• Subscribe   
  • Subscribe   

Engage your retail customers with digital receipts and interactive loyalty statements

Please enter your details to get the Retail demo(s) emailed to you:

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of sending you a demo and/or contacting you (if requested).
  • We will not share or publish your information or process it for any other reason.
  • Once your request is fulfilled, we will either delete your information or request your consent for further processing.
  • Please find additional information in our Privacy policy.
View our Terms of use | Protected by reCAPTCHA.
Engage your retail customers with digital receipts and interactive loyalty statements

Today’s digital-savvy consumer has the power and ability to buy what they want, when they want and how they want. Retail shoppers, whether online or instore, expect a great customer experience, before, during and after they shop.

To stand out from the clutter retail marketers need to ensure that their content is present at the precise location and moment, that members want to engage. The best way to achieve this is through hyper-personalized and relevant customer communications. 

Add to this the convenience of a digital receipt (who wants all that paper crammed into a wallet?). Sending retail receipts by email opens new engagement opportunities and creates a powerful customer touchpoint.

Experience it for yourself!

Demo - Retail receipt and loyalty statement

Send yourself a demo of our retail receipt and loyalty statement showcasing how customers can view a retail receipt, find out their loyalty tier, view personalized discounts, and update their details on any device.

Demo - Mobile screens

Scroll down to view sample screens of an interactive insurance document, viewed on a mobile phone.

Resources

Jump to a list of posts, articles, and whitepapers on enhancing the customer experience for retail and loyalty customers through digital communication.

Demo – Mobile screens


Transaction details

Viewing transaction details of the purchase.

Product information

Accessing more information on the purchased product.

Product options

Viewing relevant product offerings, as well as discounts / coupons.

Loyalty program

Reviewing loyalty program & accumulated points information.

Customer feedback

Giving customer feedback / rate experience & product.

Social sharing

Sharing purchase information on social media platforms.

Direct Marketing

Promote relevant products to existing customers.

Demo – Interactive retail receipt and loyalty statement


 

Get a retail receipt and loyalty statement sent to your inbox.

The following user features are showcased in the demos:

 

Demo 1 - Retail Receipt and Loyalty Statement - PDF
  1. Cover email with secure PDF attachment
  2. Open secure statement using password or shared secret
  3. Interactive, clickable PDF experience
  4. Table of contents (anchor tags)
  5. Statement includes:
    • Explanation of Benefits
    • Claim Details
    • Rights of Review & Appeal (form submission)
    • Send a Message (form submission)
    • Glossary of Terms
Demo 2 - Retail Receipt and Loyalty Statement - PDF to online
  1. Cover email with secure PDF attachment
  2. Open secure statement using a password or shared secret
  3. Interactive, clickable PDF experience
  4. From the PDF, click through to secure, personalized website experience
  5. Encrypted statement includes:
    • Latest purchase receipt
    • Statement of loyalty points
    • Tier information
    • How the scheme works
    • Member discounts
    • Reward partners
    • Update personal details
Demo 3 - Retail Receipt and Loyalty Statement - EMC

This demo requires a once off download of the Striata Reader app

  1. Cover email with secure encrypted EMC attachment
  2. Striata Reader download instructions
  3. Open secure statement using a password or shared secret
  4. Interactive, clickable experience (offline)
  5. Encrypted statement includes:
    • Latest purchase receipt
    • Statement of loyalty points
    • Tier information
    • How the scheme works
    • Member discounts
    • Reward partners
    • Update personal details

Experience it for yourself!

Please enter your details to get the Retail demo(s) emailed to you:

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of sending you a demo and/or contacting you (if requested).
  • We will not share or publish your information or process it for any other reason.
  • Once your request is fulfilled, we will either delete your information or request your consent for further processing.
  • Please find additional information in our Privacy policy.
View our Terms of use | Protected by reCAPTCHA.

Resources


The future of loyalty is digital

Loyalty programs make for powerful marketing tools, but modern programs must go beyond awarding points and appeal to an individual’s needs for personalized experiences and deeper engagement. Read this whitepaper to discover why digital is a great fit for loyalty, and how you can enhance member experience through hyper-personalized and relevant customer communications.

Customer engagement and loyalty

Most loyalty programs battle to engage customers beyond the basic transactions. Low customer engagement leads to a poor experience and customers are more likely to switch brands as a result. Enter the Reading Room to understand why customer loyalty is not achieved by only focusing on driving repeat purchases, but also creating a great, personalized, customer experience.

3 Top reasons to start sending email receipts

Asking a customer for their email address in order for you to issue an email receipt is a sure-fire way to get an accurate path to your customer’s inbox. If a correct address is the only way a customer will be able to return an item, you can bet your bottom dollar that you will be given the correct information. Your customer receives a better experience and news on promotions, while you get sales and loyalty

8 Ways email can improve your customers’ online shopping experience

Many retailers have failed to offer a comparable customer experience when shopping in-store and online. It’s evident that online shoppers want convenience and a great experience. Here are some ways email can be used to improve your customers’ online shopping experience: before, during and after they shop.

The success of today’s loyalty programs is all about member engagement

To make sure a loyalty program stands out from the clutter and remains relevant, loyalty marketers need to ensure that their content is present at the precise location and moment, that members want to engage. The key to engagement lies in achieving a balance between the right level of program complexity and ease of use. This balance is created and supported by regular, informative and contextual communications.