Michael Wright, Blogger at Striata
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The challenge of complex business rules

It’s the small arrows on a flowchart that are the killers. In every project, these little arrows that depict data moving from one process to another, often result in massive amounts of work. Generally, they entail complex business rules that need significant...

Insights to a paperless future

This year, the 2015 Billentis report is a 150 page + tome of facts and figures. It’s also the bible in terms of the developments and trends in the eInvoicing and eBilling world in lieu of anything else. What’s changed in the last year that brings with it the hint of a...

Google, Gmail and the Pony Express of billing

“Google is working on an offering for the electronic billing market,” so says Re/code in a review of a confidential document they had access to. Dubbed ‘Pony Express’ for now, it is a service that allows customers to receive and pay their bills within the Gmail...

5 Tips on how to be more vigilant about online security

Our frenetic lives can lull us into a false sense of security. We have become accustomed to technology making everything easier, literally at the tips of our fingers. We could be forgiven for assuming that someone else is taking care of the nuts and bolts, the...

Billentis Report 2014 – E-Invoicing|E-Billing

There are over 500 billion bills/invoices exchanged globally each year according to the 2014 Billentis report. This number is significantly up on last year (383 billion) but it’s more to do with improved research rather than organic growth. Some salient points:...

Low customer effort vs customer delight – which wins loyalty?

But what if there were an even more important factor influencing customer loyalty? Could ‘making it easy’ for your customer have a fundamental impact? BT’s Nicola Millard thinks so. In her blog on customer loyalty she points out that the level of...

Google, Digital Mailboxes and the long tail of billing

I’m actively following the PR hype about Digital Mailboxes with wide-eyed anticipation – just waiting for Google (through Gmail) to announce its intentions in this space. Indeed, I’m somewhat perplexed that it hasn’t already done so. Perhaps it’s just following a...

The 2012 Paperless Banking Challenge: Interim results

The 2012 paperless banking challenge. Here’s a reminder of the three projects: The Paperless banking challenge interim results Bank A: This project was over before it began. The web portal team took over the project and didn’t want any interference with their...

5 Reasons why PDF will be the saviour of eBilling and eInvoicing

A key point of this argument is that the bulk of eInvoicing will be done between SME’s and that they will most likely utilise PDF as the format and email as the transport layer. Why PDF is the perfect format for eBilling and eInvoicing: 1. PDF is the accepted...

Saving trees – killing the Post Office

Death of an institution In the last five years, the US Postal Service has seen its mail drop by 43.1 billion pieces. No business can survive such a radical drop in demand for its services and hope to continue business as usual. In the UK there is constant talk about...

eBilling: greenwashing is hogwash

eBilling is “green” – everyone knows this. It’s a truism so obvious and self-evident that it is hardly worth mentioning. So, for eBilling to be attacked as ‘greenwashing’ seems disingenuous to say the least, especially coming from a...

Your eStatement is ready – click here to be phished!

For years I’ve been saying that the ‘PULL’ model of eStatements is a prime target for phishing. Conditioning customers to click on a link to view their bank statement will eventually pique the interest of the phishers who replicate the process but...