Create digital communications that enhance customer experience
The real power of digital is creating true one-to-one communication based on relevant and engaging content that grabs the recipient’s attention.
An engaging communication that is personalized and relevant is the foundation of a good customer experience.
Let us design and compose exceptional, secure, digital communications for your business. Data is protected at all points of the journey, from source system through our application processing and to the recipient via multichannel delivery or collection.
We bring extensive knowledge of digital best practice in template design, data segmentation and message composition; and a software application that manages your multichannel messaging initiatives.
Create communications that enhance your customer experience
We will help you improve customer engagement through the design and composition of hyper-personalized messages:
Our design approach is digital-first. We will ensure your message templates look great, adhere to digital best practice and email accessibility guidelines and work well, regardless of which delivery channel, output format or device your customer selects as their preference.
Our composition engine takes multiple input feeds and generates a range of output formats based on the complexity of your data, the security required and the preferred delivery channel.
We are able to provide you with hyper-personalized, customized messages by applying composition rules to segment your custom data based on elements such as specific template requirements and messaging preference indicators.
Based on the confidentiality of your data and the capabilities of the selected channel, our solution applies the appropriate security layer so that your customer’s personal information is protected every step of the way.
White Paper: Can you deliver hyper-personalized messages
Hyper-personalization – Yes! BUT can you deliver that message in a way that maximizes engagement?
The Value of Operational Messages White Paper
Learn how to align all your customer communications to extend your brand and ensure a great CX – get the white paper.
Want to create great customer experiences? Start with your digital communication
Brent Haumann explains how digital communications can enhance the customer experience and build loyalty while boosting an organization’s bottom line.
Improve the customer experience with secure document delivery today