Utilities must digitize collections notices or risk a fractured customer experience
As part of the broader digital transformation goals, paperless initiatives are a priority for most utilities. However…
Collections notices – an important part of the billing cycle – remains on paper.
Sending paper-based collections notices is a missed opportunity. A switch to digital can improve the customer experience and have a positive impact on the bottom line.
By digitizing utility collections notices, utilities can:
- Save on paper, printing and postage costs
- Deliver collections notices faster
- Drive faster payments
- Reduce DSO (days sales outstanding)
- Avoid collections agencies fees
- Improve the bottom line
Get the document to learn how Striata can help switch your collections notices to digital, for a better customer experience and to reduce the friction associated with past-due collection notices.
When sent digital collections notices, people are 12% more likely to pay in early delinquency than when receiving paper notices, and 30% more likely to pay should it reach late delinquency. – McKinsey
Have a read through some more of our great resources – with a focus on the value of digital communication, and specifically how it drives of CX utilities
How digital communication can fix a fractured CX in utilities
CX in utilities can no longer be ignored.
This article looks at digital disruption in the utility space; why CX is such an important investment; and how digital communication can fix the bill-to-payment customer journey.
Utilities - Are you offering your customers a seamless experience across all digital communication channels?
Give your utility customers a seamless digital communication experience. Mia Papanicolaou discusses 8 steps utilities should take to ensure a seamless digital communication journey
Reading Room – a round up of relevant articles
Digital disruption and transformation in utilities
In this Reading Room, we’ve selected articles that range from a basic overview of digital transformation to an in-depth look at how Australian utilities are faring in the face of rapid disruption.