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How AI powered customer communications can enhance CX in insurance White Paper
To remain competitive, insurers need to invest heavily in technologies that improve customer experience. Read how AI powered customer communications can help insurers achieve a great CX.
White Paper: The future of loyalty is digital
Loyalty Marketers must embrace digital communication to stand out from the crowd. Read how you can start implementing digital customer communication techniques
Digital Transformation Catalyst for Insurance
Insurers are acutely aware of the sheer amount of paperwork involved with any one customer. From policy documents and endorsements, bills, proposal forms and cover notes - let alone the exchanges for claims and the back and forth between insurer, broker and policy holder.
Striata Security Overview
As a digital communication specialist, our reputation is built on our ability to keep the information entrusted to us, safe and secure. We know that information security is not a destination - it is a journey we take alongside our clients, to constantly mitigate the many risks of an ever-changing cyber landscape.
White Paper: Digital Maturity
Digitally transforming a business's communication processes is a massive undertaking. It requires new and upgraded technologies, top to bottom change management and the transformation of internal (employee) and external (customer) interactions.
Striata List Manager Summary Overview
List Manager gives digital campaign managers control over the creation of datasets from your master database, including the ability to segment and extract a recipient list, quickly and easily.
Striata Paperless Adoption for Utilities Insight
Consumers want customized services and personalized communication from their utility providers and paperless processes are key to meeting this expectation.
Striata Text Messaging Fact Sheet
With Striata's text messaging solution, you can send automated, time sensitive messages such as banking alerts, security notifications and transactional triggers. It is also ideal for the delivery of concise information, such as reference numbers, booking confirmations and account balances.
Exploring Customer Retention In The Mortgage Industry Insight
Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.
Social Media Integration One Pager
Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.
Striata Data Privacy White Paper
The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security
Email Marketing Data Quality Insight
Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.
Digital Engagement in the Insurance Industry Insight
Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.
Top 10 principles of effective email communications - presentation
Mia Papaniclaou presented the Top 10 Principles of Email Marketing at this year's Xploration Conference. She shares her insight on those very principles. Download this presenation to use them as a checklist for your email marketing campaigns.
Enhancing the customer experience through interactive email documents
From paper to digtial and from digital to an exceptional customer experience through interactive email. Moving the boundaries of what digtial offers your customers. Michael Wright presents at the 2017 Xploration conference in Orlando USA.
Striata Build vs Buy Fact Sheet
The concept of bulk eDocument delivery appears to be simple at the outset. It entices some companies to attempt a self-build, or piece together an assortment of products that supply parts of a solution. However, there are large expenses involved in managing a bulk messaging server, and a host of supporting services required to ensure the success of bulk eDocument delivery
Striata Data Security Fact Sheet
Data Security is of the utmost importance to any Enterprise customer. Due to massive data breaches in both the financial and healthcare sectors, data security professionals have been very conservative when evaluating vendor solutions. As a result of these data breaches and the risk associated with passing data, it is important for us to clearly communicate the layers of data security involved with our eDocument delivery solution.
Striata Phishing Fact Sheet
Phishing attacks are scam emails sent to consumers in hopes of luring them to provide private account information via a link in the email to a dummy site. This in turn would be used for fraud, identity theft or other nefarious activity.
Striata Push and Pull Fact Sheet
Paperless preferences require a Push or Pull process and the argument is alive and well in terms of defining the differences. Simply put, in the world of email you need to be asking if you are pushing information to the customer or pulling them to view it online.
Striata Secure Document Repository Summary Overview
In today's digital world, multichannel delivery is a requirement for an omni-channel customer experience. Customers expect to access their personal documents via multiple channels, including email, secure web portals, mobile applications and by calling a customer service center.
Striata Why Buy Striata Fact Sheet
Despite 10+ years of offering paperless programs through website portals, most companies have achieved disappointing paperless adoption rates. Even with annual growth rates of paperless adoption dwindling at 1-2%, companies continue using the same paperless strategy (send them to the website!) over and over again, yet expect different results.