Telecommunication providers can transform the relationship with customers through consistent, relevant and useful digital communication.
Start by sending customers a bill by email that includes a quick payment process. This is convenient for the customer and reduces expenses for the telecom provider. The enhanced customer experience will boost paper turn-off rates.
See for yourself!
Demo - Interactive telecom bill
Send yourself a sample demo of our secure, interactive telecom bill, showcasing how customers can pay, update details and see usage graphs, on any device.
Demo - Mobile screens
Scroll down to view sample screens of a utility Bill presented as an interactive document and viewed on a mobile phone. See security screens, bill payment screens, transaction details and more.
Resources
Jump to our blog and read articles/whitepapers on digital communication and enhancing the customer experience for telecom customers.
Interactive telecom bill – mobile screens
Demo – Interactive utility bill
Get a sample telecom bill sent to your inbox.
The following user experiences are showcased in the demos:
Demo 1 - PDF Statement - Online
- Cover email with summary PDF attachment
- Open secure statement using password or shared secret
- Interactive, clickable PDF experience
- From the PDF summary, click through to online statement
- Secure, personalized website experience
- Online statement includes:
- Bill summary
- Ability to make a payment
- Set up usage alerts
- Transaction detail (sortable)
- Usage graphs
- Downloadable spreadsheet formats
- Update details
Demo 2 - Secure EMC eBill - Email
This demo requires a once off download of the Striata Reader app
- Cover email with secure encrypted EMC attachment
- Striata Reader download instructions
- Open secure statement using password or shared secret
- Interactive, clickable experience (offline)
- Encrypted email statement includes:
- Bill summary
- Ability to pay Amount Due
- Set up custom usage alerts
- Transaction detail (sortable)
- Usage graphs
- Downloadable spreadsheet formats
- Update details
Experience it for yourself!
Resources
Digital Disruption in Telecommunications
After the initial decades of dizzying growth and exponential profits, network operators and downstream providers must reinvent their core business to capture a larger slice of today’s digital consumer lifestyle.
Striata eBilling Solution Overview
Give your customers the option of receiving their billing information digitally, in a way that is useful and easy to navigate. The convenience of an electronic bill will prompt customers to turn off paper – reducing your billing costs and encouraging the use of digital self-service channels.