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1. Usernames and passwords: everybody hates them
(Blog)
"Many Americans would rather clean toilets than try to come up with a new username or password for sites requiring online logins, a new study shows."* Protecting confidential information within biller ...
Created on 30 January 2013
2. Striata’s most popular eBilling blog posts for 2012
(Blog)
... evolving world of eBilling has allowed our expert bloggers to churn out some great posts - enjoy the read! Garin Toren gave readers some great ideas on how to suppress paper effectively in his post Ditch ...
Created on 14 December 2012
3. Ditch your website registration for paperless adoption
(Blog)
If website registration is required, more than 75% of your consumers will not adopt paperless billing. For the better part of a decade, billers and financial institutions have been trying to get customers ...
Created on 05 June 2012
4. Why secure email technologies won't turn off paper
(Blog)
eBilling and paper suppression needs to be adopted by the majority of consumers for secure electronic document delivery to be successful. Gaining the customer's permission to turn off paper (or eConsent, ...
Created on 15 February 2012
5. Striata's best eBilling blog posts for 2011
(Blog)
... compile a list of our bloggers best eBilling posts for 2011. Early in the year, Garin Toren presented us with his 10 eBill Presentment & eStatement predictions for 2011. Alison Treadaway asked, What ...
Created on 13 December 2011
6. Part IV: Making the eBill Consolidator model a success in the USA
(Blog)
I recently wrote a series of blog posts detailing why eBill consolidators in their current format will not succeed in the USA. [Please see: Part 1. Why... Part 2: Why... and Part 3: How... ] While a ...
Created on 02 November 2011
7. Commercial Text Messaging USA - Over before it's begun
(Blog)
It is our view that commercial text messaging (SMS), will fail to take hold as a significant and viable business to consumer communication medium in the USA. Due to the uniqueness of the US mobile ...
Created on 12 August 2011
8. Is it time to end Usernames & Passwords forever?
(Blog)
Do you hate usernames and passwords as much as your customers do? Choosing and remembering multiple usernames and passwords for eBilling and self serve portals is a poor customer experience and incredibly ...
Created on 16 June 2011
9. Technically right but strategically wrong
(Blog)
Email billing is incredibly successful if you get the principals of adoption correct. But if you don't, even a good technical solution can go wrong from an adoption perspective. Large telco's like ...
Created on 20 April 2011
10. Part III: Why & how email delivery is succeeding, where eBill Consolidators are failing:
(Blog)
My first two blog posts on this subject dealt with why consolidators here in the US will never work. In today's post, I cover the comparison between eBill / eStatement consolidators and true electronic ...
Created on 02 March 2011
11. Why eBill consolidators will always fail in the USA: part II
(Blog)
Thank you everyone for the great feedback and dialogue around my first blog on this subject "Why eBill consolidators will always fail". As always, we welcome all dialogue - your input is very ...
Created on 20 January 2011
12. 10 eBill Presentment & eStatement predictions for 2011
(Blog)
Despite all the activity and market hype surrounding eBilling and eStatements for the past 7 years and in particular in 2010; we believe that 2011 will not herald anything really significant. Unfortunately ...
Created on 05 January 2011
13. Why eBill consolidators will always fail
(Blog)
There has been a lot of press recently about yet another eBill consolidator start-up. What's different this time however is that they have generated enough hype to get the analysts excited and buying into ...
Created on 01 December 2010
14. Dispelling the myths around email security
(Blog)
In previous blogs I addressed the benefits of presenting electronic documents via self service portals / Internet banking websites vs. their inability to achieve paper suppression. Whether you choose ...
Created on 06 October 2010
15. Letter to the Editor
(Blog)
Dear Head of Online Customer Service at AT&T, T-Mobile, Verizon, Sprint and Verizon Wireless I recently gave some thought to your internet customer self service strategy and felt compelled to ...
Created on 12 August 2010
16. Do you expect eBilling to be inconvenient?
(Blog)
This is a tidied up transcript from actual customer call to Striata Support in the USA in May of 2010: Striata Support: "Thank you for calling Striata Support, this is Glenn, to whom am ...
Created on 11 June 2010
17. Why 82.639% of Internet Bankers will not turn off Paper Statements
(Blog)
I love internet banking, I really do. Outside of email and general internet access it has to be the one application that has truly changed the way we interact with an organization. We actively avoid branches ...
Created on 05 May 2010
18. I DO NOT want another mailbox
(Blog)
It seems like every time I get another / new financial services provider, I get another mailbox. Let’s be clear, consumers do not want additional mailboxes. It is complicated enough, keeping ...
Created on 27 January 2010