Company/Vendor collaboration is key to achieving human-centered communication. Nicola Els explains why.
Here are all my blog posts. Enjoy the read!
Focus on these 4 areas to achieve human-centered communication. Nicola Els provides valuable insight into putting humans back at the center of communication
Communicators are losing sight of the most important thing – humans. Nicola Els provides valuable insight in a 3-part blog series on human-centered communication.
Misaligned communication may be impacting your customer experience. Nicola Els provides valuable insight into recognizing when your digital CX is fractured.
In her latest blog post, Nicola Els explains how financial institutions can improve their customer experience (CX) with digital communication
Build it, but don’t expect them to come… In her latest blog post, Nicola Els explains why communication is key to achieving successful adoption of digital channels
Read Nicola Els’ blog post on how to use a digital maturity framework to assess where you are in digital transformation, where you want to be and how to get there.