Striata Reader - Can not open encoded file
I have received an error saying that I cannot open an encoded file, and the attachment is a bit weird. The error reads as follows:
"Can not open encoded file, it either does not exist or is not a valid KeyMail document."
Explanation
The emc (encrypted) attachment is stripped by anti-virus software. There is still an attachment, but it is only a 2bytes leftover of the anti-virus software stripping process. The attachment is in essence empty / blank.
This can also happen if your mail server is set to strip attachments; but then there is no attachment whatsoever. See here .
Solution
This is not a user setting. You need to contact your email administrator / network administrator / IT support person and ask them to allow for the Striata Reader installation file to pass through the email server without being removed.
"Overall, my experience with Striata has been a very positive one and I would recommend working with them to anyone." 