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Let's chat about chatbots

Published on 13 Sep 2017

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication.

There’s a lot of talk about chatbots and how they will change the service industry.  Once you start paying attention, you’ll see chatbots popping up in many different sectors: from online shopping, banking and fashion, to healthcare and weather. The purpose of a chatbot can be serious, fun or functional – read on below to see which chatbots are being noticed and why…

Facebook Messenger

The 5 Best Facebook Messenger Bots You Should Try Immediately

There are apparently more than 100,000 bots available on Facebook Messenger! From the top 5 mentioned in this article, I had a chat to Poncho regarding the weather (it knew about Hurricane Irma); asked HealthTap a question about age spots (for a friend!) and tried unsuccessfully to generate my own meme on MemeGenerator Bot. An interesting read, but browsing the web and social media for information still seems quicker.

Chat bots and customer experience

Bots for the greater good: 6 chatbots making the world a better place

Great article about chatbots that have been created for altruistic reasons – to make the world a better place. Starting with ‘The World’s First Robot Lawyer’ which offers to help with issues relating to parking tickets, evictions, bankruptcies, and repossessions. If the first bot can’t help with your legal troubles, try the Woebot, a chatbot therapist that is available to listen and empathize 24 hours a day.

  • Publisher: IBM
  • Access: Public
  • Download: none
Email Marketing

Chatbots and service industry - towards a better customer experience

I liked this article because it gives examples of intelligent chatbots in a range of service industries like healthcare, hospitality, fashion and finance. If you haven’t been through the customer experience of interacting with a chatbot yet, pick your industry and try one of the featured chatbots. It might spark an idea of how you could use a chatbot in your business.

  • Publisher: Maruti Tech Labs
  • Access: Public
  • Download: None
Alison Treadaway

Alison Treadaway

Vice President, Marketing, Striata, a Doxim Company

She joined the Striata in 2002, and served as Managing Director of the African region for 13 years. Prior to this, Alison’s experience in Internet-related solutions included marketing and sales positions at Internet Solutions and Dimension Data.

Alison has 24 years of experience in the ICT sector. She holds a Bachelor of Arts (Languages, WITS) and a Post-graduate Diploma in Business Administration (WITS Business School).

Read more of Alison's blog posts here or connect with her on the following social channels: