If you have arrived at this section as a customer with a query aboutan email you have received from your biller, please use the contactdetails in that email to resolve your issue. To download the Striata Reader, please use the link at the top right of the site. The entries below are regularly asked questions with regard to the use of the Striata Reader and Secure PDF attachments.

Striata provides direct support to those clients who have a Service level Agreement (SLA). If your query relates to this, please contact the appropriate people as recorded in your SLA.


Here are the most regularly asked Customer Support questions. Please click on the heading to see the answers:

Digital signatures
Issue
Somebody has told me that I must make sure that the digital signature of my email must be up to date. Also, security companies have told me to make sure that I check the digital signature before opening attachments with my details in them.

How do I do all this?

Secure PDF - "I cannot open the attachment”
Issue
"I cannot open the attachment".
Striata Reader - Could not open program
Issue
When trying to open the emc file (attachment) I get this message:
  • Could not open program to read file named … Reason: 2147746293
    OR
  • Can't create file…Reason 193
What's happening?

Striata Reader - Could not install the application. Reason: 3758096947
Issue
What does this error mean? I get it when trying to install the Reader.

Could not install the application. Reason : 3758096947

Striata Reader - Garbled document
Issue
When I open the document, it is all garbled, even though the Striata Reader s installed.



View all Customer Support entries.