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eBilling

Striata's Secure eDocument Delivery solution replaces paper with feature rich electronic documents that are delivered as secure attachments, directly to Innovation: Replace paper bills with secure electronic documents

Strategy: Take eBilling to your customers

Revolution: Two click convenience: one click to decrypt the secure eBill and one click to pay
Delivered faster, opened sooner, paid quicker, Striata eBilling helps companies to:

Electronic Document Delivery

  • Striata's Secure eDocument Delivery solution replaces paper with rich electronic documents that are delivered as secure attachments directly to customer inboxes
Advantages of secure, electronic documents:
  • Reduce paper, printing and postage costs
  • Integrate advanced functionality
  • Minimize environmental impact
  • The attachment is secured using the latest encryption technology 
  • Additional touch points with customers
  • Trusted links drive qualified web traffic
  • Personalized, targeted marketing offers
  • Detailed tracking reports

eMarketing

  • The Striata eMarketing Suite enables marketers to deliver profiled marketing messages to customers across a range of electronic channels.
Our solutions are ideal for regular communications, such as email newsletters and corporate reports, as well as digitally implemented tactical marketing campaigns. Today's electronic world requires personalised one-to-one marketing messages based on the unique profiles of each customer.
With the Striata eMarketing Suite, you can:
  • Conduct online competitions
  • Enable online survey and invitation responses
  • Use the Profile Manager tool to easily manage lists for targeting and customising emails
  • Provide comprehensive campaign reports across channels
  • Deliver personalised marketing messages to mobile phones
  • Deliver interactive electronic catalogues and brochures by email
  • Centrally manage all electronic communication with customers, suppliers and stakeholders
  • Deliver timeous ad-hoc electronic notices
  • Provide customer service tools to improve two-way communication and dispute logging
  • Enable customer self-service for contact detail and preference management

eContact

Reduce customer service costs with Striata's eContact Suite for inbound messaging handling.
eContact is primarily used for email management, but has the capability to manage fax and SMS / text messages as well.
With the Striata eContact Suite, you can:
  • Efficiently manage inbound email, fax or text messages
  • Track interaction between contact center agents and customers
  • Manage user access and responsibilities
  • Standardize generic responses to frequently asked questions
  • Configure and enforce escalation procedures
  • Produce complete electronic interaction histories per client
  • Report on agent and team performance
  • View audit reports on system activity

Authentication and Security

  • Striata provides added-value technologies and strategies that address every detail of the delivery channel and help ensure the success of client projects. This is achieved through a significant combination of 'authentication' elements which are physically, practically and technically impossible to emulate. These include:
Message Source Authentication:
  • SPF Record
  • DKIM
  • Digital signature
  • Iconix
Recipient Identification:
  • Email access
  • Attachment ecryption
  • Identification within the secure attachment

The Striata Application Platform

  • The fundamental advantage of eBilling and eMarketing is the convenience of electronic delivery.
The main features of the Striata Application platform:
Scalable and robust- can handle ever increasing volumes through multiple channels without reducing security and throughput. The key features here are ease of implementation / integration and scalability.
  • Business continuity and disaster recovery - is an integral part of the solution and it is easy to setup and maintain.
  • Content is presented in as many formats as possible to encourage adoption - in other words, it has the ability to include new formats that the business might require. Including new formats is easy to manage and doesn't require development to implement.
  • Capable of handling and storing large volumes of data. Data is easily accessible and handled in an efficient manner. This ensures that all information is readily available for MIS and it provides solution management for archiving and reporting.
  • Stringent security protocols are an integral part of the solution build due to the handling of large amounts of sensitive data. They don't hinder the ease of implementation and operation, rather ensure that the system is protected using the highest industry standards.
  • The system has the ability to be monitored and managed easily and effectively – it is able to automate most of its daily tasks and supplies an interface that allows the daily operations to be executed with ease.

Striata Paperless Adoption Services

The primary goal of an eBilling or eDocument project is to turn-off as much paper as possible. Striata Paperless Adoption Services are key services that Striata provides to all its eBilling clients, they drive paperless billing cost savings and efficiencies...
Striata Paperless Adoption Services include:
Strategy creation
  • Process design
  • Email address supply / append
  • Email address collection training
  • Creative & copywriting services & execution
  • Introductory email delivery
  • Opt-in / opt-out collation / unsubscribe management
  • Tracking & reporting

Email Database Management

Striata email services include full database functionality and inbound email management. All email addresses are tested for accuracy and opt-out (or opt-in) permission is gained to receive email communication from your company, with your own copy, creative and corporate branding.
Database functionality can include:
  • Email address capturing
  • Automated unsubscription
  • Automated replies to both subscribing and unsubscribing
  • Data scrubbing
  • Multiple email templates
  • Automated email notifications
  • A daily database file delivered to the biller (in their required specific format)
  • CAN SPAM and other legal and regulatory compliance

Customer Insight Reporting

With Striata's email bill presentation and payment solution, billers will know when their bills are delivered, how long it takes customers to open their bills and how long it takes for them to pay.
Some of the statistics provided by Striata's tracking functionality:
  • Date and time of email delivery
  • All bills not successfully delivered
  • Date and time the email bill was first opened and every time thereafter
  • When and how often each marketing piece was clicked
  • Statistics around the payment of the email bill

These statistics are a very powerful tool for assisting billers to understand the behavior of their customers.

Deliverability Strategies

In business, the sending of one-to-one or one-to-few emails operates on a send-and-forget principle.  By pressing the send button, one safely assumes that the email will arrive at its intended destination.  High volume email, on the other hand, is a far more challenging endeavor and many organizations mistakenly assume that the simplicity and ease-of-use of business email applies to commercial messaging as well.
Delivery tools, techniques and authentication standards
  • Sender Policy Framework (SPF)
  • Domain Keys Identified Mail (DKIM)
  • Whitelisting/Accreditation
  • Greylisting
  • Blacklisting or Real-Time Blackhole Lists (RBL)
  • Throttling
  • Content filtering

Strategies for Rapid ROI

There are four powerful business drivers, combined with our Software as a Service (SaaS) model, that allow our clients to achieve full ROI in less than 12 months.
Striata business drivers for fast ROI:
  1. Paper turn off
  2. Personalized, targeted marketing
  3. Quicker electronic payment & response
  4. Decreased customer service calls

The majority of our high volume financial services and biller clients enjoy six to nine month ROIs and massive, continuous project profitability thereafter.

Why Choose a Striata Solution?

Expertise across all major verticals and methodologies that achieve the highest consumer adoption rates worldwide, as well as the highest possible inbox penetration
The Striata difference
  • Full document life cycle solution within a single software application.
  • "Pay for use" basis, reduces upfront risk in almost all ROI calculations.
  • Significant adoption and paper turn off, by eliminating the registration barrier.
  • We know exactly how and what the recipient will receive and view.
  • Striata BillPay allows for one click electronic payment directly from within the email attachment.
  • Automated, marketing module drives placement of relevant, targeted marketing.

Working with Striata

Striata provides added-value technologies and strategies that address every detail of the delivery channel and help ensure the success of client projects
Working with Striata has the following tangible benefits:
  • Striata guarantees deliverability that surpasses postal mail delivery at a fraction of the cost.
  • Project methodology that delivers on-time without draining internal resources.
  • Efficient, affordable implementations, with low set up costs and pay-per-use pricing.
  • Proven customer adoption strategies.
  • Customer behavior  tracking and reporting.
  • Hundreds of clients and more than a decade of experience.
  • Striata provides value-added technology and strategies to ensure project success.