Striata Reader - Second user login attempt fails

Issue
I have opened my attachment successfully using my username and password, but before i actually see the attachment, I am asked for another username and password. What gives?

Explanation
This may happen if you are behind a proxy server or firewall. To access any web pages you need to enter your username and password given to you by your administrator for the proxy server or firewall.

Solution
With proxy servers or firewalls installed, you need to enter the username and password given to you by your administrator. As a result of an image in the email that contains the document, you will be asked for your proxy username and password to download the image off the web. After that, you need to enter your document username and password.

A quick summary:

• first enter your proxy (or Web) username and password (as 'authorisation' to use the Web)
• then double click and enter your document username and password.

The first authorisation is for the web server (authorisation to access the web)
The second authorisation is for the Striata encrypted attachment.