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How to tell if your company’s digital CX is fractured

Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.

What happens when communicators lose sight of humans?

Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.

Can AI-powered communications improve insurance touch-points?

Insurers can use AI-powered communication to improve customer experience (CX), build customer relationships and foster a sense of trust.

Striata’s expert bloggers discuss and share tips on various topics related to digital customer communications.

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Customer Communication
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