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Technical Support Engineer

Job Description: Technical Support Engineer
Employed by: Striata Communications Solutions

Daily Operational Task Management

  • The daily planning and management of assigned operational processes, repeat campaigns and automated projects
  • Pro-actively monitor all weekly and monthly scheduled runs
  • Pro-actively detect errors or failures and raise the necessary flags
  • Daily problem solving and identifying critical issues with ease
  • Ensure issues are tracked, reported on and resolved in a timely manner
  • Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
  • Testing of deliverables and quality assurance
  • Proactive monitoring of daily/weekly/monthly tasks
  • Daily troubleshooting
  • Direct the operational service function so that the team, capabilities, tools and processes support the professional image of Striata;
  • Ensure that the Operational Service function operates in an efficient manner;
  • Ensure that the high quality of production is upheld, maintaining consistently high standards for the team and the company;
  • Ensure the professional development and readiness of the team;
  • Manage the evolution of the team’s technology needs and marketing technology capabilities;
  • Work with the Head of Operations to promote and implement best practices, processes and procedures;
  • Identify and propose areas of improvement throughout the production workflow;
  • Delegate projects/tasks to subordinates;
  • Point of escalation for the team members to assist in resolving issues;
  • Suggests areas for improvement in internal processes along with possible solutions;
  • Facilitates effective team interaction;
  • Manages the process of innovative change

Feedback and Reporting

The Technical Support Engineer will be responsible for giving accurate and regular feedback to management. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:

  • Expected runs for the week
  • Confirmed runs
  • Tasks completed
  • Tasks pending
  • Tasks overdue
  • Reasons
  • Infrastructure issues
  • Resolutions for Downtime

General

  • Identifying new functionality requirements or design requests and feeding these back to the application development team.
  • General knowledge of the industry and keeping up to date with any current advancements and change.

Required skills, experience and qualifications:

  • Relevant IT qualification (NQF level 5 or 6)
  • 5-6 years’ relevant working experience on Linux systems administration
  • Working experience in network, DNS, VPN and DHCP administration
  • Excellent verbal and written communications skills
  • Excellent time management skills
  • Familiar with Windows environment
  • Fully proficient on Virtualization & Cloud Services
  • Experience in Network & Security Administration is an added advantage
  • Sound knowledge of a Relational (MySQL (5.x), database design Performance and Query tuning is a must
  • Prior experience in a technical leadership position

Other

  • The Technical Support Engineer will be responsible for any other functions that management may require from time to time

 

Interested in this position?

Application for Technical Support Engineer

Nurturing our unique company culture and preserving the right work ethic are very important to us. In addition to reviewing your résumé, we'd like to know why you want to work at Striata. If we like your application, we'll contact you.

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of considering your job application and contacting you if necessary.
  • We will not share or publish your information or process it for any other reason.
  • We advise you to remove all personal information (ID number, etc) from your CV except for your initial and surname.
  • Only provide your contact details in the secure web form.
  • If you do not hear from us within 5 working days, please consider your application unsuccessful.
  • If your application is successful, we will request your consent for further processing.
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Interested in this position?

Application for Technical Support Engineer

Nurturing our unique company culture and preserving the right work ethic are very important to us. In addition to reviewing your résumé, we'd like to know why you want to work at Striata. If we like your application, we'll contact you.

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of considering your job application and contacting you if necessary.
  • We will not share or publish your information or process it for any other reason.
  • We advise you to remove all personal information (ID number, etc) from your CV except for your initial and surname.
  • Only provide your contact details in the secure web form.
  • If you do not hear from us within 5 working days, please consider your application unsuccessful.
  • If your application is successful, we will request your consent for further processing.
  • Please find additional information in our Privacy policy.
View our Terms of use | Protected by reCAPTCHA.