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Operations Project Manager

Job title:

Operations Project Manager

Employed by:

Striata Document Solutions

Reports to:

Executive Head – Document Solutions

Interested in this position?

Application for Operations Project Manager

Nurturing our unique company culture and preserving the right work ethic are very important to us. In addition to reviewing your résumé, we'd like to know why you want to work at Striata. If we like your application, we'll contact you.

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of considering your job application and contacting you if necessary.
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  • Only provide your contact details in the secure web form.
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The employee is employed in the capacity of Operations Project Manager. This includes, but is not limited to the following duties:

Pre-Sales Product Support

  • Playing the role of product specialist for Account Managers during the sales process.
  • Identifying the client’s requirements and assisting the AM to apply Striata’s solutions.
  • Providing in-depth product knowledge and making recommendations on a proposed solution

Business Analysis

  • Understands business issues and data challenges of the client’s organisation
  • Works with the client to elicit and understand the business requirements and converts the requirements into manageable deliverables
  • Responsible for writing functional requirements, project specifications and process design
  • Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
  • Communicates appropriately during needs analysis and requirements specification stage
  • Uses input from the client to define and document use cases according to best practice
  • The planning and management of assigned projects according to project timelines
  • Ultimately responsible for the sign off of newly developed projects and ensuring that the client is satisfied with the outcome.

Project Management

  • New project set up for projects at all complexity levels
  • Handling change requests at all complexity levels
  • Defines the functional requirements specification (as an extension of the BRS) and scope of projects
  • Knowledgeable reference for the development team during the course of the project
  • Regular quality control checks to ensure that the project remains in line with the supplied specifications
  • Manages change control process during project build and ensures that all documentation is kept up to date
  • Manages and enforces project schedules and budgets
  • Notifies the relevant development team of any discrepancies (deviations from the specification) and follows up on the updates
  • Ensures that both the Client and the Account Manager are kept up-to-date on the progress/status of the project
  • Participates in the prioritization of projects together with the Development pod team lead and the Integration manager
  • Solves hurdles that arise during projects in order to mitigate late delivery, poor quality and team conflict
  • Creation and maintenance of documentation including, but not limited to, specifications, agendas, meeting minutes and status reports
  • Facilitates the requirements brainstorming workshops executed in the Brainstorming practice
  • Translates and documents the brainstorming outcomes into manageable and measurable features
  • Communicates and applies project standards
  • Ensure that all hand over documentation are accurate and complete

Daily Operational Task Management

  • The daily planning and management of assigned operational processes, repeat campaigns and automated projects
  • Pro-actively monitor all weekly and monthly scheduled runs
  • Pro-actively detect errors or failures and raise the necessary flags
  • Daily problem solving and identifying critical issues with ease
  • Ensure issues are tracked, reported on and resolved in a timely manner
  • Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
  • Testing of deliverables and quality assurance
  • Proactive monitoring of daily/weekly/monthly tasks
  • Ensuring that all project documentation is up to date
  • Handling change requests and new campaigns at a complexity level 2 (no specification needed)
  • Daily troubleshooting
  • Daily, weekly and monthly reporting
  • Liaise with the creative team on projects and campaigns
  • First level client support (diagnosis and problem routing)

Feedback and Reporting

The person is responsible for giving accurate and regular feedback to management and the account managers. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:

  • Expected runs for the week
  • Confirmed runs
  • Tasks completed
  • Tasks pending
  • Tasks overdue – Reasons
  • Infrastructure issues – Resolutions and Downtime

Client Management

  • Forming a positive working relationship with the appropriate client contact to facilitate all regular and repeated tasks.
  • Forming a good working relationship with internal resources involved in briefing, managing and reporting on operational tasks.
  • Communicating appropriately in line with the appropriate methodology

General

  • Identifying new functionality requirements or design requests and feeding these back to the application development team
  • General knowledge of the industry and keeping up to date with any current advancements and changes

Candidate profile

  • 2-4 years’ experience within a similar position
  • Working experience in a software/IT industry will be an advantage
  • Have a strong ability to conceptualize and follow through on projects from start to finish
  • Strong technical skills
  • Able to produce documentation at a high standard in both content and grammar/spelling
  • Highly organised, logical and structured individual
  • Strong customer service experience
  • Excellent time management ability
  • The candidate must be comfortable in an open plan set-up with constant group interaction

Other

  • You may be responsible for any other functions that management may require from time to time.

Interested in this position?

Application for Operations Project Manager

Nurturing our unique company culture and preserving the right work ethic are very important to us. In addition to reviewing your résumé, we'd like to know why you want to work at Striata. If we like your application, we'll contact you.

By submitting your details via this form, you are consenting that we receive and store your information for the exclusive purpose of considering your job application and contacting you if necessary.
  • We will not share or publish your information or process it for any other reason.
  • We advise you to remove all personal information (ID number, etc) from your CV except for your initial and surname.
  • Only provide your contact details in the secure web form.
  • If you do not hear from us within 5 working days, please consider your application unsuccessful.
  • If your application is successful, we will request your consent for further processing.
  • Please find additional information in our Privacy policy.
View our Terms of use | Protected by reCAPTCHA.