Telecommunications

Cell C, a telecommunications and mobile operator launched in 2001, has achieved remarkable growth. Cell C focusses on individuality, choice, flexibility and value for money. They have grown beyond peer-to-peer communication through: Deploying a state of the art network; Introducing tariffs that fit the targetted segment; Economic and high-penetration distribution channels; and contributing to the regulatory debate.

To assist Cell C with eBilling adoption, Striata developed and implemented an effective SMS adoption campaign, enabling them to successfully convert 20% of their contract customer base to eBilling. As a result they are experiencing a rapid ROI due to a significant reduction in paper and administration costs. Cell C aim to convert 50% of their base to eBilling. Get the case study

"eBilling has not only helped us manage our customer base effectively, we have also realized significant and immediate savings. The more we send, the less we pay. It has improved our efficiency as well, because we can now track mails sent to subscribers." Zweli Khumalo, Customer Billing Manager. 

• Reduce billing costs
• Realize strategic web targets
• Encourage electronic payments
• Transpromo marketing
• Reduce your carbon footprint

Customers receive bills and statements directly to their inbox and can make a 1-click payment from within the eBill.