eSurvey
Striata’s eSurvey tool is used for full length surveys or snap polls, as a means of gathering information on customer satisfaction, or their likes and dislikes.

The solution encourages the customer to complete feedback forms and questionnaires from the web or within an email browser.

Surveys can be sent to the client base within an email, making it easier for the user to provide information, as well as to simply capture responses and provide the results in real-time.

All information is captured and stored in a database for analysis and inference. The results of the survey can be presented in real-time online, or sent to the company on a weekly / monthly basis.

Questions should be easy to complete, making use of drop down boxes, radio buttons or check boxes.

Snap polls can be used to promote interaction with a customer from within an email newsletter. Questions and answers are short and results can be shown to each recipient, as soon as they submit their answer.