets get tighter, it’s our chance to do what we do best – make memorable emails.
Which digital channels are the best for business communications? How to enhance the customer experience using the right social media channels and chat apps.
Email marketing is evolving every year and it remains a valuable tool for marketers. Read on for trends set to shape this dynamic marketing field in 2018.
Many FSP’s have stopped including links in their emails mostly because of phishing concerns; but omitting links in marketing emails means lost opportunities
Spotlight on Striata’s executive members. In this blog post, we have a chat with our HR specialist, Esmari du Plessis.
Today, improving the customer experience should be top priority for any organization – read on to discover what we can expect in 2018
In this post, we feature some of our best blog posts which proved to be very popular amongst our subscribers and social media followers this year. Read on!
Read on to discover more about the security challenges facing IoT, and how to prevent them – whether you are a consumer, business or product manager
Pushing customer communications remains popular, but giving customer communication choice of channels is still key to successful digital transformation.
A curation of content relating to the GDPR. Read on to learn how it will impact organizations globally and how your business can prepare for it.
A look back at the data breaches that have occurred this year, as well as the resultant implications and risks. Are you well-covered and secure?
Read more about RCS – part of new, more advanced mobile messaging standard, designed to improve the current messaging functionality on your phone
Studies show that Millennials use email quite extensively. Read on to find out more and for some great tips on how best to engage this generation with marketing emails
Promising opportunities for future digital leaders or natives and a unique example of a youth embracing digital technology
Data driven analytics and insights help organizations better understand their customers & grow their business. Read on for some great info on data analytics
It’s crucial that your email marketing data strategy addresses the changes that lie ahead. 5 key factors that will impact your email marketing data in 2018.
There is no doubt that data plays a key role in either the success or demise of your email campaigns. Hence the value of Big Data in email marketing …
Discover the cause of poor delivery and engagement due to the consequence of bad data and why you need to focus more on data quality, not quantity.
Discover the ‘Superpowers’ of the digital universe. Improve the customer experience using AI to analyze Big Data, which is largely enhanced by IoT
This blog post includes an awesome video to help imagine our experience in a future altered by chatbot capabilities and interactions.
Poor quality data or lack of data is a challenge faced by many organizations. Read on for some tips and insight into data hygiene and management …
Spotlight on Striata’s executive members. In this blog post, we chat to Elizabeth Stephen, VP of Customer Engagement – Americas
Have you heard about chatbots? They are appearing everywhere – Read on to discover which chatbots are being noticed and why you may consider them too.
How digital transformation and customer experience is shaping organizations internally, including C-level functions
Reading Room: How digital transformation is shaping organizations internally - including job functions
Read how the digital age is evolving, how digital transformation is shaping organizations and how digital needs of employers are changing.
Time for insurers and insurance customers to embrace digital transformation. Mia Papanicolaou explains they should use email to spearhead digital engagement.
Great articles and a report that deals with the influence Artificial Intelligence has on the insurance industry and its customer’s experience
This Infographic provides everything you need to know about AI to enhance your digital transformation journey
A short round up of articles exploring anything and everything to do with digital transformation in the insurance industry.
In this post, where we shine the spotlight on our executive staff members, we introduce you to our operational guru, Lucy Lehmann, Head of Operations, UK.
How digital technology is disrupting various industries and driving marketing trends in banking, financial services and insurance (BFSI)
How to optimize the mobile customer experience. Here are some important factors to consider to improve you mobile engagement game.
Spotlight on Striata’s executive members. In this blog post we chat to Jacqui Michelson – Chief Financial Officer.
Spotlight on Striata’s executive members. In this blog post we chat to Ross Sibbald, Commercial Director in South Africa
Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication & customer experience.
Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital customer communications.
Spotlight on Striata’s executive members. In this blog post we chat to Dori-Jo Bonner – Account Strategist, Africa
The massive growth in new banking customers however, provides a great opportunity for bankers to default them to eStatements.
Read this blog post to discover how our Secure Document Presentation solution will enable you to present interactive documents online, securely.
Spotlight on Striata’s executive members. In this blog post we chat to Grant Shortridge, Technical Account Director, UK
Here are some interesting articles and downloads that explore trends in Big Data technology and opportunities.
Great advice on how parents and educators can prepare children for the digital world by helping them develop digital intelligence
Spotlight on Striata’s executive members. In this blog post we chat to our digital expert, Alex Papadopulos, Head of Operations
Read these articles/surveys for some good insight into how Artificial Intelligence is set revolutionize financial organizations
Are you sending an email campaign? Wait! Before you click ‘send’, here are a few things to consider …
Spotlight on Striata’s executive members. In this blog post we chat to our digital master Michael Wright, CEO
Insights from the 2017 Billentis report e-billing/e-invoicing: International market overview & forecast
Fintech is the new buzzword – some articles that provide insight into how the banking sector is (or isn’t) embracing digital channels
Spotlight on Striata’s executive members. In this blog post we chat to another digital professional, Keith Russell, Director at Striata, Asia Pacific
Recent reports and articles on cyber-crime, security trends and online attacks
Spotlight on Striata’s executive members. In this blog post we chat to Mia Papanicolaou, our Chief Operating Officer and digital expert
Articles and downloads exploring digital transformation – the challenges & trends
Spotlight on Striata’s executive members. In this blog post we chat to Brent Haumann, Managing Director, Africa
In her latest blog post, Mia Papanicolaou gives 10 tips on how to use email effectively to enhance all your customer communications
Articles and some downloads that explore all aspects of deliverability, along with tips on how to get your email campaigns into the inbox
Companies who aim to tackle cyber-security effectively need to target more of their efforts in that direction because it is very much a people problem.
Spotlight on Striata’s executive members. In this blog post we chat to our Chief Marketing Officer (CMO) and digital leader, Alison Treadaway.
Spotlight on Striata’s executive members. In this blog post we chat to our Operational Director, Africa and digital professional, Stergios Saltas
Data privacy: some practical guidelines and opinion pieces for you to review and implement
Spotlight on Striata’s executive members. In this blog post we chat to Linda Misauer, Head of Global Solutions and digital guru.
Mia Papanicolaou addresses the potential issues organizations may face when making the customer centric transformation.
A round-up of research reports, benchmarks and trends on email marketing
Large-scale adoption of technology requires educating users in order to diminish the opportunity it gives to phishers and fraudsters
On his quest to learn more about blockchain technology, Brent Haumann identifies five points that would assist anyone on a similar path
Our staff helped us identify 10 values that make Striata awesome. The feedback motivated the publishing of an eBook.
A website, mobile app breach or vulnerability may happen without us ever knowing about it. Great password tips to help make things a little more difficult