Digital transformation is driving change in many industries and the utility industry is certainly not immune. While this industry has been operating successfully for many years on its legacy systems and processes, new advancements in technology and ‘behind the meter’ needs and expectations of its consumer base, are set to force rapid changes. Read on to discover how this industry can win over a new generation of utility customers.
Digital Strategy for Utilities
The utilities sector has previously lagged behind other industries in the critical areas of digitalization, data analytics and customer engagement. Many utility providers have not fully grasped the risk of digital disruption in their sector, however, this article suggests that changes will reshape the industry within the next decade. While some digital enhancements will impact operations, others will go ‘beyond the meter’ to enhance the customer experience. Read on for tips on how to implement a successful digital strategy for utilities.
- Publisher: Bain and Company
- Access: Public
- Download: None
Utility 2.0 - Winning over the next generation of utility customers
There are various transformational forces driving change in the utilities industry.This is not only spurred by advances in technology, but also the the changing needs and expectations of its consumer base. It is noted in this article that the next generation of utility customers have higher expectations, seek two-way communication through various channels during their lifecycle with their utility provider, as well as “transactive platforms”. Also included, are some great tips on “how to stay ahead of the curve.” All the points addressed in this article are based on a survey undertaken by Deloitte. The key findings are also summarized and presented in a very neat infographic, which is available for download.
- Publisher: Deloitte
- Access: Public
- Download: Survey – PDF (1.78MB) & Infographic – PDF (336.84KB)
Digital Transformation: Focus on the Utilities industry
This article addresses both the challenges and opportunities for digital transformation in the utilities sector, with a specific focus on enabling technologies. Included is a great infographic, which highlights the major considerations in utility supply, network and retail. The article links to additional resources on Slideshare – including a Capgemini presentation and a white paper by Cisco & BT – both looking at how smart technologies are set to transform the sector.
- Publisher: i-Scoop
- Access: Public
- Download: Infographic – PDF (1.61MB)
Alison Treadaway
Vice President, Marketing, Striata, a Doxim Company
She joined the Striata in 2002, and served as Managing Director of the African region for 13 years. Prior to this, Alison’s experience in Internet-related solutions included marketing and sales positions at Internet Solutions and Dimension Data.
Alison has 24 years of experience in the ICT sector. She holds a Bachelor of Arts (Languages, WITS) and a Post-graduate Diploma in Business Administration (WITS Business School).
Read more of Alison's blog posts here or connect with her on the following social channels:
