Utilities - get paid faster!
Let your customers pay directly from their utility billTransform your utility bill into a great customer experience
Keeping the power on or the water flowing is no longer a guarantee that utility customers will be satisfied with their providers. Heightened consumer expectations, new technologies and environmental pressures are some of the main drivers of change in this sector.Utilities can transform the relationship with customers through consistent, relevant and useful digital communication. Start by sending customers a utility bill by email that includes a quick bill payment process. This improves customer convenience and reduces time and expense for the utility.
See for yourself !
With the ‘power’ in the hands of the consumer, utility providers must evolve in order to delight their customers with a great customer experience (CX).
Demo - Interactive utility bill
Send yourself a sample demo of our secure, interactive utility bill, showcasing how customers can pay, update details and set payment reminders, on any device.
Demo - Mobile screens
Scroll down to view sample screens of a utility Bill presented as an interactive document and viewed on a mobile phone. See security screens, bill payment screens, transaction details and more.
Video - Interactive utility bill
Sit back and watch as we take you through our interactive utility bill, showing interactive content, setting payment reminders and bill payment.
Digital communications
Not sure where to start? Jump to a list of all the communications that a utility could migrate to digital.
Resources
Jump to our blog and read articles/whitepapers on digital communication and enhancing the customer experience for utilities.
Testimonials
Read testimonials from utilities that have implemented our utility eBill and bill payment process.
Interactive utility bill – mobile screens
Secure documents
Unlocking the secure document using a shared secret.
Making a payment
Making a payment from within the bill.
Payment reminders
Setting up payment reminders.
Lodging disputes
Lodging disputes on individual line items.
Transaction details
Downloading a data file containing transaction details.
Updating details
Updating personal details from within the bill.
One click payments
Paying with one click from a mobile device.
Direct Marketing
Help your customers get the most of their services.
Demo – Interactive utility bill
Get a sample utility bill sent to your inbox.
A number of user experiences are showcased in the utility bill demos.
View each below:
Demo 1 - PDF Statement - Online
- Cover email with summary PDF attachment
- Open secure statement using password or shared secret
- Interactive, clickable PDF experience
- From the PDF summary, click through to online statement
- Secure, personalized website experience
- Online statement includes:
- Bill summary
- Ability to make a payment
- Set up usage alerts
- Transaction detail (sortable)
- Usage graphs
- Downloadable spreadsheet formats
- Update details
Demo 2 - Secure EMC eBill - Email
This demo requires a once off download of the Striata Reader app
- Cover email with secure encrypted EMC attachment
- Striata Reader download instructions
- Open secure statement using password or shared secret
- Interactive, clickable experience (offline)
- Encrypted email statement includes:
- Bill summary
- Ability to pay Amount Due
- Set up custom usage alerts
- Transaction detail (sortable)
- Usage graphs
- Downloadable spreadsheet formats
- Update details
Experience it for yourself!
Video – Interactive utility bill
Testimonials
CPS Energy
“CPS Energy’s business customers have looked forward to an electronic solution for some time now and we are very excited to offer them secure eBilling as the best solution to meet their complex needs,”
– Web Solutions Manager, CPS Energy
IREA
“Electronic billing and online payments complement each other really well. With eBill, instead of checking your mailbox, you check your e-mail. With eBills, consumers have the option of making an electronic payment instead of writing a check. The end goal is to go as electronic as we can while giving our consumers more options.”
– Administrator of Special Projects, IREA (Striata & Speedpay® service client)
Nicor Gas
“Nicor Gas’ experience with Striata has been a solid business partnership – for both the business and IT. The initial implementation employed best-practice project management processes, resulting in a successful go-live. This track record continued through Striata’s ongoing system support practices and enhancement request efforts. As you can see, the company is pleased with the Striata partnership and is confident in their capabilities – all the way up to executive leadership levels.”
– Director – Credit, Collections & Remittance, Nicor Gas
Keen to find out what we can do for your business?
Resources
Why aren’t utilities converting to paperless processes?
While some utility providers have made moves to provide limited services through online portals, utilities haven’t progressed as much as other sectors on digitizing customer service processes. However, adoption of paperless processes in this sector isn’t inhibited by security and regulatory concerns, as it has been in many other industries, but rather by limited digital engagement, which has caused stagnation in digital document growth.
Utilities need a digital transformation strategy that delivers a great customer experience
A major factor in a great CX is digital communication. Utilities need to change the way they communicate with their customers – something as simple as knowing a customer’s preferred channel of communication for a particular message or task, goes a long way. Customers want a personalized experience, with customized offers, services and products.
Digital transformation for utilities: what does the consumer want?
It is evident that consumers are driving digital transformation in the utility sector. Why? Their service expectations have evolved, thanks to providers in other sectors that are already using digital technologies and processes to enhance customer service.
Digital Communications
Utilities can transform the relationship with customers through consistent, relevant and useful digital communication across the customer journey, including:
- Welcome and onboarding messages
- Outage notifications by text message
- Usage notifications by text message
- Monthly utility bills by email
- Payment reminders by email or text
- Past due notices by email or text
- Collections notices by email or text
- Ability to pay bills from within the bill or with a single click on a mobile
- Payment confirmation notices by email or text