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IREA Case Study

Case Study

IREA improves adoption of paperless billing with Striata’s solution

Client Challenge

IREA needed to improve customer experience and save on operational costs by moving customers onto a paperless billing process.

Striata Solution

Striata implemented an improved bill, delivered by email, with a mobile or one-click payment option.

Details about the challenge

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Driving eBill Adoption

Over the first 5 years, IREA’s paperless adoption increased from 14% – 30%.
A massive 45% of IREA customers are now paperless against an industry norm of 15-20%.

Improved Days Sales Outstanding

Striata’s paperless billing solutions have helped IREA reduce their average DSO from 10 days to 9 days.

  • 37% of customers pay within 3 days of receiving the eBill
  • 57% of customers now pay within the first week

Customers Are Choosing Easy Payment Options

On average, 24% of customers are now paying through Striata’s mobile and one-click payment channels:

%

eBill PDF

%

One-click

%

Mobi site

Helpful resources

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Reduce your DSO

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Take the DSO quiz

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Watch our Utilities Demo

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Let's Work Together!

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