Utility bills don’t have to be plain, boring or confusing. Delight your customers by providing a secure, interactive, useful digital document that helps them pay, update details and set payment reminders – whether on their desktop or mobile device. The enhanced customer experience will boost your paper turn-off rates and deliver a significant reduction in your customer communication expenses.
Providing consent for future digital communication.
Unlocking the secure document using a shared secret.
Making a payment from within the bill.
Setting up payment reminders.
Lodging disputes on individual line items.
Downloading a data file containing transaction details.
Updating personal details from within the bill.
Paying with one click from a mobile device.
Help your customers get the most of their services.
What some of our utilities services clients have to say:
“CPS Energy’s business customers have looked forward to an electronic solution for some time now and we are very excited to offer them secure eBilling as the best solution to meet their complex needs.” Stephanie Ewing, Web Solutions Manager, CPS Energy.
“Electronic billing and online payments complement each other really well. With eBills, instead of checking your mailbox, you check your e-mail. With eBills, consumers have the option of making an electronic payment instead of writing a check. The end goal is to go as electronic as we can while giving our consumers more options.” Administrator of Special Projects, IREA (Striata & Speedpay® service client).
“Nicor Gas’ experience with Striata has been a solid business partnership – for both the business and IT. The initial implementation employed best-practice project management processes, resulting in a successful go-live. This track record continued through Striata’s ongoing system support practices and enhancement request efforts. As you can see, the company is pleased with the Striata partnership and is confident in their capabilities – all the way up to executive leadership levels.” Director – Credit, Collections & Remittance, Nicor Gas.
“When selecting an eBilling solution, we wanted a system that could be implemented quickly and capture the greatest number of customers. Striata’s solution makes customer participation easy and allowed us to achieve our objectives very rapidly.” Vice President of Customer Services, Whitby Hydro.