Striata Reader - Document not attached
I have received an email with no attached document, just the mail body.How can I get my attachment?
Explanation
What can happen is that the mail server that the your email client is using, is stripping the attached document (.emc) due to rules* that have been set up on the mail server.
Solution
Good news and bad news: this is not a user setting. It is set up on your mail server to protect you and your computer from harmful programs out there.
To fix this, you need to contact your email administrator / network administrator / IT support person and asked them to allow for the Striata Reader installation file to pass through the email server without being removed.
* Rules are email settings on the server that decides whether a message (with or without an attachment), will be allowed through to the recipient. This is to help control the spread of viruses and other unauthorized mail messages.
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