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Keith Russell

Here are all my blog posts. Enjoy the read!

Trending: Mobile payment

Sending an eBill without an embedded payment facility is like sending a birthday invite without putting the address on it. Cue the Mobile payment

If Disney did eBilling…

Taking the fundamental Disney approach to customer service and apply it to eBilling, what would you get? Hammer House of Horrors? Magic?

eBilling for Silverbacks

Why not investigate how your older customers interact with your current billing technology? Most countries are dealing with an aging population …

What is customer service anyway?

Seventy percent of persons from higher-income households ($125,000 +) are more loyal to companies that offer rewards programs and great customer service.