If you have arrived at this section as a customer with a query about an email you have received from your biller, please use the contact details in that email to resolve your issue. To download the Striata Reader, please use the link at the top right of the site. The entries below are regularly asked questions with regard to the use of the Striata Reader and Secure PDF attachments.

Striata provides direct support to those clients who have a Service level Agreement (SLA). If your query relates to this, please contact the appropriate people as recorded in your SLA.


Here are the most regularly asked Customer Support questions. Please click on the heading to see the answers:

Striata Reader - Username & Password Help
Issue

I cannot access my Striata encrypted document for one of the following reasons:
  • I cannot remember my username or password
  • I have never received a username or password
  • My username or password is being rejected
Striata Reader - Could not install the application. Reason: 3758096947
Issue
What does this error mean? I get it when trying to install the Reader.

Could not install the application. Reason : 3758096947

Striata Reader - Download blocked by Norton / Symantec
Issue
Symantec / Norton security suite incorrectly identifies the Striata Reader download as suspicious (MH690) and so blocks the download from taking place. This prevents me from installing Striata Reader to view my statement.
Digital signatures
Issue
Somebody has told me that I must make sure that the digital signature of my email must be up to date. Also, security companies have told me to make sure that I check the digital signature before opening attachments with my details in them.

How do I do all this?

Secure PDF - "I cannot open the attachment”
Issue
"I cannot open the attachment".


View all Customer Support entries.