Insurance

Striata is successfully enabling insurers to realize significant paper turn off savings. Insurance is an industry sector well suited to Striata's Secure eDocument Delivery solutions. With proportionately more expenses stemming from extensive paper output than most, insurers have significant cost savings to gain by eliminating paper communications.

Insurance companies worldwide are using Striata solutions to replace policies, updates, notifications, statements and bills with electronic documents that are delivered directly to customer and broker inboxes, as opposed to being posted on a web portal.

ePolicies eliminate considerable printing & postage costs

The ePolicies solution is just one example of the cost saving services that Striata provides for insurers. With a typical insurance policy running 30 pages or more, the quantifiable saving per policy averages more than $6, and significantly higher for complex commercial policies.

While impressive, these savings are not limited to the initial printing and postage. Industry regulations require that insurance companies generate and deliver a new policy or amendment for every change made. The true costs of paper usage therefore include reprinting and resending. In some cases, policies are also printed by the broker, a process which further compounds the expense and associated environmental impact.

Unlike paper policies where the expense of printing and posting is repeated with each policy change, the savings from delivering ePolicies can be realized again and again.

• Proven user adoption methodologies ensure dramatic paper turn-off savings.
• Significant, immediate ROI.
• Promotes customer retention by providing unique market differentiation.
• Adds new touch points that bypass Do Not Call and Do Not Mail lists, providing valuable cross-sell opportunities.

Replacing paper bills and statements

Insurance clients are realizing considerable savings with Striata eBilling, a specialized solution to replace paper bills and statements. However, paper reducing challenges facing insurance industry billers have added complexity: The multiple lines of insurance commonly offered by insurers often function as autonomous business units, requiring a bill payment and presentment model that facilitates consolidation.

Striata's eBilling solution addresses these complex billing conditions with consolidated, multiple recipient electronic invoicing that is tailored to the specific needs of commercial insurance lines.

Electronic documents replace paper invoices and are easily forwarded via email for multiple approvals - a typical barrier to B2B eBilling. Delivered to customer inboxes as secure attachments, Striata's electronic bills and invoices include a unique BillPay opportunity that allows customers to make an instant electronic payment with just one click from within the secure eBill itself.

The ability to pay from within the eBill itself, without logging in to a website, is proven to encourage faster payments by customers resulting in significantly reduced Dales Sales Outstanding (DSO), allowing insurers to receive premiums more than 50% quicker than traditional paper channels.

Delivered faster, opened sooner, and paid far quicker than paper bills, Striata eBills help insurance clients improve cash flow and maintain an important competitive advantage.

Striata eDocument and eBilling success

Striata provides services and strategies to many well known insurance brands including AIG, Chubb, Arrowhead, Sierra Health, Plymouth Rock and Allianz. These clients are successfully using Striata solutions to replace paper intensive processes with cost effective electronic document delivery that reduces costs and improves cash flow, assisting them to distinguish themselves in their market.

ePolicies - When insurance in Massachusetts was deregulated, Plymouth Rock needed a way to differentiate themselves from larger insurers with significantly higher marketing budgets. Plymouth Rock selected Striata ePolicies and eBills as a unique product offering that could emphasize the value of the personal relationships between brokers and customers as well as call attention to their commitment to preserving the environment. In an industry where service is a major differentiator, Striata's solution enhances Plymouth Rock's exceptional customer care.

Consolidated B2B invoicing - Sierra Health (A United Healthcare company), provides health insurance services to businesses. Sierra Health was looking to reduce its billing costs and required a solution that could cater to its complex invoicing requirements. Striata implemented a secure, consolidated, electronic PDF invoicing solution with instant electronic payment capabilities.