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Replacing paper bills and statements with feature rich, interactive electronic documents that are delivered as secure attachments directly into customer inboxes, Striata's Email Bill Presentment & Payment (EBPP) solution is revolutionizing the way bills and statements are delivered and paid.
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Striata's Secure eDocument Delivery solution replaces paper with rich electronic documents that are delivered as secure attachments directly to customer inboxes.
Our electronic document delivery solution can be used to replace any paper
document that is printed and delivered by mail. This includes
statements, bills, letters, invoices, collection notices, policies and
other high volume, system generated document output.
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We offer the services and technology that delivers profiled one-to-one marketing messages to customers across a range of electronic channels. Striata eMarketing operates across multiple delivery channels to provide a single view of all electronic interactions with a customer.
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The Striata eContact Suite facilitates inbound message handling, providing customer service teams with an effective email management system. Striata eContact operates across inbound channels to provide a consolidated view of a customer's electronic interaction history.
Innovation: Replace paper bills with secure electronic documents
Strategy: Take eBilling to your customers
Revolution: Two click convenience: one click to decrypt the secure eBill and one click to pay
Delivered faster, opened sooner, paid quicker, Striata eBilling helps companies to:
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Advantages of secure, electronic documents:
- Significantly reduces paper, printing and postage costs
- Ability to integrate advanced functionality such as repayment calculators, contact details update forms, call-back request forms, cross-selling tools, and basic analysis - within an offline electronic document
- Minimizes environmental impact by reducing paper output
- The attachment is secured using the latest encryption technology and remains encrypted offline and outside the mail client - protecting confidentiality
- Electronic documents allow for additional touch points with customers, new CRM and marketing opportunities
- Trusted links within the secure electronic documents drive qualified web traffic and augment existing online services
- Provides effective marketing real estate that can be used for personalized, targeted marketing offers
- Detailed tracking reports provide insight into customer behavior
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Our solutions are ideal for regular communications, such as email
newsletters and corporate reports, as well as digitally implemented
tactical marketing campaigns. Today's electronic world requires personalised
one-to-one marketing messages based on the unique profiles of each
customer.
Our eMarketing solutions dramatically reduce communication
costs, increase message distribution and improve marketing success
rates through customer profiling.
With the Striata eMarketing Suite, you can:
- Conduct online competitions
- Enable online survey and invitation responses
- Use the Profile Manager tool to easily manage lists for targeting and customising emails
- Provide comprehensive campaign reports across channels
- Deliver personalised marketing messages to mobile phones
- Deliver interactive electronic catalogues and brochures by email
- Centrally manage all electronic communication with customers, suppliers and stakeholders
- Deliver timeous ad-hoc electronic notices
- Provide customer service tools to improve two-way communication and dispute logging
- Enable customer self-service for contact detail and preference management
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eContact is primarily used for email management, but has the capability to manage fax and SMS / text messages as well.
The solution takes the messages out of the inbox and puts the control and management of the response to incoming messages back into a 'queue' system, that facilitates management and escalation.
With the Striata eContact Suite, you can:
- Efficiently manage inbound email, fax or text messages
- Track interaction between contact center agents and customers
- Manage user access and responsibilities
- Standardize generic responses to frequently asked questions
- Configure and enforce escalation procedures
- Produce complete electronic interaction histories per client
- Report on agent and team performance
- View audit reports on system activity
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Striata’s registration-free email billing model, coupled with proven paperless adoption strategies ensures that customers turn off paper and realize the resultant cost savings.
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An essential component of any email based communication strategy is the necessity to collect, manage and maintain an accurate, current database of your customers' email addresses. Striata offers the ability to match records, gain opt-out permission as well as delivery to 10% - 25% of your customers' email addresses - usually within 30 days.
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Electronic billing allows for detailed tracking of customer behavior, providing billers with a wealth of insight into how customers view and pay their bills.
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Striata provides advanced email deliverability services and strategies as an integral and ongoing part of every project. We also provide ongoing thought leadership and added value technologies to achieve the highest possible inbox penetration, increasing the return-on-investment for clients.
The primary goal of an eBilling or eDocument project is to turn-off as much paper as possible. Striata Paperless Adoption Services are key services that Striata provides to all its eBilling clients, they drive paperless billing cost savings and efficiencies...
With 11 years of experience in the eBilling environment, Striata has successfully implemented effective adoption strategies across many industries, enabling its clients to achieve their paper turn-off goals. Striata’s clients currently achieve 12% to 15% paper suppression per annum, and experience a 30% reduction in Days Sales Outstanding (DSO). Read more...
Striata email services include full database functionality and inbound email management. All email addresses are tested for accuracy and opt-out (or opt-in) permission is gained to receive email communication from your company, with your own copy, creative and corporate branding.
In addition to these essential functions, Striata offers the ability to match your current customer database against extensive existing email databases in the US. This service enables us to match, gain opt-out permission and deliver to 10% - 25% of your customers' email addresses - and usually within 30 days. Read more...
With Striata's email bill presentation and payment solution, billers will know how customers view and pay their bills: when their bills are delivered, how long it takes customers to open their bills and how long it takes for them to pay.
Some of the statistics provided by Striata's tracking functionality:
- Date and time of email delivery
- All bills not successfully delivered
- Date and time the email bill was first opened and every time thereafter
- When and how often each marketing piece was clicked
- Statistics around the payment of the email bill
These statistics are a very powerful tool for assisting billers to understand the behavior of their customers. Read more...
Sophisticated use of industry standard best practices and proprietary technologies allow Striata to maintain a 98.9% deliverability average for its commercial messaging services.
In business, the sending of one-to-one or one-to-few emails operates on a send-and-forget principle. By pressing the send button, one safely assumes that the email will arrive at its intended destination. High volume email, on the other hand, is a far more challenging endeavor and many organizations mistakenly assume that the simplicity and ease-of-use of business email applies to commercial messaging as well. Read more...
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Striata Secure eDocument Delivery and Email Bill Presentment & Payment (EBPP) are proven solutions that enable maximum customer adoption of paper turn off, improved targeted marketing, quicker payments and decreased customer service calls. This results in a Return on Investment (ROI) of six to nine months.
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Striata is a global company, with expertise in electronic messaging. Experience from ongoing client projects across all major verticals has resulted in methodologies that achieve the highest consumer adoption rates worldwide, as well as the highest possible inbox penetration.
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Striata is a global eDocuments, eBilling and eMarketing software application developer and services specialist.
A decade of local and International experience across all major verticals has resulted in methodologies that achieve significant consumer adoption and the highest possible inbox penetration.
There are four powerful business drivers, combined with our Software as a Service (SaaS) model, that allow our clients to achieve full ROI in less than 12 months.
Striata business drivers for fast ROI:
- Paper turn off - The biggest impact that Electronic Bill Presentment has on any organization is that of significant, instant and measurable cost reduction.
- Personalized, targeted marketing - One of the key advantages of an electronic bill delivery solution is the personalized marketing opportunity.
- Quicker electronic payment & response - Sophisticated technology enables both electronic payment and form submission from within our secure electronic documents.
- Decreased customer service calls - Using predictive electronic bills to reduce inbound contact center volume and costs.
The majority of our high volume financial services and biller clients enjoy six to nine month ROIs and massive, continuous project profitability thereafter. Read more...
Striata is a secure eBilling specialist, with more than 10 years of ongoing consumer behavior research and hundreds of customized client implementations.
Striata provides both proven solutions and cutting edge methodologies to maximize adoption and internal efficiencies. Our goal for every project is to achieve full ROI within 6 months and significant returns thereafter, by converting as many paper-based transactions to electronic as possible, while better servicing our customers at less cost:
- Our solution drives maximum customer adoption and paper turn off.
- Striata's secure electronic documents look identical to the original paper document, minimizing customer resistance to change.
- Functionality within the electronic document allows for proprietary response functionality, such as embedded data files and integrated forms, that enhances the customer experience.
- We guarantee deliverability that surpasses postal mail delivery, but at a fraction of the cost.
- Our project methodology delivers projects on-time, without draining internal client resources. Most clients achieve full return on investment in less than 12 months.
- Transparent, affordable implementation, with low set up costs, and pay per use pricing. It's in our best interest, as well as the client's to drive customer adoption of our solutions.
- Striata provides a wide range of technologies and strategies that add significant value:
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Working with Striata has the following tangible benefits:
- Striata guarantees deliverability that surpasses postal mail delivery at a fraction of the cost.
- Project methodology that delivers on-time without draining internal resources.
- Efficient, affordable implementations, with low set up costs and pay-per-use pricing.
- Proven customer adoption strategies.
- Customer behavior tracking and reporting.
- Hundreds of clients and more than a decade of experience.
- Striata provides value-added technology and strategies to ensure project success.
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