Utilities must digitize collections notices or risk a fractured customer experience

As part of the broader digital transformation goals, paperless initiatives are a priority for most utilities. However…

Collections notices – an important part of the billing cycle – remains on paper. 

Sending paper-based collections notices is a missed opportunity. A switch to digital can improve customer experience and have a positive impact on the bottom line.

By digitizing utility collections notices, utilities can:

  • Save on paper, printing and postage costs
  • Deliver collections notices faster
  • Drive faster payments
  • Reduce DSO (days sales outstanding)
  • Avoid collections agencies fees
  • Improve the bottom line

Get the document to learn how Striata can help switch your collections notices to digital, for a better customer experience and to reduce the friction associated with past-due collection notices.

%

%

When sent digital collections notices, people are 12% more likely to pay in early delinquency than when receiving paper notices, and 30% more likely to pay should it reach late delinquency.McKinsey

Have a read through some more of our great resources – with a focus on the value of digital communication, and specifically how it drives of CX utilities

Digital Engagement Infographic

How digital communication can fix a fractured CX in utilities

CX in utilities can no longer be ignored.

This article looks at digital disruption in the utility space; why CX is such an important investment; and how digital communication can fix the bill-to-payment customer journey.

Digital Engagement Infographic

Utilities - Are you offering your customers a seamless experience across all digital communication channels?

Give your utility customers a seamless digital communication experience. Mia Papanicolaou discusses 8 steps utilities should take to ensure a seamless digital communication journey

Reading Room – a round up of relevant articles

Digital Engagement Infographic

Digital disruption and transformation in utilities

In this Reading Room, we’ve selected articles that range from a basic overview of digital transformation to an in-depth look at how Australian utilities are faring in the face of rapid disruption.