eBilling Newsletter

Send customer information safely in a secure, encrypted email attachment

July 15, 2014

Email as a channel has to date NOT been a secure method of communication which is why it wasn’t, and still isn’t, a good idea to use email to send personal information like identification numbers or bank account details. eBillingContinue Reading

Why your customers will love email bills and going paperless

May 13, 2014

Experience Striata email document delivery solutions  via great, functional industry specific demos that are accessible and available via the new Striata website. eBilling Insight  focuses on Striata’s industry specific solutions and  the great eDocument demos available  for each industry… TheContinue Reading

Striata has a new groove!

March 19, 2014

We recently revisited our positioning to ensure our messages to market are still relevant.  Through this exercise, we realized it was time to give our brand a ‘facelift’ – without losing our identity. This led to the creation of aContinue Reading

Send ALL your customer correspondence via email – it’s easy

December 3, 2013

The first thing you probably think about when cutting your paper costs is turning off paper bills and statements and sending them via email instead… But what about all other forms of customer correspondence? To truly realize great savings fromContinue Reading

Bulk email document delivery: Build or Buy?

October 8, 2013

The concept of bulk eDocument delivery appears to be simple – “we manage our own Exchange Server, so why not?” This sentiment entices some companies to attempt a self-build, or piece together an assortment of products that supply parts ofContinue Reading

ROI calculator – instant estimate on how much you can reduce your billing costs by

August 20, 2013

Eliminate paper, printing, mailing, manual processing and your operating costs by 65-85% – the key to reduced billing costs is successful eBilling adoption. Delivering secure electronic documents to customers will drive significant customer adoption of your paperless strategy. eBilling InsightContinue Reading

Want maximum paperless adoption? Give your eBills a ‘Push’!

July 11, 2013

eBilling promises significant cost savings, yet many organizations have failed to achieve this because of low customer adoption. This is due to complicated registration processes associated with traditional ‘pull’ eBilling solutions, requiring customers to log-on to a website to viewContinue Reading

Avoid delayed payments – 5 great tips

June 4, 2013

Forgetting usernames and passwords when trying to access eBills online means your customers will more than likely delay payment as well. eBilling Insight reviews Sarah Appelby’s tips for billing and collections departments on how to avoid delayed payments with ‘push’Continue Reading

Sending email communications? Make sure they get the results you’re after!

May 9, 2013

There is no need to employ a myriad of skills or expect your portal / digital staff to be specialists in the field of email messaging – Striata can provide all the services required to make your email campaigns aContinue Reading

Striata eConsent: Get your customers to go paperless in one-click

April 11, 2013

Transform your paperless process to successfully drive paper turn-off, with the least amount of cost and time. All it takes is one-click from your customer… Striata eConsent is a simple, registration-free process that moves customers to electronic documents and getsContinue Reading

Sending confidential eDocuments? Striata offers highest level of trust

March 7, 2013

The need for adequate security when delivering a confidential document is a pre-requisite for any eBilling and electronic document delivery project.eBilling Insight reviews Striata’s Authentication & Security Solution Overview document. It is vital for the sender that only the intendedContinue Reading

Email receipts: now you can connect with your in-store customers online

February 5, 2013

Transform a simple log of purchase into a powerful email trigger – send your customer’s receipt via email. The advantages span from you, the retailer, to your customer, which makes it a solution that benefits everyone in the supply chain.Continue Reading

3 Ways Striata Can Get You Mobile Ready

January 16, 2013

Designing for mobile is extremely important in any email strategy, as it guarantees the highest level of engagement from the end customer – more than them just opening the email. This month eBilling Insight introduces Striata’s brand new Mobile EmailContinue Reading

Fintech demo: “We were blown away by the interactive PDF eStatement”

November 26, 2012

Striata took to the stage for a seven minute demo of its powerful interactive PDF bill at *FinovateAsia in Singapore on 06 November 2012. eBilling Insight covers the reaction to Striata’s demo. Most banks and large companies have developed onlineContinue Reading

Barclaycard go live with Striata eStatements

October 4, 2012

Barclaycard UK customers are now able to receive their statements directly and securely in their inboxes. eBilling Insight focuses on this exciting development. Barclaycard UK, part of Barclays Retail and Business Banking, a global payment business, has recently gone liveContinue Reading

9 Reasons why email is best for the delivery of confidential customer documents

September 4, 2012

The advantages of email are clear, yet it seems many of its clear advantages are not being utilized when it comes to communicating with customers on confidential matters – such as sending them a statement or insurance contract document. InContinue Reading

Striata & Western Union launch Mobile eBill Presentment & Payment solution

August 7, 2012

Western Union customers are now able to view and pay their bills directly from their mobile devices in just one click. In this month’s edition of eBilling Insight, we chat to Garin Toren, COO Striata, about this innovative mobile eBillContinue Reading

Striata ePin – safeguards the PIN from generation to distribution

July 3, 2012

The ability to securely deliver PINs to cardholders while reducing the cost of delivery is a priority for every card issuer and financial service provider. Sending PINs through traditional mail is costly, time consuming, and more importantly, highly insecure. InContinue Reading

eInvoicing is big business – and pretty soon it’s going to be for small business too

June 5, 2012

To date, eInvoicing has been the realm of large enterprises that have the capital and IT budgets to implement bespoke industry solutions, but the future of eInvoicing is getting brighter for SMEs. eBilling Insight chats to Striata CEO, Michael WrightContinue Reading

Billentis eBilling | eInvoicing Report: Highlights

May 3, 2012

Europe’s public sector would save €40 billion per year by converting paper bills and invoices to electronic processes – this is the opening observation in the 2012 Billentis eInvoicing | eBilling Report. In this edition of eBilling Insight, we presentContinue Reading

Striata to implement DMARC – a new standard for email authentication

April 11, 2012

In this edition of eBilling Insight, we speak to Michael Wright, CEO of Striata who explains what DMARC is and how Striata will be incorporating it into its current authentication process. DMARC: Domain-based Message Authentication, Reporting, and Conformance – itContinue Reading

eBilling: 8 innovations to watch for in 2012

March 6, 2012

In this edition of eBilling Insight, we present the latest eBilling innovations that are ready to hit the market in 2012. Keep up with this dynamic eBilling revolution, by including these in your strategic agenda this year… 1. Mobile BillingContinue Reading

eBilling adoption rates – what’s a realistic goal for 2012?

February 10, 2012

As an eBilling practitioner, the bad news is that you are probably falling short of your target numbers for paper turn off. The good news is that it’s not your fault – but this may not prevent you from gettingContinue Reading

What is your mobile billing strategy?

January 1, 2012

With so much hype around the influence of mobile devices on eBilling and eDocument Delivery, along with the significant increase in Smartphone usage, the following question arises: which technology should you invest your resources in next? In this month’s editionContinue Reading

Securitas selects Striata eBill delivery and payment

December 6, 2011

International security company Securitas, offers its customers email bill delivery and payment through Striata BillPay. eBilling Insight discusses what lead Securitas to seek a paperless billing alternative and the benefits they will experience as a result. “Delivery and late paymentContinue Reading

Phishing in the Cloud restricts paperless adoption

November 1, 2011

It’s no secret that fraudsters are ‘cashing in’ on today’s explosive electronic migration. As more cutomer data and documents are moved to the “Cloud”, the security requirements and risks are becoming more difficult. Increasingly, customer data is being exposed online,Continue Reading

Paperless for B2B – it’s a no-brainer

October 7, 2011

Secure electronic document delivery has proven to be an ideal solution for B2C organizations with large customer bases. However, more and more B2B organizations are also reaping the benefits of going paperless. B2B organizations with small customer bases, but highContinue Reading

Paperless adoption strategies – 3 simple ways to improve your customer data

August 2, 2011

The success of your online strategy depends on your customer uptake. The key to successful paperless adoption is to ensure that your customer data is accurate. In this edition of eBilling Insight, we outline 3 strategies to improve your data.Continue Reading

Globally applicable EIPP and eInvoicing solutions with flexible output format

July 7, 2011

Today, businesses are faced with an increasing number of requests to provide their bills to each customer’s preferred eInvoicing portal. Electronic Invoice Presentation and Payment (EIPP) previously focused on the building and managing of self-service processes; using a manual orContinue Reading

Striata continues to lead the market with innovative eBilling solutions

June 7, 2011

In this month’s edition of eBilling Insight we look at how Striata continues to innovate with a focus on customer convenience through ease of use. Striata’s new mobile one-click payment is an industry first, bringing one-click eBill payment to theContinue Reading

Striata eStatements offer dramatically increased security

May 3, 2011

Find out how switching to eStatements results in higher than average paperless adoption, increased traffic to your portal and immediate, hard cost reductions plus dramatically increased security – all in this month’s edition of eBilling Insight. Striata eStatements make senseContinue Reading

Are you listening to your customers?

April 5, 2011

During February 2011, Striata conducted a direct consumer survey in order to answer one critical question: “How would you most prefer to electronically receive your house bills and bank statements?” This edition of eBilling Insight discusses the results of theContinue Reading

Are eStatements still safe?

March 1, 2011

Phishing is a global concern for financial institutions and other billers. When offering customers the convenience of eBilling, Billers also want to ensure that the solution successfully combats the risk of phishing and fraud. This edition of eBilling Insight asks,Continue Reading

Striata launches Interactive PDF Bill and mobile one-click payment at Finovate

February 1, 2011

Striata will be launching two new products at FinovateEurope, which is taking place in London today 01 February 2011; Striata’s next generation Interactive PDF bill solution and mobile one-click payment. Search Twitter for #finovate to catch up on the tweetsContinue Reading

Striata powers eBilling & ePolicy distribution at PURE

January 11, 2011

Striata recently announced the successful completion and launch of a new eDelivery program for Privilege Underwriters Reciprocal Exchange (PURE). PURE, a reciprocal insurer dedicated to meeting the personal insurance needs of successful families, is anticipating increased customer convenience and satisfaction,Continue Reading

Tips to prevent your emails from being phished

December 7, 2010

It is becoming more evident that the ‘PULL’ model of eStatements is a prime target for phishing. Conditioning customers to click on a link and login to view their bank statement piques the interest of phishers who then replicate theContinue Reading

The future of eBilling – what are the trends?

October 5, 2010

In our experience as a global organization, we have noted a glass ceiling of around 15% paperless adoption in the various geographies and across the 3 verticals in which we operate, namely; Telcos, Financial Services and Utilities. In this editionContinue Reading

4 Strategies to achieve BOTH self service portal usage AND paper suppression

September 7, 2010

A large wireless telecommunications client of Striata North America recently queried whether they should either give their consumers a choice of getting their eBill delivered via Striata, directly to their inbox (as a secure attachment), or by registering on theirContinue Reading

Striata’s electronic messaging solutions create new marketing opportunities

August 3, 2010

Email billing enables innovative marketing opportunities for transactional online bill payment. Traditional statement ‘stuffers’ are replaced with trackable, personalised interactive offers. In this edition of eBilling Insight, we look at why Striata’s transpromo messaging solutions are more effective than traditionalContinue Reading

City of Tallahassee Suppresses 17% Paper Bills in 18 months

July 7, 2010

Florida municipal utility, the City of Tallahassee, Your Own Utilities, exceeded its 3-year paper bill suppression target in just 10 months. This edition of eBilling insight covers the full story of how this was achieved. Reducing paper and postage throughContinue Reading

Why internet bankers will not go paperless

June 1, 2010

Despite intensive efforts by banks to convert their internet banking clients to paperless statements, adoption statistics remain below 15%. In this month’s edition of eBilling Insight, we explore the reasons for this slow uptake of paperless adoption and outline whatContinue Reading

Striata Paperless Adoption Services

May 4, 2010

Striata Paperless Adoption Services Intermountain Rural Electric Association (IREA) is one of the largest and fastest-growing electric distribution cooperatives in the United States. With Striata Paperless Adoption Services, IREA has successfully turned off 19% of their total paper bills inContinue Reading

Understanding Paperless Adoption Barriers

April 6, 2010

Consumer Paper Suppression – Understanding the Adoption Barriers The internet and email have made an incredible impact on our lives, completely changing the way we communicate. Billions of emails and SMS messages are sent everyday, replacing letters and postcards, yetContinue Reading

MultiChoice achieves 46% ROI in one month

March 2, 2010

“Striata acquisition campaign brings MultiChoice 67% monthly savings” MultiChoice provides premium digital media entertainment, content and services to multiple devices which includes Pay TV subscriber services to over 2.4 million customers throughout Africa. They are one of the outstanding examplesContinue Reading

Striata ePIN – Securely delivering bankcard PINs electronically

February 3, 2010

“Safeguarding the customer’s PIN, from generation to distribution” The ability to securely deliver PINs to cardholders while reducing the cost of delivery is a priority for every card issuer and financial service provider. Sending PINs through traditional mail is costly,Continue Reading

Email – the strongest medium for online billing

February 2, 2010

Email is far from being a dying medium of communication, especially when one speaks of electronic bills, statements and other customer notifications as is argued in this month’s edition of eBilling Insight. Email usage continues to increase globally. Although growthContinue Reading

United Water wins Utility Innovation Award with Striata eBilling

December 1, 2009

United Water Wins the NAWC Management 2009 Innovation Award Competition with eBilling from Striata and Western Union Dennis Ciemniecki, President of United Water’s Regulated Business accepted the first place award recognizing innovative programs that promote better water service, wider recognitionContinue Reading

Plymouth Rock Make Life Easier with Striata eDocument Delivery

November 10, 2009

Plymouth Rock Insurance Companies “Make Life Easier” with Striata eDocument Delivery Plymouth Rock, High Point, Palisades, Pilgrim, Mt. Washington and Bunker Hill Insurance companies have all chosen Striata to securely deliver electronic policies, renewals, bills and statements. New York, NovemberContinue Reading

IREA turns off 17% of all Paper Bills in 12 months

October 6, 2009

Intermountain Rural Electric Association (IREA) turns off 17% of all Paper Bills in 12 months Striata Email Bill Presentment and Payment, in partnership with Western Union Global Payment Services, has enabled IREA to suppress four times more paper bills thanContinue Reading

The Power of Transpromo Marketing

September 8, 2009

Transpromo Marketing – incorporating marketing offers within transactional communication – has proven to be an effective tool for many industries including insurance, cable and telecommunications, banks and lending services. » Want to experience Striata Electronic Document Delivery and Email BillContinue Reading

United Water Turns Off Paper Bills with Striata eBilling

August 4, 2009

United Water Turns Off Paper Bills with Striata Email Bill Presentment and Payment United Water has improved customer billing convenience and made meaningful gains to Sustainable Development and Conservation programs by innovating eBill delivery. New York – August 3rd, 2009Continue Reading

Striata eAcceptance for the Financial Services Industry

June 2, 2009

Striata and CIC Launch Integrated eAcceptance, eDelivery, and eBilling for the Financial Services Industry Communication Intelligence Corporation (“CIC”), a leading supplier of electronic signature solutions for business process automation in the financial industry and Striata, the foremost North American providerContinue Reading

City Of Tallahassee – eBilling Case Study

May 5, 2009

City of Tallahassee chooses Striata Email Bill Presentment & Payment The City of Tallahassee SmartBill – a better customer billing experience, massive cost savings and a significant environmental protection effort. The City of Tallahassee Utilities, a locally owned municipal utility,Continue Reading

Aggressively Reducing Contact Centre Costs

April 7, 2009

Email Bill Presentment & Payment has proven to reduce contact centre volumes, increase customer loyalty and minimize churn, by utilizing creative electronic bill designs and predictive customer service tools. The vast majority of today’s billing and statement consumers actively useContinue Reading

Utilities Slash Billing Costs

March 3, 2009

With paper billing turn off rates averaging less than 3%, utilities in North America have not succeeded in lowering their billing expenses nor realized the significant savings that paper suppression promises. However, it’s not too late for utilities to recessionContinue Reading

Dramatically Faster Electronic Payment

January 7, 2009

This month’s article discusses how optimizing electronic billing processes can dramatically reduce DSO by cutting the time it takes to get bills to customers and elicit payment. Documented results show that email bill presentment and payment is able to reduceContinue Reading

Analyst Insights – eBilling & eStatements

December 3, 2008

This month’s article considers analyst insight regarding their research into electronic bill and statement adoption, with a focus on financial services. Research confirms that despite a significant increase in electronic payments, adoption of online bill pay and online banking hasContinue Reading

‘Push’ Email Billing and your Online Strategy

September 30, 2008

While customer adoption rates for self-service portals have disappointed, email delivery of secure bills and statements has been extremely successful at driving qualified customer traffic to biller websites. For billers tasked with online bill pay targets, the vision was neverContinue Reading

Striata Email Bill Presentment & Payment to reduce IREA billing costs by 80%

August 26, 2008

Sedalia, Colorado, August 2008 – IREA, one of the largest electric distribution cooperatives in the United States, went live in July with Striata’s Secure Email Bill Presentment and Payment solution. Striata, a global leader in email presentment and payment solutions,Continue Reading

Striata eDocument Delivery enables insurers to realize significant paperless savings

July 29, 2008

Striata, a global leader in secure electronic document delivery, is successfully enabling insurers to eliminate paper. Insurance is an industry sector well suited to Striata’s eDocument Delivery solutions. With proportionately more expenses stemming from extensive paper output than most, insurersContinue Reading

eBilling reduces time and expense when collecting payments

June 25, 2008

eBilling reduces the time and expense involved in collecting past due and delinquent payments While billing is an inevitable expense for many companies, credit and collections is an intolerable expense. Once a debt moves into the collection cycle, it startsContinue Reading

Innovative Messaging Solutions for Financial Services

May 27, 2008

Leveraging customer touch-points: Innovative messaging solutions for financial services Striata creates new marketing opportunities for online bill pay customers Striata’s innovative electronic messaging solutions help create new marketing opportunities to reach customers who use online payment portals and self service kiosksContinue Reading

eBilling gains momentum in Canada as businesses look for new ways to go green

March 25, 2008

With Canadian consumers demanding more environmentally friendly options, Canadian businesses are discovering that eBilling is one of the most cost effective and simplest ways to reduce their carbon footprint. According to ebilling expert, Wayne Sperry, General Manager of PresentPay, consumersContinue Reading

What is your carbon footprint?

January 29, 2008

Today’s market judges businesses not just on the quality of their products and services and their finances but by how they do business. With governments all over the world now actively encouraging companies to reduce their carbon footprint, businesses areContinue Reading

MultiChoice Case Study

December 11, 2007

Multichoice enhances their customers’ experience with Striata’s secure, electronic statement delivery solution. SUMMARY MultiChoice, a leading Satellite Television Provider, has streamlined processes and enhanced its customers experience by implementing a customised secure electronic statement delivery solution from Striata. Since theContinue Reading

Whitby Hydro Case Study

November 13, 2007

Whitby Hydro benefits from Striata’s innovative, secure ‘push’ email billing solution SUMMARY Striata’s secure eBilling solution offers Whitby Hydro automated and immediate electronic bill delivery and presentment, as well significant cost savings due to paper turn off. Whitby Hydro canContinue Reading

ABSA Case Study

October 18, 2007

Striata Secure ‘PUSH’ E-Statements at ABSA Bank SUMMARY ABSA has implemented Striata’s highly secure and easy to use eStatement and eContact solutions with the aim to reducing costs, improving efficiencies and providing improved customer service to its credit card andContinue Reading

Paper Cuts – by Carol Ellison: CRM Magazine August 2007

August 14, 2007

Most of your customers now say they prefer electronic bills to paper ones. This is great news–provided you make the most of the opportunity to strengthen the customer relationship. More and more customers are going to their keyboards instead ofContinue Reading

eBilling Adoption Examined

June 26, 2007

It is approximately 12 years since the Internet and email began its significant impact on our lives. In that time, there is almost no aspect of our daily activities that is not influenced by this. In the USA today, overContinue Reading

The Underlying Technologies of Electronic Document Delivery & Billing

April 24, 2007

Before we dive into today’s topic, I would like to take a moment to welcome Denver Water to the Striata family of billers here in North America. We look forward to bringing you this case study in due course. AsContinue Reading

Phishing and Identity Theft

March 20, 2007

“How to safely use email to communicate with your banking clients, while reducing phishing attacks by 98.5%.” This Newsflash is designed to be a quick reference for bank personnel who are responsible for combating phishing. We tackle head-on the thornyContinue Reading

The Fundamental Business Drivers for Electronic Billing

February 20, 2007

In today’s Newsflash we return to basics and detail the major fundamental reasons why the majority of billing organizations across the USA have undertaken electronic billing initiatives. (I have included various links in this newsflash, to other articles which expandContinue Reading

Striata Goes Live with Plant Telecommunications

January 23, 2007

Plant Telecommunications goes live this month with Electronic Bill Presentment & Payment. This innovative service allows electronic delivery of monthly bills and other communication, directly into the customer’s email inbox. “We chose Striata because its email “push” concept seemed toContinue Reading

Electronic B2B Invoice Presentment & Payment (EIPP)

December 19, 2006

In this the last Newsflash for 2006, I will be covering the Business to Business area of Electronic Invoicing (EIPP) – there are many fundamental differences in invoicing the business / corporate customer. ‘Business to Business’ EIPP in the USA,Continue Reading

Ebilling Spurs International Growth for Striata

December 5, 2006

Electronic Bill Presentment and Payment (EBPP) technology is spearheading significant global growth for Striata, the international electronic messaging specialist. “The key to this growth has been our PUSH e-billing model, which not only ensures customers receive their invoices and statementsContinue Reading

Gathering Your Customer’s Email Addresses

November 14, 2006

Greetings from a warm & sunny South Africa. I am visiting our very successful African business and escaping the New York cold a for a few days. THE NEWSFLASH ARTICLE BELOW IS A MUST READ, it is the single mostContinue Reading

Electronic Communication Goals

October 31, 2006

There are many compelling reasons why your company should be encouraging electronic communication with it’s customers, both business and consumer. It is often presumed however, that these advantages are self evident. In today’s Newsflash, I will detail the goals ofContinue Reading

Inbound Email Management for North American Utilities

October 17, 2006

In our main article this week, we discuss Inbound Email Management for North American Utilities. Before I begin though, Striata is very proud to welcome two new North American billers to its portfolio of customers here in the USA. SelectiveContinue Reading

Significant Contact Centre Cost Reduction

September 19, 2006

One of the consistent drivers in all businesses is ‘cost take-out’. One area of considerable expense to the majority of consumer facing companies is incoming customer phone calls. Significant advances have been made in streamlining the processing of these interactions;Continue Reading

Customer Aggregation

September 5, 2006

Striata is very pleased to welcome Plant Telecommunications in Georgia as its latest North American biller. We look forward to bringing you this case study later on in the year. “The only possible complete aggregator of a consumer’s bills isContinue Reading

Multi-Invoice Dispute Management

August 22, 2006

Handling disputes from multi-account statements is almost always a manual, complicated & expensive process. In today’s Newsflash we look at how Email Statement Dispute Management can radically simplify, strip 90% of your cost out of this process, and get theContinue Reading

Utility eBilling Case Study – CPS Energy Texas

August 8, 2006

We are very pleased to share yet another North American Utility Industry Case Study woth you. CPS Energy is Striata’s 165 biller to go live since 1998. CPS Energy goes live with Striata Electronic Bill Presentment & Payment New YorkContinue Reading

Optimum Email Formats

July 25, 2006

Optimum Email Formats & New Canadian Biller Before we dive into this week’s topic, we are pleased to announce that we have just brought on board our third Canadian biller, Quilliq Energy Corporation, a Gas & Electric Utility in Nunavut,Continue Reading

Westcon Group chooses Striata for Global eBilling solution

July 11, 2006

This week sees the North American “go-live” of yet another new Striata eBilling customer, Westcon Group. The Canadian division is going live today and the US operation planned for later on this year. [New York, July 2006] WESTCON GROUP, aContinue Reading

eMarketing Services and Solutions

June 27, 2006

Striata Acquires Digital Marketing Specialist Company “eMessageX.com” With our recent acquisition of eMessageX.com, we are poised to extend our offering in the digital communications sphere, further enhancing Striata’s market leading position in electronic billing and messaging. Major customer’s added toContinue Reading

Case Study – Hawaii’s First Email Invoice Biller

June 13, 2006

“International eBilling Market Swings to More ‘PUSH’ than ‘PULL’” – Michael Wright, Global CEO A revolution is stirring in the electronic bill presentment and payment (EBPP) industry with a concerted shift towards a model that “pushes” the bill to theContinue Reading

Email Billing Re-introduced

May 30, 2006

In the 18 months since the first Striata Newsflash, (I cannot believe that we are on Issue #38!) our subscriber base has grown to many thousands of recipients across three main industry sectors: Utilities, Telco’s and Financial Service Providers. TheContinue Reading

A Telecommunications Case Study

May 16, 2006

As promised, herewith our latest Case Study: This one is from the Telecommunication Service Provider sector and details the results of our last 14 months work for a subsidiary of one of the largest mobile phone service provider companies inContinue Reading

Managing your Email Database

May 2, 2006

The ability to capture and efficiently manage a customer’s contact information, is the most critical & fundamental aspect of digital communication. Yet the majority of companies that we talk to, do not currently have this relatively simple capability. Such companiesContinue Reading

Electronic Communication Applications

April 18, 2006

Communication Cost Saving Initiatives There are multiple applications in which billers and financial institutions can utilize electronic mediums to significantly reduce communication costs, speed up message delivery & receipt, and dramatically reduce the turn around time to gain a requiredContinue Reading

Whitby Hydro – North American Utility Case Study

April 4, 2006

This is the first in a series of updated case studies that we will be highlighting going forward. Whitby Hydro is the first Canadian utility to go live with Electronic Bill Presentment. Please find following some high level project details andContinue Reading

Western Union Speedpay Partnership

March 21, 2006

We are very pleased to announce a significant new Striata relationship in North America. Western Union Speedpay will now offer Secure ‘PUSH’ email bill presentment & payment to their many billers around the country. Western Union provides billers with newContinue Reading

Implementing Electronic Bill Presentment & Payment

March 7, 2006

In 2006 the Striata Newsflash will be heavily focused on North American case studies. You can expect regular updates on adoption / customer acceptance from many of our billers. We are very pleased to announce that our first Canadian customer,Continue Reading

eBilling for Financial Services

February 21, 2006

eBilling/eStatements for Financial Institutions In the Financial Services industry, consumer communication is critical, detailed, repetitive, legislatively required and expensive. There is probably no other sector where eStatements & Electronic Billing is more applicable. In this, the second industry-focused Newsflash, weContinue Reading

eBilling for Telecommunication Service Providers

February 7, 2006

eBilling for Telco’s (Industrial Focus Part 1) Today’s NewsFlash is the first in a series of articles that will focus on specific industry verticals. Each article will look at certain aspects, opportunities and strategies that may be unique to aContinue Reading

Four New American Striata Email Billers

January 24, 2006

We are very pleased to bring you these four mini case studies on our newest North American clients. CPS Energy – San Antonio, Texas The nation’s largest municipally owned utility has chosen Striata North America to deliver an innovative electronicContinue Reading

Email Billing in 2006 – What to expect

January 10, 2006

See our exciting eBilling conference information at the bottom of this email. We trust you had a wonderful festive season and wish you all the very best for 2006. Striata has been operating in the USA for just over 18Continue Reading

Paperless eBilling: A Recommended Path Forward

December 13, 2005

Achieving Maximum eBilling Paper Turn-off In previous newsletters we have discussed the various opt-in / opt-out strategies regarding the turning off of paper for customers who are receiving a secure eBill. In today’s Newsflash we detail a recommended path forward,Continue Reading

Three Striata Encryption Options for Email Billing

November 29, 2005

Five New Electronic Bill Presentment & Payment Demos Striata offers three highly secure and efficient encryption & security options for Email Billing / Invoicing: Striata Encrypted, Striata Secure PDF and Striata Protected. These products are designed to meet the variousContinue Reading

A North American Gas & Electric Utility Corporate eBilling ROI

November 15, 2005

Return on Investment (ROI) is probably the most important consideration when it comes to a technology decision. Getting actual numbers with which to calculate is often challenging; utilities do not have accurate internal numbers, all costs are not taken intoContinue Reading

Ensuring email bill inbox penetration

October 18, 2005

Email Deliverability: Ensuring email bill inbox penetration Current figures show that in excess of 60% of all email in North America is spam. Over the past 24 months very real advances in spam filtering technology have ensured that the majorityContinue Reading

Why securely encrypted email billing is unphishable

October 4, 2005

‘Phishing’ is increasingly becoming a topic of conversation, with many companies and organizations feeling vulnerable to this very real security threat. This was overwhelmingly evident to us after various conversations with senior executives at some of the largest banks inContinue Reading

Innovations in Secure PDF eBill Presentment AND a world-first PDF Payment

September 20, 2005

Exciting Announcement and Innovative PDF eBilling Today’s newsflash includes information on Striata’s latest international Business-to-Business client, as well as ground-breaking secure PDF information. Striata North America is proud to announce its largest EIPP (Electronic Invoice Processing and Payment) customer toContinue Reading

Why deliver Paper Pay-stubs?

September 6, 2005

Welcome back from your summer holidays, we trust you had a relaxed and enjoyable Labor Day weekend. Replacing paper documentation with a cost effective, secure email version has many applications. In today’s newsflash we focus on an internal application, pay-stubs.Continue Reading

Case Studies of New Striata Implementations

August 23, 2005

The secure eBilling industry continues to grow exponentially, and as such we are pleased to announce that Striata is having its most successful year since inception in 1999. In today’s Newsflash we showcase 14 new Striata customers that have comeContinue Reading

eBilling Telecommunication Service Provider Case Study

August 9, 2005

I would like to firstly extend a very big THANK YOU to everyone who completed and submitted our last Newsflash survey. The response is truly appreciated. 14% of the Newsflash recipients’ responded within 5 days of receiving their Newsflash ofContinue Reading

Simple, Secure B2B EIPP (Electronic Invoice Presentment & Payment)

July 26, 2005

‘Business to Business’ EIPP in the USA, has to date been limited to the building and managing of self-service websites; a ‘COME AND GET IT‘ strategy. This involves costly upfront software, a lengthy implementation, hardware, web infrastructure & technical support.Continue Reading

Powerful, personalizable eMarketing for Electronic Billers

July 12, 2005

One of the most compelling reasons for a ‘biller direct‘ electronic billing strategy is the biller’s requirement to keep their branding in front of the consumer, and most importantly, to promote additional products and internet based self service. Email billingContinue Reading

Detailed Billing Information = Customer Transparency

June 28, 2005

Billing Information = Customer Transparency All billers strive to gain more control over their bill presentment and payment receipt activities. However, customer transparency is elusive and information about how they handle their bills very hard to come by. In today’sContinue Reading

Email BillPay ~ one click, no registration convenience

June 14, 2005

When it comes to accounts receivables, all billers have the same objectives: deliver the bill quickly and cost effectively, AND receive payment in the shortest possible timeframe. Once established, these costs and timeframes are, however, difficult to continually improve upon.Continue Reading

Achieving maximum paper truncation / suppression

May 31, 2005

eBilling strategies to ensure maximum paper turn-off In this week’s Newsflash we cover permission based ‘opt-in’ versus ‘opt-out’ strategies, focusing primarily on paper truncation or suppression methodologies and biller experiences across some of our geographies and industry sectors. Achieving maximumContinue Reading

Unisys Corporation & Striata

May 17, 2005

Unisys Corporation & Striata ~ a major Global Partnership announcement ‘Electronic Bill presentment & payment via secure email’ is a relatively new concept to the North American region. Over the past year, excellent progress has been made in educating billers,Continue Reading

The easier they are, the faster I’ll pay them.

May 4, 2005

When Striata recently ran a pilot implementation for a major North American utility company, the results proved beyond a doubt how attractive the proposition of eBilling is to the biller. The findings add further weight to the case for eBillingContinue Reading

Is eBilling Delivering the Goods?

April 20, 2005

Is eBilling Delivering the Goods? The cost saving potential of eBilling is undisputed. The challenge is to realize these savings. In today’s Newsflash, Alison Wright (MD – Striata Africa) talks about delivering cost reductions by focusing on the logistics ofContinue Reading

NSTAR Email Billing Pilot Case Study

April 5, 2005

A North American Utility Email Billing Case Study NSTAR, a large electric utility in MA, recently undertook a pilot initiative using Striata to deliver its electric bills to residential customers via secure email, and to introduce a revolutionary new abilityContinue Reading

Two Factor Authentication Using Mobile Devices

March 22, 2005

Two-factor authentication is a process designed to add an additional layer of security to online customer authentication / identification, by using two separate factors; something a user knows, and something a user has. The addition of a non Internet-based channelContinue Reading

Customer Aggregation ~The Future of eBill Convenience

March 8, 2005

Over the past few years there have been many strategies proposed and articles written on whether customers would prefer to view and pay their electronic bills at a Biller’s website, or aggregate a number of bills through their Bank’s InternetContinue Reading

Short Message Service (SMS) / Wireless Text Message Applications for Billers

February 22, 2005

Mobile text messages (SMS) enable brief text messages to be exchanged between 2 parties (such as an organization and its customers) within seconds. There are many applications for Billers and banks alike. Furthermore, this method of communication is far cheaperContinue Reading

eBill Payment Strategies for 2005

February 8, 2005

Can your customers pay their Bill electronically in less than 20 seconds? (Without having registered for Bill Pay on your website.) In this week’s article we examine an innovative payment mechanism that is set to change the way that Biller’sContinue Reading

Gathering Your Customer’s Email Addresses

January 25, 2005

An essential component of any email based billing project is the necessity to gather and maintain an accurate, current database of your customer’s email addresses. In today’s article we will look at ‘tried and tested’, cost effective strategies to achieveContinue Reading

Two-Click, No Registration, eBill Presentment AND Payment

January 11, 2005

eBill Presentment & Payment All of us at Striata worldwide would like to take this opportunity to wish you a very happy & prosperous 2005. The number of clicks and time that a customer needs to view and pay theirContinue Reading

A Utility/Benefit Analysis Sample

December 14, 2004

Seasons Greetings & Happy Holidays The benefits of Electronic Bill Presentment are significant if well executed. In this week’s Newsflash, we focus on the main incentive driving billers to move their customers from a paper to a digital relationship…the costContinue Reading

eBill penetration ~ gaining significant customer adoption

November 30, 2004

Seasons Greetings & Happy Holidays We would like to thank everyone who actively forwarded our first Newsletter. The response has been truly outstanding and registrations continue to grow daily. Please continue to forward this to whomever you think would findContinue Reading

The Inbox – Your Postbox of the 21st Century

November 15, 2004

Welcome to the first Issue of the “Striata Newsflash” Thank you for your interest in the “Electronic Bill Presentment & Payment” industry and Striata. We will continuously endeavor to provide you with concise, interesting and valuable information. (Our goal isContinue Reading