Financial ServicesOne of the biggest concerns for every financial institution is eliminating identity theft, the fastest growing crime in the world. Stealing bank statements that arrive via post or retrieving those that are thrown out are the most common forms of identity theft. The other major concern is customer retention. Banks specifically are actively looking at ways to maximize customer service, convenience and thus reduce churn.
This technology enables the following to be included in a single securely encrypted email attachment:
- Multiple accounts (summary and detail) can be consolidated into a single email.
- Check images.
- A PDF print version of all documents.
- Mortgage and other loan calculators.
- Call-back & query submissions.
- BillPay (if a payment is required).
- Embedded data files (these can be included for easy upload into home and small business accounting applications).
- Regulatory inclusions.
- Personalized marketing: email provides an ideal format to communicate personalized messages, as well as targeted up- and cross-sell opportunities.
BankingStriata developed its first applications for the banking industry, resulting in the strictest process and security standards being designed and applied. The types of communication required between banks, their customers or even other banks lends itself well to secure document delivery.
Financial institutions in general are looking to improve their cost-to-income ratios by applying smart, flexible technology and solutions to costly existing business processes.
- The delivery of documentation such as statements securely via email, presentation on the web or even via fax,
- The delivery of check images securely via email for verification and approval,
- Text messages can be used to notify customers of account transactions and balances,
- Invoice payment through Internet banking, payment gateways or once-off debit payment to complete the e-billing payment cycle,
- Management of customer emails to the contact center using the Striata eContact Suite,
- Customer Self Service functionality such as updating of personal details via the web, email or SMS.
Having collaborated with financial services organizations in the development of the Striata Application Platform, Striata has a sound understanding of the processes and requirements in this complex, ever-changing environment.
InsuranceThe insurance industry needs tight control of its document delivery and security processes due to the sensitive nature of the documents with which it deals, and the sheer volume of customers. Striata is able to provide these processes for any bulk-generated documents.
- Policy documents
- Policy updates
- Marketing notifications
- Invoices and statements
Many Striata clients have experienced savings of up to 90% when moving from traditional methods of delivering documents to sending those same documents electronically.
Additionally, customers receive their documents or messages quickly and conveniently - directly into their email inbox. Customers can also reply to emails, opening new communication channels with the company.
BrokersPrivacy of client information is of utmost importance to maintaining the integrity of the investment industry and is vital for improving the ongoing broker-client relationships. The volume and frequency of communication make the adoption of electronic communication for both confidential and marketing messages, ideal.
Striata's suite of applications has been tailored into a seamless communications package that can be used in the following ways:
- Consolidated transaction and account statements.
- Portfolio valuations and brokers notes.
- SMS notification on a per trade basis.
- Personalised event invitations and RSVP management.
- Targeted analyst research.
- Distribution of quarterly and annual company reports and results.
The profiling and personalization capability of the Striata Application Platform means that clients receive selective communication based on their personal profile. From a broker-client relationship perspective, this is critical as it cuts down on the amount of surplus information sent to clients and associates.