Striata Reader - Cannot find attachment

Issue
I get this error message:

• Cannot Open Attachment OE error.

I am using Outlook Express and the attachment on the email is greyed out.

Explanation
Some security settings in Outlook Express have been set to block attachments. This issue is particular to Outlook Express version 6. Outlook Express 6 is installed when users use or upgrade to Internet Explorer 6 and or WinXP.

The following message may be displayed: Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2.

Blocking potentially unsafe attachments is an intentional, designed-in feature of Outlook Express 6.

Solution
You need to modify the security settings of Outlook Express attachments by going through the following steps:

• Open Outlook Express
• Click on The Tools menu
• Select Options
• Select the Security tab
• The first section of the Security tab is called Virus Protection, with the last section stating the following:
  Do not allow attachments to be saved or opened that could potentially be a virus.
• De-select the check box to the left of that sentence.
• Click on Apply and OK to close the Options window

Please note: this will allow other attachments through as well. You can re-trace your steps after you have opened the attachment you need.