Electronic billing and payment is proven to achieve faster payment cycles. By offering an easy electronic payment option, you can improve your customer experience and reduce days sales outstanding (DSO) too.
We partner with various payment providers globally, to give your customers the ability to pay their bill securely from a desktop or mobile device.
You can also automate your collections process using triggered messages to prompt delinquent customers to pay faster, and to avoid incurring collections charges.
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Digital communication ties these critical digital transformation elements together
Digital communication is also what will enable the greatest degree of success of digital transformation initiatives.
Driving customers to digital channels protects them from the risks of using physical ones, something that needs to be strongly and clearly communicated. Likewise, the precautions in place at physical locations and changes like opening hours, special queues for the elderly or vulnerable and so on, need to be communicated, regularly, across multiple channels.
In the longer term, digital communication is what will link clients to their financial advisors, through whichever channel the customer prefers. Financial services companies need to keep their regulatory obligations and compliance in mind as they transition to these channels more fully.
How financial services companies respond to COVID-19 and embrace the resultant transformation to digital, will have a lasting impact not only on their own success but their customers communication will be key in driving this.
Digital communication ties these critical digital transformation elements together
Digital communication is also what will enable the greatest degree of success of digital transformation initiatives.
Driving customers to digital channels protects them from the risks of using physical ones, something that needs to be strongly and clearly communicated. Likewise, the precautions in place at physical locations and changes like opening hours, special queues for the elderly or vulnerable and so on, need to be communicated, regularly, across multiple channels.
In the longer term, digital communication is what will link clients to their financial advisors, through whichever channel the customer prefers. Financial services companies need to keep their regulatory obligations and compliance in mind as they transition to these channels more fully.
How financial services companies respond to COVID-19 and embrace the resultant transformation to digital, will have a lasting impact not only on their own success but their customers communication will be key in driving this.
Switch your customers to electronic bill payment and get paid faster
The advantages of electronic bill delivery and payment extend beyond faster payments:
Cost savings
You will realize significant cost savings when you deliver bills electronically and give customers an uncomplicated, user friendly way to pay.
Convenience
Repeat customers can make an immediate electronic payment directly from their email, without a long registration process.
Customer satisfaction
Increase customer satisfaction by providing an enhanced experience when customers pay their bills on both mobile and desktop devices.
Striata Why Buy Striata Fact Sheet
Why companies choose Striata for all their customer communication needs.