Home Customer Support Secure PDF - Error 18000 when making a payment

Secure PDF - Error 18000 when making a payment

Issue

I am receiving an error message - “There was an error with your payment. Please check the details and try again : Error retrieving Client Site Settings 18000”.

Explanation

An incompatibility issue between Adobe 9 and Mac version 10.5 prevents the payment data from being transmitted.  

Adobe Version Mac Version  
Adobe Reader 9.0.0 Mac OS X Version 10.4.11 Tiger Works
Adobe Reader 9.0.0 Mac OS X 10.5 Leopard Error
Adobe Reader 8 Mac OS X 10.5 Leopard Works
Adobe Prof 8 Mac OS X 10.5 Leopard Works


Solution

There are 2 solutions to this problem
  1. Downgrade to Adobe Reader version 8 by clicking here
  2. Upgrade to a newer version of Adobe reader and open the document from within Safari.

Upgrade Adobe Reader by following these steps:

  • Select "Check for Updates" from the Help menu in Adobe Reader

    • adobereader.jpg

  • Download and install the latest update for Adobe Reader 9. (Version 9.1.0)

To view and make a payment

  • Open the email that contains the attachment.
  • Save the attachment to your hard disk.
  • Open the attachment using Safari using one of the following methods:
    1. Drag and drop the attachment onto the Safari icon in the dock.
    2. Open Safari and enter the path of the attachment on your hard disk in the address bar

      3. safari.jpg
  • Enter your password when prompted