If customers are opening eBills on their mobile device and have a mobile wallet loaded, why should they have to pay from another channel?
Here are all my blog posts. Enjoy the read!
Ray Tomlinson passed away earlier this month from a suspected heart attack at the age of 74.
Would you like to find out more about the benefits of adding secure document delivery to your current document delivery portfolio?
Sending an eBill without an embedded payment facility is like sending a birthday invite without putting the address on it. Cue the Mobile payment
It’s clear that expecting customers to fetch their bills off a web portal, is killing the bill. Long live the email bill – directly to your inbox
If you’re looking to restock your Customer Experience and fire off another salvo at the competition, include interactive eBilling.
Hands up who feels a real strong bond with their bank? Anyone got a hug for their bank manager?
Taking the fundamental Disney approach to customer service and apply it to eBilling, what would you get? Hammer House of Horrors? Magic?
The year of Not-So-Big Data, and keep everybody happy – the customer, the Marketing department and the bean-counters!
Why not investigate how your older customers interact with your current billing technology? Most countries are dealing with an aging population …
Seventy percent of persons from higher-income households ($125,000 +) are more loyal to companies that offer rewards programs and great customer service.
Consumer Protection for Bills and Billing Mediums. Basically, it’s a very “common sense” approach to eBilling …
Surely when using email as a critical marketing channel, you should be able to get the basics right? Including audience, mojibakes, language, etc.
I wouldn’t base the business strategy (or rescue plan!) of my billion dollar business on children’s proclivities.
It’s all about big data, loyalty & new collection strategies in Asian utilities and finance
Payment is catching on and utilities and other billers are taking a new tack here in Asia.
A survey of 2,000 adults showed that 30% have over 10 unique passwords to remember, and I’m one of the 8% with more than 21 passwords.
Taking these steps will minimize the risk of your company and customers becoming the victims of phishing attacks.
The future of eInvoicing is getting brighter for SMEs and is changing this ‘big business’ paradigm
Few projects will yield a better ROI than paperless billing solutions